[Del]

Re: UKW CHARTER (amendments)

Full amended charter draft for approval

[b]Dealing with the general public (Amended draft)

PART 1

1. To be courteous and professional at all times.

2. To be presentable to the public and be clean and tidy
both in pearance and in any work carried out.

3. To be contactable by phone, fax and email.

4. To communicate clearly and simply with the customer on all
issues relating to the repair in hand.

5. All works to be carried out in accordance to current UK Legislation.

6. Carry a minimum of 2 million pounds public liability insurance.

……………………………………………………………………………………………

Part 2 (Amended Draft ii)

1. Shall always endeavor to remain pleasant and polite to customers at all times.

2. Should treat customers with courtesy and respect.

3. Should remain as open and transparent as commercially possible with customers

4. Will do as much as possible to accommodate the customer’s wishes and preferences

5. A landline contact number must be staffed during office hours or an answering service made available. An answering service should also be made available, out of office hours wherever possible.

6. Messages left by customers must be answered within 1 working day

……………………………………………………………………………………………

Part 3 Amended draft

Call handeling

1. Contact the customer as soon as possible, when the call has been received via fax/email, generally within 1 working day.

2. If your contact attempt, is met by the customers own answering machine. Then leave a message advising of your call.

3. Offer a call (where geographically possible) within two working days (48 hours) or a timed (AM/PM or other by arrangement) per the customer’s requirements or by mutual agreement.

4. If for any reason the call cannot be made as scheduled the customer is updated at the earliest possible opportunity and an alternative given.

5. If contact by phone or email is not possible, then a postal system should be used after 3 attempted contacts over two working days.

…………………………………………………………………………………………..

Part 4 Amended draft (ii)

Service calls

1. An appliance must be reasonably accessible to the engineer for repair, if it is not and there is any danger to the homeowner or the homeowner’s property the customer is to be advised and a mutual decision taken on how to proceed

2. All Members should adhere to current Health & Safety requirements as stipulated in law.

3. A best attempt is made to rectify the customer’s appliance should be made on the first visit negating the need for a further service call (in conjunction with 4.)

4. Always leave the customer’s appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer

5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use

6. Wherever possible the appliance will be replaced back into situ as was or the customer fully appraised of the reason/s that this is not possible

7. Any used parts and packaging will be left tidy for inspection and correct disposal by the customer, in line with current legislation

…………………………………………………………………………………………….

Part 5 amended draft (iii)

Spare parts

1. All parts & labour on repairs will be guaranteed for a minimum of 6 months from date of purchase
With the exception of one shot safety devices, plastic parts, or where the appliance has Been subjected to misuse

2. Any spares required to be ordered, shall be ordered within two working days
of the visit

3. Any information of delays with a spares order notified to the repairer, will be relayed
to the customer as soon as possible

4. Customers will not be charged for spares that they did not authorise and specifically
request.

5. Customers will not be charged for missing or damaged spares

Can councillors please check and signify their agreemt for ratification of the amended charter so we can have it ready for Sibson please

many thanks Sean

[Del]

Re: Did we really need a floorcare Forum?

kheath wrote:Whilst I agree with your sentiments Mark and I also will not read the forum, its only right that we have balance across the forums.

If we only did what we wanted it would hardly have the broad appeal it has…….so horses for courses, please do continue to get involved in your subjects and leave the boring Vacs to the DUST MITES…

Kevin

Who the F”*k are you callin’ a Dust Mite 😯

Del

[Del]

Re: EMW

At some stage you have to decide who you are and nail your colours to the mast. We will eventually come unstuck if we try to be all things to all people.

Correct me if I’m wrong but this site was set up for independent service providers, by independent service providers, and owes a large part of its success from the support and interest shown by independent service providers.

They are the ones who turn up at national meetings, The ones who are helping us to get the training for p&g off the ground and for the most part the ones who help us out as moderators and contributors in the forums to keep it all ticking over.

We will be making a big mistake if we think we can censor what they will or will not say in the forums by either request, or worse still, instruction. My advice is dont go there.

Granted that I can see that a telephone call or two may well have been in order. To inform Tony of the strength of feeling within the trade about suppliers not having a trade pricing policy in place. And to give the guy time to make his mind up and come to an informed decision. In this respect alone there is merit in your concern.

This is probably what you mean by forming a policy for such occurences.

But at the end of the day if he or any other supplier chooses to ingnor the concensus of opinion expressed in trade forums then he or they should be prepaired to accept and bear the consequences.

Sean

[Del]

Re: GALANZ wp900AL23-3 microwave

Check out the link (it may take a while to load) and then move your cursor over the buttons and click for a full function explination.
I think the one you need is the lower left one marked clock

http://www.galanz.com/products/microwav … /flash.htm

HTH

Del

[Del]

Re: Bosch WFL 2000 Washing m/c

First things first, have you gone through the trouble shooter guide in your instruction booklet for the machine ? i.e. checked for blocked filters, kinked hoses, water supply etc.

If so how long does it stay on for on say a colourfast 40 degree, wash as these machine do have long wash times.

Have you tried doing a maintinance wash at 90 degrees with the machine empty and a small amount of detergent to desludge the machine.

TRY these first

HTH

Del

[Del]

Re: Bosch SRS4012GB/05 – spray arms don’t rotate

It sounds to me as if there is some kind of serious blockage in the recirculation pump.
These machines are not the easiest to work on, and on some of them the whole base section has to be removed to gain access to the recirculation pump.
I would strongly advise you call the engineer in for this one.

Del

[Del]

Re: EMW

Sorry Ken but you have got the topic history wrong here.
It was first muted in the subscribers forum, and you personally asked dave to check it out.

Dave e-mailed tony who responded with the line that it was not worth trying to distinguish between trade and public. Basically he couldn’t be arsed.

It was only then that the lads gave him a slaggin in the open trade forums. He had his chance to do something about it and chose not too.

Pehaps this will now encourage other trade suppliers to have a pricing policy. Better yet it will discourage others from following suit.

I just wonder who you got the PM and posts from ? probably other suppliers 😉 (that was a rhetoical question by the way)

Sean

[Del]

Re: EMW

Can we cool it a little. First of all Kev has stated that he wont delete any more posts regarding spaming from trade members.
The fact still remains that EMW are charging us the same price as joe public and that aint on. That was a view held by us all so i dont see them as victims, just tossers, who make our job even harder.

When it comes to slaggin people off then i’m affraid no one is exempt
if they incurr the displeasure of any of our members, it is not something that should only be reserved for manufacturers or large networks.

I seem to remember someone saying to me ” I’ll not be gagged ! ” quite right and niether will any fooker else. As I pointed out at the time there are always potential consequences for any remark or post made.

Granted that as Admin of UKW our posts have to be more measured and balanced than most but we are still entitled to our own individual opinions, and as part of the ukw community also entitled to express them on the site irrespective of who owns it.

Sean

[Del]

Re: Did we really need a floorcare Forum?

I suppose it all depends if you have a shop or not. for those that do then a good few sales can be picked up on the back of b.e.r vac repairs.

The other point is that it’s another avenue of help to joe public that doesn’t bother us as much as giving away technical advice on laundry and dishwasher products.

If it can prove to be popular over time we may well even attract a sponor for the forum.

Nothing ventured as they say……….. 😉

Del

[Del]

Re: Vacuum Cleaner

I think the Oreck is one of the lightest but I could be
wrong.

Del

[Del]

Re: EMW

I have to agree with Kev. I know that ken and Dave are far better acquainted with net etiquette than either Kev or myself but when I look at other sites they tell people to seek permission first, to add a link and we should follow suit.

You have asked me to start sell advertising on the site which I am more than happy to do.
But if we are going to give it away for free it doesn’t help me much in my task.

This guy is just another case of running with the hare and the hounds he cant have it both ways, if he’s selling to the public and offer them product at the prices we as trade have to pay, then he can pay for the privilege just like Masterpart and all the others I’m about to approach.

Sean

[Del]

Re: Repairs@ Forum

Yeh we’re maskin it that well that a blind man with his first braile book can read where we’re goin’.
This lot gets more interestin’ by the minute with the approach from glen group. Would be nice to make some headway on this before Sibson.

We all know whats gonna happen the minute a few Serious logo’s go up on the new site. The rush will be balistic, it’s getting to the stage where I’m almost frightened to blink in case I miss something.

Sean

[Del]

Re: Module/Timer repairers not playing fair?

Perhaps we are now free to negociate a reduction on what these firms obviousley regard as retail prices.

Perhaps it just been an oversight on their part that they have been overcharging the trade for their products 🙄

It seems very strange that we can very easily distinguish between trade and public access on this site.

We should ask all these firms to state their pricing policy between trade and public and vote accordingly with our stock orders. 😉

Del

[Del]

Re: Domotechnica 06

I have been mulling this lot over in my mind and I am just starting to wonder if Domo is the place to launch ourselves for several reasons.

Domotechnica is all about selling product to the larger retailers. Many of the manufacterers have their sales teams geared up to push as much product as possible to win market share. So therefore, it is their sales
teams that will be there in force not neccessarilly their service divisions.

Will their be, to some degree a clash of purpose in that we may simply be seen as an annoyance to people who are mainly there to sell their individual products rather than trying to answer questions that they neither have knowledge of, or interest in.

As we have already discovered Domo is no cheap exercise for anyone and as such we dont want UKW to be viewed as a distraction, so we need to have some sound reasons and stratagies in place before we consider attening in any capacity. Wether it be as a exhibiter or buyer.

I have no doubt that reasons and stratagies abound a plenty but they need stating before we go any further, as there may be more cost effective ways of achieving the same goals.

Sean

[Del]

Re: Gone Fishing

have a look at retail corner ‘bosh prices’

The art of diplomacy is the practice of letting someone else have your way.

Sean

[Author]

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