Forum Replies Created
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Re: How would you deal with a customer like this??
i normally give them my competitors number after informing them of our call out charge and telling them im booked up for a week ,mind you occasionly they inform me that our competitor gave them our number 😆
Re: DHL DELIVERY
just rang connect to see where last thursdays order was and was told “we have had a list of post codes that dhl wont deliver to due to the adverse weather conditions” and we are one that they are not delivering to :rolls: we are about 30 miles from Birmingham and a dhl driver turned up today to collect a return 😯 god help you lads further afield
Re: Weather in Lincolnshire
yes thankyou went by train in the end which wasnt bad at all with the added bonus that i could enjoy a pint or two
Re: old refrigerator
Thats only a baby ,until recently i had a customer with a 1938 fridgidaire ,the old lady who owned it sadly passed away a couple of years ago .She told me that she got into trouble from her father for buying it on terms and at the time they were the only family in her street to have a fridge and in the summer they used to keep things cold for the neighbours ,it also had to have a thermostat fitted within the first year 😯 but had never given any trouble after that . I know her son still lives in the house so i presume its still there Cras
Re: NON PAYMENT
£28 labour 😯 let them do it while your taking £58 off a decent customer who appreciates your efforts some fool is doing twice the amount of work for less money, mind you steven customers like this are in abundance at the moment ,trying it on only after you have finished the job ive had a run of em just recently the latest was this week after fitting a time clock the customer started arguing about my labour charge this was after we had priced the job over the phone and i had charged less than was quoted sometimes you just cant win 🙁 Cras
Re: bbc watchdog
exactly the same happened to me over ten years ago ordered an element for a stoves cooker that was on back order not in stock at stoves or anywhere else at the time ,customer rang after a week complaining that it just wasnt good enough ,i explained that she would just have to wait until it comes in or try somebody else if she wasnt happy ten mins later the phone rings a man from trading standards telling me i had entered into a contract with customer and had to complete the job otherwise they would consider prosecuting me :rolls: Never did go back to fit it and am still waiting for the prosecution :lol:…..toothless little hitler..
Re: bbc watchdog
How long today before somebody mentioned watchdog to you i was a little disapointed my first two calls where blocked pumps had to wait till my third call to replace a neff oven element when i was met with “well at least you,ve bought your tool box in did you see watchdog” :rolls: Cras
Re: DIY
personally i like the d i y person who fits a door seal but thinks it will be ok to only clip it to the front edge and ignore the bit that fits to the tub :rotl:
Re: Candy cpca240ffk clicking and flashing
deffo pcb fault did two last week with same symptons Cras
Re: Repaircare fixed price repairs!
or in the case of the smeg retro i fitted a compressor on last year they qoute ridiculos time scales for aquiring a pot 3 months in my customers case as its coming from Itay you know 😯
Re: Abusive Calls
i never know what these people hope to achieve by shouting or dishing out abuse all it does to me is make me dig my heals in and be far less cooperative ,i think it just shows a lack of inteligence on there part to be honest ,as this type of person cant have a reasoned discussion without ranting and raving .I operate a zero tollerance policy where abuse is concerned swear or threaten and thats it no more comunication . Cras
Re: Set up
i always wonder on programmes such as watchdog etc who decides whats an apropriate charge ? for instance if we go to a blocked pump we charge £50 plus vat where as a sole trader will probably charge less and the manufacturer considerably more so whos right and what laws state you can only charge x amount of pounds ? Cras
Re: Is this job worth it ??
agree with bagman we run a small company two engineers ,me and my nephew and it does give you the option to let the customer seek a second opinion if they start taking the p*ss or are in any way abusive.I will not put up with any abuse whatsoever ,we had a customer a few weeks ago called the nephew a f**king thick t*at when he pointed out that it was the oven thermometer that was faulty and not the oven (we had fitted thermostat 6 months previously) told nephew to pack his things and leave ,customer has rang on numerous occasions to complain about my nephews attitude :rolls: but i will just not communicate with him .The way i look at is for every one person that thinks we are crap i can produce 100+ who think we are the bees knees Cras
Re: You want to charge me HOW MUCH!
love the customer that says i’l never use you again that price is extorionate when you present them with the bill,then ring you again when they have further problems years later :rolls: thinking that you wont remember who they are ,they seem to remember the quality service long after the pain of parting with a few quid has gone 😀
