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Re: So who is up for all the Fridge Work then?
Funny old day yesterday.
I was advised in the moring that Bradshaws had taken on the Samsung Refigeration work. Later in the day It was suggested to me another player was well in line for it, but obviously that one failed to materialise. Perhaps the director of that particular company thought better of it.
May I suggest that all this specialist Amercian Cabinet work be handled by these specialists. Maybe some of the EAC engineers should make approaches to undertake some of this work as a sub-contract basis.
These things are far too complex, and not needed by an engineer when he has a busy day; and this sort of product you cannot rush the repair. For a start, on such an item the customer needs to be given full attention in every aspect of the repair, and we aint got the time.
Make the money a sensible figure, then we could differentiate between the value of the product by the value of the repair, and payment we receive.
Alex
Re: CDSL
kwatt wrote:One thing that is clear is that CDSL have taken on a fair number of refrigeration calls and are passing calls to agents now. This may affect only a part of the network as I’d assume that not all of it will actually do any refrigeration at all…………………………….
………………….From what I can gather most of this new work is refrigeration which fundementally changes the product mix and repairs that people initially signed up to do.
CDSL normally would discuss such a move with their agents but it would appear that this has not been the case in this instance.
K.Not only that, we are talking big American cabinets with water dispensers, ice mills and crushers. What the hell is wrong with a compressor & stat, they all do the same job, i.e. keep your beer cold.
No training, no back-up no idea??
Today we met a Samsung all embracing thing and we never had a clue what to do. The fault seemed electronic, and the engineer had no means of accessing the diagnostics. To be fair, phoned Dave Parker & he is passing the call on.
Alex
Re: Expert Appliance Care
expertcat wrote:so your saying that refrigeration calls are a waste of time by just doing them so manufactuers would rather scrap than repair.
If taking that was the excuse because of cost then surely washing machines and dishwashers are next for the chop especially when i bought a w/m for £180 even i wouldnt mess around after a year to repair it so why would anybody else it would be cheaper to replace after your call out/labour adding up around mu neck of the woods £60 call out whats the price say of a pump £20 for a askoll own brand or £40 for man pump plus depending on manufactuers name.
You might be lucky for 1 call but after thats its a new one.From that I think I’ve worked out that you are unwittingly telling us the way the industry has been evolving.
Common knowledge my friend. I am painfully aware that most consumers will allow “one hit” and then replace. For my sins, I’m one of them! As well as that fewer and fewer are insuring the products.
I used to repair toasters irons and kettles, then they stopped coming into the workshop. Later in life I noticed the vacuum cleaners and microwaves start to die off. Now there are less and less refrigeration calls. Won’t be long and there will be fewer laundry repairs. Tumble dryer calls are diminishing, so what chance does a £129.99 fridge stand when the customer can envisage a likely repair cost near-abouts the same figure?
I rest my case.
Alex
Re: How much do you think a Hoover 3236 washer cost in 70’s?
O.K. let’s put us all out of our misery.
This is scanned from the Freemans Catalogue, Autumn/Winter 1970. Sorry the descriptions and print may not be too clear. The Hoover Keymatic 3223H is £143.10.0 (being £143.50) The 3314L T/Tub £99.00
This catalogue is fascinating. A treat in 1970’s kitsch.
Re: Expert Appliance Care
I suppose a few soon to be made redundant EAC engineers may be wondering why they have not had more interest from the larger service agents.
The problem is, those like us out here are not looking for refrigeration engineers, at least not without some more of the specialised work that would be needed to justify another overhead on the payroll.
If we consider adding a refrigeration engineer, and hope the work comes our way is not business sense. As well as that, there is no money in repairing refrigeration these days. People don’t spend out on them as a chargeable repair like they used to, and warranty/insurance work is not cost effective.
5 years ago I was keen to take on a fridge engineer. Just to give an idea on this, I had a multi-skilled engineer retire end of last year, and I have had no need to replace him with an engineer who could look at the fridge work. I took on an engineer that was corgi gas accredited instead. I used to go out on fridge calls as well a few years ago, so my business has dropped from 4 with refrigeration skills to just 2, yet in other areas it has expanded.
I wish any one the best of luck setting out on their own, I will say though the best time to do it is at times like these when you have to. However unless you are prepared to diversify, or sub-contract, you won’t be exceptionally busy.
Alex
Re: Regassing tumble dryers
Here it is the T59800 Dryer. Product code 916-012-130 To be found at http://www.aeg-electrolux.co.uk/node146.asp?ProdID=3743
Sorry my picture is a bit small
Re: URGENT WARNING
Had to be in Scotland didn’t it.
Some spokesman on the news said tonight, “There was no need to get in a flap over this” I wonder if he realised what he said? ……………Well I thought it was funny.
This will affect the distillery of Famous Grouse Whisky and ruin sales for sure.
Alex
Re: Whats the most annoying thing customers do?
Martin wrote:People that can’t speak the Queens english
I called on Monday morning right enough, house full of kids, no adult around – I left an ‘Customer Out Card’…..bl**dy foreigners 🙄Now now.
My Father used to be an ambulance driver in Birmingham. They would get a 999 call in Handsworth or Alum Rock. Arrive with the sirens going, only to find a house full, and not one person who could speak English.
On one occasion they had to get the kiddie out of school just to find out which member of the family needed attention. Then all it was they needed a “taxi” to Heartlands Hospital for an MRI scan, and as the patient was reluctantly loaded into the ambulance, 4 cars full or relatives followed. They couldn’t refuse to take her, just in case there was something missing in the translation.
Oh to be in England now that April is here!
Alex
Re: Compensation Issue
Give him two contacts:-
1 Your insurance company or broker.
2 Your Solicitor.
Tell the customer that ALL correspondence needs to be addressed to them, and you will act under their instructions only. Point out that an accusation has been made against you/your company and you are taking this very seriously, and wish to escalate this. Put a cc at the bottom of your letter citing the name of your solicitors.
Send the letter recorded, then he can see you are taking this seriously.
Alex
Re: How much do you think a Hoover 3236 washer cost in 70’s?
I would suspect somewhere around the £265 area. My wages in 1972 when these came out was around £24 per week, gross.
The 3314L was about £210 I recall, and there was more moving components in a twin tub.
Probably a mile out.
Alex
Re: integrated fridge freezers
I insist on & get paid for a second man, if it is required. We will assess the call 1st as last time they offered to send Martin Sheppard. I told them it would be cheaper to give us another £30, i.e. book sundries 3 times or something.
We always leave the old product behind. Last time we told the customer that someone from Brandt would probably be along later.
You would think I was trying to piss them about on Brandt, Who Me!!
Alex
Re: Zanussi DS30 dishwasher.
Water level should just touch the nut holding the salt pot in place, but not quite up to the refill nut. Anything less, and it will just scavenge. Pressure switches were very stable on these.
Before anyone decides to spend money, ensure the wiring loom under the door is pristine, and there are no signs of rinse aid leakage from the dispenser.
Good old D/washer, but the air pressure chambers were part of the sump itself. Sump change is the answer, not too bad a job to undertake, provided available. Secret was to put the new sump seal into a bowl of boiling water for a few minutes before fitting, allows easy installation. whatever you do, don’t put any soap on the seal.
Alex
Re: Expert Appliance Care
Frosty wrote:Hi Kenny, This is why this forum is called the rumor mill,
Full of rumors. Wonder who is feeding you this !! price4s are all wrong.
Probably not EAC engineers as they know the real prices.
Looks like the synics are out in force yet again !!!! Posted: Fri Dec 05, 2003 5:35 pm
——————————————————————————–
Now this is a quote from the same Frosty in the rumour mill under Beko.
http://www.ukwhitegoods.co.uk/modules.p … ight=#2302
I cant believe that people are crazy enough to do refrigeration repairs for £30. This is an area of specialism and yet these manufacturers are still trying to get us to work for peanuts. How can GB Dar be silly enough to agree to commiting agents to work for these prices for this type of work.
As usual they are just out there prostituting themselves to the industry and wrecking it for all of us who train and equip ourselves to do something to try and earn a decent living.
I suspect a lot of the companies who have refrigeration repair needs are now out there looking for themselves. I’ve certainly had some phone calls.
Alex
Re: Sky TV
This shows my age, Saturday favourites on the light programme.
The Gas Man Cometh – Flanders and Swann
‘Twas on a Monday morning the gas man came to call.
The gas tap wouldn’t turn – I wasn’t getting gas at all.
He tore out all the skirting boards to try and find the main
And I had to call a carpenter to put them back again.Oh, it all makes work for the working man to do.
‘Twas on a Tuesday morning the carpenter came round.
He hammered and he chiselled and he said:
“Look what I’ve found: your joists are full of dry rot
But I’ll put them all to rights”.
Then he nailed right through a cable and out went all the lights!Oh, it all makes work for the working man to do.
‘Twas on a Wednesday morning the electrician came.
He called me Mr. Russett, which isn’t quite the name.
He couldn’t reach the fuse box without standing on the bin
And his foot went through a window so I called the glazier in.Oh, it all makes work for the working man to do.
‘Twas on a Thursday morning the glazier came round
With his blow torch and his putty and his merry glazier’s song.
He put another pane in – it took no time at all
But I had to get a painter in to come and paint the wall.Oh, it all makes work for the working man to do.
‘Twas on a Friday morning the painter made a start.
With undercoats and overcoats he painted every part:
Every nook and every cranny – but I found when he was gone
He’d painted over the gas tap and I couldn’t turn it on!Oh, it all makes work for the working man to do.
On Saturday and Sunday they do no work at all;
So ’twas on a Monday morning that the gasman came to call…
