Forum Replies Created
-
Posts
-
Re: Whats the most annoying thing customers do?
At a call today and the customer did what many do and it’s something I’ve never been able to fathom. Heads in the back of her machine and she walks in, balances a brew on the top and walks off. Luckily I’ve only missed it once and covered the last wash load in coffee when I tipped the machine. My how we laughed :rolls: .
TCRe: Whirlpool dishwasher upper arm part.
Blimey 😯
Connect are charging £10.69 for that bit of plastic.
Cheers Chris all the same.TC
Re: Connect what a joke!
Had an order sent in two boxes on the 4th of Oct. Main order arrived next day, the second box (just a grill element, but one which is now holding up two jobs) still hasn’t arrived. What a great service!!!!!
TC
Re: Necht SONGD7 SV551E door
Cheers Andy,
Customer now away for six months! It takes however long it takes. 🙂
TC
Re: Servis M6— Washers
Woo Hoo!!!!!
A smple mechancal fault on a Merlopeless!!
Thats one I can atttend without writing it off. 😉TC
Re: Please Put Your Balls in the pan
Anyone ever see the classic pic of Richard Whiteleys creased tie not spelling countdown. :rotfl: Just wish I could find it now.
TC
Re: Customer Charging
Martin1114 wrote
It is also quite obvious that engineers who actually don’t charge anything at all for call out (or diagnostics) will in fact have to recoup thier losses by charging more on the jobs that do go ahead.
:rolls: Cheers Martin, I wondered where I had been going wrong all these years.
Customer always told £15 diagnosis charge. If they don’t want to pay any labour, ring round otherwise I’d advertise ‘no call out charge, diagnosis or labour charge unless your machine is fixed’, not as snappy is it? :rolls: .
On the occasion that a customer does the nasty and refuses to pay the £15, (not very often as you can usually smell a rat on the phone) most engineers would grit their teeth, stamp around a bit, BUT write it off, not charge it to someone else.
Please engage brain before writing phrases like ‘quite obvious’, a quick look on this site will show you this topic has come up before and a lot of people do advertise no call out charge for various good reasons ( like myself) with no intention of misleading customers.TC
Re: Fitting a new support tube on Hotpoint twin tub
BTW the pump was ok and no blockage could be found!!
TC
Re: Fitting a new support tube on Hotpoint twin tub
Went out to a plastic 😯 twin tub last week, supplied (and branded) by Thompsons. An absolute pile of kak with glued plastic internal hoses and the spin tub seemingly a one peice moulding with most of the hoses underneath included. Only four months old and not draining.Advised her to find a big enough box to send it back in :evil:.
TCRe: Bosch 496079 TD heater
Just come back from testing two more of these elements. Different supplier AND the Gorenje branded ones……both failed.
Low megger at start (7Meg), five minutes full heat and pretty much a full short to earth at the end.
Problem is where do I go now. Customer hasn’t paid anything so far and is peed off that I can’t fix the dryer, plus there seems to be no way around the problem at the mo.
Are Bosch getting something sorted on this one, as it’s a problem I’ve never encountered before 😕Tony C
Re: TDS ’07 £20
I’m still using 2005 version after two years, so I don’t think Lux do an Indesit on us. 😉
TC
