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Re: Recycling reconditioning opportunity
Sad to hear this and hope you manage to secure another job switfly, what are the new government restrictions that you speak of? I have no doubt that we will all be interested to know. Take care out there ~ Ian.
Re: New Contract work ~ Minerva Services
A quick update here ~ kindly remember that if you are not a WTA member your name WILL NOT be forwarded to Minerva for consideration. So if you have let your membership lapse you won’t be on the new listing until you rejoin. Just letting you know 🙂
Re: New Contract work ~ Minerva Services
Well if they read the the post they would see it was a statement ie including ”””””” and when did you last see an email address ending .com”””
Updated 19th October 2015 – New Contract work ~ Minerva Serv
‘It is with great pleasure that I can announce that WTA members have been appointed by Minerva Services to carry out work on the Vestel manufactured range of products under the Sharp, Servis, AGA Rangemaster and Electriq brands
The start date is 2nd November 2015.
All spare parts will be supplied free of charge by Minerva and supported with full technical support.
In line with earlier agreements those that are already on the network have no need to do anything further, those that are new to the WTA should supply details of their postcode coverage, skill sets, contact email and telephone numbers which will be forwarded to Minerva for consideration.
Minerva will subsequently send out a service level agreement (SLA) which lays out payment rates, response times, dispute resolution and contact names and numbers together with other requests.
For all further information and to sign up if you are a new member please contact me (Ian Dales) email – Dales.Electronic@btopenworld.com‘
Re: Payments – First4Service
I have been advised that the reason payments are currently at the five week point is due to staff holidays.
Re: EBAC washing machines launch in the spring
Latest public update from Ebac —
Re: uka247
Have a look at this link – then make an educated decision ~~
Re: LG GRL207EQ
I have power to the board but the only thing that is working is actually the light when you press the water button, other than that its dead. What does the last letter of the part number indicate Bryan?
Re: work update
In answer to both Tim & Danny (and Danny you already know this as together with Ken, I visited you when you were at Liebherr) and to clarify for those others that want to know the process. The WTA approach/is approached by manufacturers who are looking for either national coverage or need particular areas covering. The team then negotiate a price on behalf of the association members and once this is done the engineer listing is given to said manufacturer. At this point the aforementioned manufacturer selects who if any he wants to use and then duly contacts them with a Service Level Agreement. At this juncture the appliance sales/service company can accept or decline the opportunity. If they accept then they become part of the manufacturers network (ie it is not the WTA network it is the manufacturers network) From this point on the WTA only have the responsibility of policing through its code of practise should a disagreement occur. Without going over old ground, manufacturers select skillsets that they require (ie Liebherr would only select those that carry out refrigeration whilst First4Service would use generally only those able to do cookers both gas and electric)
Now there seems to be a feeling that we are not being transparent with this which is totally untrue, if you go to the ‘Trade work & Vacancies’ area you will see all work that has been offered. That is not to say that if a manufacturer wants an engineer for a particular job we wont offer the information, we do, last week we had a request for an engineer in Taunton and this week so far a refrigeration repair on the Isle of Man.Please remember that the information supplied in either direction (Company/WTA) is sensitive and usually Company in Confidence ie it is not for the public domain. There are certain companies out there that would love to be able to directly contact the engineer and do a deal that results in the engineer getting less money ~ without mentioning names this happened about 18 months ago and we ended up with chaos, with some engineers getting £35 a call when we had negotiated £50.
Finally and to reiterate, we do not select who gets the work this is done by the manufacturer depending upon their requirements. If you have more skillset then you will get more work. The lists are updated every month and WTA member details forwarded as they join or leave. Work is offered to you, you don’t have to take it nor do the manufacturers have to select you. Its a two way street.
Re: New Contract work ~ Minerva Services
OK lets deal with both of the above mention points ~ Minerva Services are an underwriting company that takes on the responsibility of covering warranties for manufacturers that import products into the UK. ie Manufacturer pays them so much for each appliance and they cover the cost of repairs within the warranty period. In this case they have taken on responsibility of spares supply and labour payments directly. This is very popular with the smaller appliance manufactures as it saves them having to set up their own service network. Many of you will already be getting paid by them but through a third part service provider.
WTA Engineer Lists ~ let me try an explain this to flesh out what Ken has mentioned above. All members of the WTA are listed on our engineer list, this gives their company name, contact number and address, the postcodes they cover and their skillsets. This list is given to companies once a national payment plan has been negotiated ie You agree to pay the engineers this much and then you can have the list. Once the list is handed over to the manufacturer/service provider/underwriter it becomes their service network and they can choose who they want. They usually pick the company with the best skillsets first and then put those with less skillsets as second or third choice. Or they may have a large distributor that has his own network and wants a seller service contract (DAD to name but one) The choice is theirs and has nothing to do with the WTA team. Basically, we open the door for you guys, its up to you to keep your foot in it by providing the service these guys want, if you don’t then they will pick someone else.
