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Re: Electrue/NESN
Reality check – Who cares who is in the wrong, thats not the concern now. We have all seen the manipulation of good service companies by work providers with the resultant loss of income, whilst at the end of the day, for whatever reason, a major retailer looks on. When you get the overview, it looks like this event has been a major boost to Service-Force.
We in trying to be fair and ethical have given them major blocks of the UK at a price they wanted. I wish them well with it. I take on board Ken’s earlier point about how to recover the work, it seems we now have no option but to undercut the manufacturers own networks and provide a better service. Without a network in place its very difficult to provide national coverage, which seems to be the thing they want. I look forward to Network DASA, but in the meantime to survive, we undercut and the WPs reap the benefit. I for one have got 28 days to recover enought to keep my staff on board. A very special thanks to Lawrence who has been firing leads to me since Thursday – Cheers mateRe: Electrue/NESN
Rudi – I was at the meeting too (actually sat next but one to you) and what I saw was a group of service companies trying to come to a compromise in the midst of two waring companies. We were forwarned that trouble was brewing and for some of us, we knew we had no way out of the flak. The damage has been done and we are put out to dry as usual. The chance that we had, was taken away from us the moment system 200 was switched off. We were stuffed by CDSL at that moment. Irrespective of its direction, had we been given the 90 days to serve out I suspect that most of us would have moved to CDSL anyway and bugger the silly threats. However, despite this, we the innocent join the legion of workless. Of course it isn’t the UKW’s fault we are here, but perhaps spare a thought for the 50 of the 65 that are now in dire trouble. And to those of you getting the work – remember ‘If you ride on the backs of tigers, watch out at feeding time’ Good luck to you all – Bonza
Re: Electrue/NESN
Rudi: I appreciate your input, but for many of us the problem is far more dire. We can’t do the Coverplan work at all, because CDSL are not putting it onto system 200 and we can’t use the CDSL 600 system because of breach of contract problems. Result – Stalemate. Now it seems that DSG are sitting in the wings waiting for something to happen. My best guess is that if the problem isn’t sorted in four weeks, many of the small NESN agents won’t be about, or if they are they’ll not be solvent.
There is obviously a hidden agenda, but whatever it is, the holes in the service network get bigger as time goes by. Whether you blame the hatchet man, or not, is not the issue, the issue is the survival of the fellow 60 whitegoods service companies that have been caught in the middle.Re: Smeg Dishwasher Training
Yes I agree with you Paul about 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} if our built in calls are found to be poor fitting. It would be easy money if the monkeys hadn’t put them in so tight!
Re: Electrue/NESN
Shane: Looks like you’re going to be volunteered to send an email to DSG and ask them to invoke clause 2. Then the local customers can get the work done, claim back what they need and we can all get back to work. However, I hear the latest is the call centre just gives the customer the local engineers number, and hopes he will do the job. Well we’ve got nothing else to do! Its a shame it isn’t in June/July and I could be getting a sun tan.
Re: Electrue/NESN
Del: The point being made there old pal is that there are a number of WPs and manufacturers that read this arena, who subsequently take decisions that affect both ourselves and the innocent. This area of debate has in the main reflected on NESN, but missed the other antaganist, that is to an extent using the same tactics to achieve the same ends. Many of the larger own brand companies such as Service-Force etc are safe in the main, in that they as a network have the luxury of safety in numbers. We smaller companies have to deal with the sharks. Because of our size, the networks try and divide and conquer. (Note current chaos) What they seem to continually miss, is that we are able to change direction quicker, give a better service and put the customers interests first (their next job may be a cash call if we provide a good service) UKW has given great strength to the smaller operators and we have Ken to thanks for that, it allows us to see the whole picture and make an educated decision as to which direction to go. However, many don’t have the luxury of dumping the likes of NESN and because of smaller size can’t entice the good manufacturers to give us work. Whatever side of the fence you are at, I think we all agree that this situation is somewhat unique – what we really need is a ‘big hitter’ (If you’re reading MD of DSG I mean You, or Bernard Harrison if not) to bash the heads together of these companies and sort the problem out. By putting us out of business, all you succeed in doing is reducing your options and those left become more jaundiced. We on the inside of this mess are fighting our corner as best we can, this is perhaps our Dunkirk – I look forward to the arrival of Ted and his boats!!
JP and Bonz will be in the queue, together with the many.Re: Electrue/NESN
Ken: I agree in the main with what you have muted in the last post, but I have to ponder which pillock within Connect thought he could pull this stunt and get away with it. We now find ourselves with one work provider with a service network and no work and another with work and no service network. Finally, the horror upon horror, no Service Work for us!
Lawrence Old matey I recon you had the right idea, bin em bothRe: Electrue/NESN
I have watched with interest the debate over the last months regarding NESN/CDSL. There is no doubt that Jonathan Trubshaw and NESN have unfairly dealt with many of my collegues/friends and as such should reap critisism. However, there seems to be a selective memory loss regarding another shyster. Some years ago a certain Roy Fisher from Mastercare asked fellow independents to work on the Coverplan contract. This together with a cracking team at Nottingham allowed many of us to expand and make a little profit. Unfortunately, after a couple of years, with 28 days notice, we were all terminated, with the remark ‘we’ve passed your work to GDA’. Many of us suffered badly at the hands of Roy Fisher, some went bust, some had to downsize and some ended up working elsewhere. We now see the same Roy Fisher using bully-boy tactics to force us to join another venture, sign up to a second contract, which whilst better than the first attempt, still ties our hands over parts, labour rates and next day service. I hear the cry from within Connect, but our masters have laid down those requirements. Well old sons, the good generals lead from the front and we at the sharp end don’t see you. Which leads one to conclude that perhaps once again you see us as cannon fodder. We see talk of ethics, goodwill and trust and note that CDSL gives NESN 90 days notice and duly switches the work across to Connect-Coverplan the next day. We have talk of a new better contract from outside of NESN, whilst those inside are expected to sign up to Connect system 600 without a copy. I also note that some suggest that NESN should put up and shut up. A fair comment but only if the rest of us do the same. I’m all for freedom of information, but be aware that some of our actions here, may lead to innocent call centre girls and man/van operations being jobless shortly. The demise of either NESN or CDSL hurts all in this industry.
Re: Indesit WE14 problems and Merloni adviceline?
Martin – I agree there is only one module per machine but there is two types of module with eeproms together with a seperate control panel PCB with its own eeprom. Which type is yours ie universal module with fixed eeprom together with display module and seperate eeprom or standard module with seperate eeprom and display module?
Re: Indesit WE14 problems and Merloni adviceline?
Just to cheer you up – remember that there are two modules and two eeproms fitted to this machine. Are you getting any error codes in the display??
Re: Whirlpool automatic part no
Thanks John – This machine is abit of a wreck but Im doing it for a mate could you advise where I can find the nc code??
Re: CORGI Training for engineers…maybe not!
You might also add that those of us out here that have fridge qualifications and work day to day with R600a, operating at pressures far higher than anything gas engineers work with, take exception to being told that we have no experience in pipe fitting. If my nearest Safeways refrigeration plant goes bang it would take out all of the local town not just the kitchen area. If they don’t soon see sense, they will shortly have so few companies doing gas work, that the major manufacturers will stop importing gas tumble dryers/cookers to this country. Maybe that’s the master plan – well all go back to solid fuel.
Re: air locks in hot water system to washing machine
An alternative if you can do it, is to connect both water inlet pipes to a Y piece (available from most stores B&Q Wickes etc and then taking the water supply from the mains connect the Y piece to this supply. You might need to get a plumber in but it should be cheaper than the pump option.
Re: Another Indesit timer clicking round
Andy: This machine has a self test facility. If you cancel the program out by putting the timer knob on one of the black dots on the timer surround and then switching on, this will cancel all current programs. Then reset the program to where you started and restart. After the initial component check, the appliance facia neon will flash a number of times to indicate the program is accepted. At this point one of two things happen, the machine starts up and progresses thro as normal or the timer knob starts to click around. If the latter, you have to count the number of flashes the facia neon makes. Which goes – one flash short pause then a number of flashes short pause one flash then a number of flashes etc. Forget the timer going around just count the multi flashes (not the single flash) and this should indicate the area of fault. Ive sent the flash codes down to Dave Conway but if you want a copy forwarding just send me a pm. If non of the above happen its nearly always the module and eeprom. Kindly note there are two types of module fitted to this machine. One has a removeable eeprom the second does not.
Re: Does anyone check wall sockets?
Ironically, some years ago when I went back to collegue to retrain as a fridge engineer the R&AC trade was also having a crisis of identity. Up until about 1991 most of the tradesmen were either pipefitters, plumbers or electricians. However, a group of people got together and decided that they would put together a training package that would deliver fridge engineers into a new trade – this covered multi disciplines such as theory in electrical, pipework, mechanical, fridge and the environment. Further study included day release, block release, on the job training and academic studies. At the end of a three year full time course we all became qualified engineers. Now whilst I believe DASA did have some courses going, perhaps if some likeminded people were to get together with the tutors in institutions we could come up with something in modular
form that allows us to let our people off short term but over the long term generate some good engineers over time. A thought for you Ken – put my name down if you want help.
