[don]

Re: Smeg demo

eastlmark wrote:did it sort it Don?

Our engineer has called this morning and yes it did the trick, thank you Mark for your help.

Just to wrap up the thread and help anyone else in the future this is how to take the oven out of demo mode.

eastlmark wrote: Button 1 is the left most button.

The Showroom function is activated by pressing buttons 1, 3 and 5
simultaneously for at least 3 seconds. To deactivate the Showroom configuration, repeat the same
operation. In showroom configuration, the number 6 will flash on the display at a frequency of 1Hz

Don

[don]

Re: Whirlpool fridge freezer bought in 2006

Hi dwa

For someone to be able help you we do need the model number and the 12 number code..

Model numbers must be given

Don

[don]

Re: Maytag washing machine belt

Hi Eddie

That part number Google’s to a motor pulley 😉 Appliance parts company here showing the belt(s) in stock over the pond if you get stuck

From 127 year old Don :rotfl:

[don]

Re: Need a local vendor I can trust

Hi Helen

My post above should help and also the RETRA link I gave should help https://www.retra.co.uk/

Don

[don]

Re: Smeg demo

Hi Dave

Thanks for the link I did a search and yes I came up with that as well.

Have sent Mark a pm 😉

Don

[don]

Re: Washer-Dryer machines

Hi

The best you are going to get for your budget is the Bosch WVG30461Gb you should be under the budget as well. The only washer dryer out there worth any salt is the Miele but at over a grand I don’t think it’s an option 😉

The Bosch has an easy wash and dry programme option as well.

HTH 🙂

Don

[don]

Re: Need a local vendor I can trust

Hi Helen

Ask around friends and neighbours as word of mouth is nearly always the best recommendation.

Retra association members are a good bet you can search locally for one here They all work to a code of practice and can usually be trusted.

Once you have found a potential company try Googling the business name followed by keywords like complaints or reviews. Social media is also a good source as well.

We are an independent retailer with over 200 years experience between us so we like to think we know a thing or two. If you post up a budget and requirements I will have a look for you.

HTH

Don

[don]

Re: what is best wattage for a vacuum cleaner?

busher wrote:I think Shark also a good choice

Also on another thread you mention the Shark NV356E which has no Google reference here in the UK. It only appears on very limited sale in America. In the UK Shark is mainly online sales and on the shopping channels on TV.

I have also investigated your IP address and it appears you are posting from Pakistan.

So to my mind you are a spammer setting this site up for loads of unauthorised advertising.

If this proves to be the case one of us Mods or Admin will delete your account immediately and your IP address range will be added to the ban list also.

Don

[don]

Re: Hotpoint WM. Conditioner not taken

Hi

For one of the guys to be able to help can you post up the full model number please. It’s usually found on the inside of the door or where the door shuts against the cabinet.

Don

[don]

Re: Beko fridge door handle cover replacement

Hi

Looks like they are still available send an email to spares@ukwhitegoods.co.uk Dave should be able to help. Don’t forget to quote the model number.

It looks like all that’s needed to remove the old one is a fine blade between the cover and the handle.

HTH

Don

[don]

Re: Neff, Bosch and Seimens appliances

I can see where you are coming from re your own situation however the picture is much much bigger and that’s what global companies do.

Just an example of how they play a few years ago Bosch had a range of refrigeration in the 55cm width, these sold well in the UK but not on a global scale. So the whole range was stopped.

Box dumping has been going on for donkeys years. I can remember back in the late 60’s and very early seventies when I were a lad this happening, the biggest culprits back then were the Rank organization and Decca.

Moving on, the multiples like JLP and Curry’s will “special order” on their own electronic system and it will say none available in their own stock and to order which is normally 2-3 weeks assuming an in stock situation. So, you order one and that that order goes through to H.office and when they have enough items to order the buyer / merchandiser will send it on. Independent Bosch retailer’s like ourselves use an online service called Tradeplace which gives us an advantage in accessing what has been already mentioned. For us an order for an instock item can be as quick as three days but in the main it’s five days, big difference.

T51D53X2 now obsolete no stock left.
T56FD50X is the replacement and in stock at Neff
T56FT60X0 out of stock due to us 22nd May.
HBN13B151 in stock at Bosch. Picture and a little detail attached..
Finding out this info took me no more than three minutes of mouse clicking.

Sometimes the independent retailers can offer a far superior service compared to the multiples, yes you may pay a slightly higher price but then you have got service with value.

Just out of curiosity what did you go for in the end?

HTH 🙂

Don

[don]

Re: Neff, Bosch and Seimens appliances

Okay here we go 🙂

andymac65 wrote:Erm……….sorry Don, it doesn’t work that way. Coming into ‘effect’ doesn’t mean that the goods are readily available.

No you are quite right it doesn’t but had you gone to a Bosch retailer at the start of your journey with these appliances we would have been able to have given you a better picture. All Bosch direct accounts have access to a trade system which gives us live stock status, due dates, new models etc. Had your choice not been available a compromise model at that stage could have been a possibility.

andymac65 wrote:What it means is that the replacement items are possibly on the website. No delivery dates are forthcoming hence impossible to plan ahead. Even now I still cannot get a delivery date and my kitchen is being installed next week!

Why not as a business you have cleared the old models and are now taking orders on the new ones.
Give me the model numbers and I’ll find out.

andymac65 wrote:As I said before, BSH greed has replaced customer satisfaction. Older products always get sold anyway regardless of newer replacements.

Not quite true, take Hotpoint and Indesit as an example they still have quite a few of last years old models still available and the new ones as well. What they will end up doing is “box dump” them to someone like Curry’s at a silly price. Good for turnover but not for profit. Most manufacturers run lean these days as to hold old stock still has a large cost to them which in turn yes could put prices up.

I was taught at a very early age that “turnover is vanity but profit is sanity” this is still true today.

andymac65 wrote:Most replacements are almost always more expensive than their predecessors even though some of the changes are just cosmetic.

Update of appliances happens each spring, this has happened every year since I can remember.The prices on Bosch, Neff and Siemens updated models are the same as last year. The only price increase we saw last year was Sept due to the exchange rates.

andymac65 wrote:As for being made in Germany, not so sure about that. Appliances are nowadays made in the country that has the lowest manufacturing costs.

Nope what I said was

don wrote:Good business sense from a good German manufacturer.

BSH group have factories in Russia, Poland, Spain to name a few. Some of the premium end machines are still produced in Germany.

andymac65 wrote:Am still amazed at how many months it takes for a changeover. Other makes don’t seem to do it.

Already answered as above.

Our industry like many others have a spring turn around like cars, furniture and clothes. There is always a plethora of new spring adverts shouting “new spring stock has arrived!!

Sorry about the long post but I felt it needed answering !!

Don

[don]

Re: Zanussi WJD 1257W – E10 error code on drying cycle

Hi

Thankfully there is only three versions of your machine and the same valve is fitted to all three. The triple valve is not listed in the shop but it is still available.

Pop an email to spares@ukwhitegoods.co.uk they will either add it to the shop or place an order for you.

HTH 🙂

Don

[don]

Re: Problems with editing my user profile

Hi

electrofix is right only admin can change email addy’s. Email admin@ukwhitegoods.co.uk and K will sort it.

Don

Don

[don]

Re: Neff, Bosch and Seimens appliances

Bosch, Neff and Siemens all have range changes which come into effect every year on the 1st April. Models which are due to be replaced or updated are not produced after Christmas in order to sell through old stock before the new are due in to the UK.

Good business sense from a good German manufacturer. Had you posted up the model numbers on here that you were looking for I would have been able to tell you the situation as we like other retailers had the new lists back in Feb this year. As for out of stocks this always happens this time of the year due to the changeover.

Sorry it hasn’t helped you on this occasion but please come back to us if you require anything else in the future.

Don

[Author]

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