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Re: New work for WTA members.
Once they receive the filled in form they will contact you for skillsets and postcodes covered together with you WTA membership number. Enjoy.
Re: New work for WTA members.
As discussed above just fill in the form, copy and paste to your headed notepaper and send it off to their address below ~~
DATE
NAME
COMPANY NAME ADDRESS ADDRESS ADDRESSDear W.T.A. Member
Firstly, thank you for your commitment to support Big Warranties and their out of warranty after sales service.
Big Warranties is a new service provider specifically set up to support the brands you cover. We feel confident that we can manage this vitally important area of the business professionally and effectively. There will also be a high level of support and an equitable rate for the job from BIG Warranties.
Discussions with the W.T.A. regarding the use of its members for our service provision have been very positive and following on from this it our intent to add more work to the network.
We appreciate that our requirements and service levels may be different from those required by your other Brand owners, however, we regularly review our customers opinions and need to ensure we remain competitive within this niche market.
It is important that there is also a professional relationship between our customer and you therefore we always advise the customer that our engineers will contact within a certain period to arrange a suitable time to repair the appliance. Where possible, BIG Warranties will inform you of any preferred or non-committed dates the customer has.
Please find the requirements and process outlined as follows:
We will issue call details by e-mail and request that you contact the customer the same day if before 2pm or the next morning if after 2pm.
Upon successful contact, you would discuss details of the job and agree a suitable time with the customer as to when you will visit.
We expect the customer and us to kept informed throughout the journey i.e. parts being ordered, ETA on parts, etc
The engineer report should be returned along with your invoice to Big Warranties showing clearly what action has been taken to rectify the fault and giving details of any other issues or further action required.
When and where possible we will provide the model number, serial number of the appliance, which needs to be verified.
To achieve the highest possible first-time completion rate, we will accept the fitting of any suitable generic spare part, which will then be paid for using Connect Distribution as a price guideline, subject to repair limits in place, which BIG Warranties will inform you of.
If the product is deemed irreparable and requires replacing, please advise BIG Warranties as per the instructions on the booking email sent.
Your invoices will be paid at the end of each month. They must be submitted within sixty days of completion of the call and contain the labour agreed with the WTA plus any parts used, after which time they will become null and void.
As you can appreciate it is vital that we make contact immediately a call arises, and the key factor is for us to have your record details on file. For this reason, we would ask you to keep us informed of changes, particularly your telephone number and e-mail address. In addition, please advise us if you are away from your business or unable to carry out Service calls i.e. training courses and holidays so that we can make temporary arrangements in your postcode area
Please complete the section below duly signed and thus accepting of the above. This needs to be returned the BIG Warranties. There is also a bank details section which must be completed, as this will ensure you get paid. Please also enclose you’re a copy of your Public Liability Insurance Cover. BIG Warranties engineer coordinator will confirm via once you have been set up.
We look forward to developing a long and successful partnership with you.
Yours sincerely
———————————————————————————————————————————————To: From:
BIG Warranties Ltd Address: _________________________________
Richmond House
Richmond House Address: _________________________________
Bournemouth
BH2 6EZ Address: _________________________________Postcode: ________________________________
Telephone Numbers: _______________________
Email Address: ____________________________
I/We confirm my/our acceptance of the terms of service support to BIG Warranties in accordance to the above
Signed: _________________________________ Date: __________________________________
Name: __________________________________ Job Title: _______________________________
Banking Details – this is for BACS purposes
Account Name: _______________________________________________________________________
Account Number: ______________________________ Sort code: _________________________
Bank Names& Address: __________________________________________________________________
_____________________________________________________________________________________
Re: Anyone recommend a vented tumble dryer?
Go for a Crosslee (White Knight) with a mechanical timer.
Re: Service Force Bournemouth
Nice to see you’re still keeping your ear to the ground Alex. Hope you’ll have time to come to the February meeting and catch up with us all.
Re: DOMESTIC SUPPORT LIMITED / Appliance support
Main Company Director with six different companies and next to no capital ??
Re: Beko Fridge/Freezer – Fridge is Icing over at the back
Almost sure to be short of refrigerant, the thermostat is sensing the temperature of the evaporator which should be at -18C or greater, if the unit loses its gas its ability to get the evaporator down to -18c is reduced. What then occurs is that the unit runs constantly not allowing a defrost period and the back freezes up. If you stick your head inside can you hear a gurgling rather than a hissing?
Re: New Contract work ~ Minerva Services
Good morning everyone
We are pleased to announce a partnership between ourselves Minerva Service and Vestel UK utilising the expertise of WTA members.
This is to carry out work on the Vestel manufactured appliances under the Sharp, Servis, AGA/Rangemaster and Electriq brands
The start date for this is the 2nd November 2015.Both ourselves and Vestel are very pleased and excited to be working with WTA members, and we will do everything we can to make your work easier
Vestel will be present at the next WTA meetingMany WTA members will already know us but I would like to say a big “hello” to members yet to deal with us
Spare Parts
Spare parts will be supplied free of charge by Minerva and a stock holding of common spare parts is also possible for engineersWe will upload all technical documents, parts lists, exploded views, and wiring diagrams etc. to our website http://www.minervaservice.co.uk for engineer access
We can also email you any documentation needed and we are here to give you full technical supportPayment Rates and SLA’s
We have negotiated a payment rate of
£60 for the Sharp jobs
This is based on a higher priority level for Sharp which is same day/next day attendance for the service callThe rate for the Servis, AGA/Rangemaster and Electriq brands etc. is
£50 for electric, no tub changes or bearing changes
£65 for gas,
£50 for refrigeration
£25 sundries
The SLA is simply, contact the customer within one working day and attend within three days of thisWe are working to achieve a high first time fix rate and parts will be sent overnight to you (if you do not hold stock) please retain any parts not used as stock
In any event if you attend a service call on our behalf you will be paid for this regardless of the issue even if it is customer error
All we ask is that the exact nature of the problem is recorded in your report along with a photo of the rating plate (confirming the serial number which is very important)Please be honest if it is a blocked filter report a blocked filter, you will be paid for the job no quibble
Job Management
We use the Mercury System from Hatchgate Software to manage jobs and can integrate with you if you have a similar systemIf you use another system you can access your jobs via the Mercury Service Web Portal using any browser
We will send you login details and instructions with your next jobThere is also a Mobile App which makes life easier to complete jobs and upload photos etc. as you go
Some of you have already met Melanie Swain who will be visiting engineers for feedback and to discuss other opportunities and possible improvements with you
As I said before we want to know how we can make things better/easier for you by working with youPlease send us a copies of:-
Your public liability insurance certificate
Your employers liability insurance certificate (if applicable)
Your gas safe registration details (if applicable)For members that are new to the WTA please also supply details of your:-
Postcode coverage,
Skill sets
Contact email
Contact telephone numbersContact Details
Please contact our service team on 01759 487840Our office opening times are:-
Mon 8:00am to 5:30 pm
Tues to Friday 9:00am to 5:30pm
Saturday 9:00am to 12:30Address:-
Minerva (UK) Ltd
Minerva House
26 George Street
Pocklington
York YO42 2DQEmail :- admin@minervaservice.co.uk
For anything relating to jobs or parts please feel free to contact our service manager
Troy Burton on 07949 656977Alternatively contact any member of our team on the number above
We look forward to working with you
Kind regards
Martin
Martin Neagle (Operations Director)
Mobile: 07894569063
Email: martin.neagle@minervaservice.co.ukMinerva (UK) Ltd
Minerva House
26 George Street
Pocklington
York
YO42 2 DQCompany Registration No 9301080
