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Re: Something to Do
Just a thought that popped into my head on reimbursement, has the fact that we are talking about spending subscribers money on cases like this been discussed in the subscribers forum??
JohnRe: Something to Do
I think if the subs fund has to pay the £40 because he refuses then he should be removed from repairs@ for good.
JohnRe: Something to Do
Zip it sheepshagger or I will tell Shirley you are talking about me……
I thought the idea was if someone did not refund monies owed then the cash would be taken from the subscribers fund. If it was a major claim for damage etc, then their insurance companie would need to sort it out.
JohnRe: Email
Stop picking on Ken, his memory has gone after years of JD consumption. 😆
He said he would set up email accounts over 2 years ago IIRCJohn
Re: Something to Do
kwatt wrote:
johnmac11 wrote:
The point is he could have fixed it so he has to admit he was wrong and pay up.He already did, read up a few posts to his first response that he gave me.
K.
What I meant was that he has to admit that he is in the wrong not to pay back the £40
John
Re: Customers love to share!
gegsy wrote:We have lovely customers, to date AFAIR
1xdog
1xcat
1x pc for bits
1x framed picture
8 bottles of wine
1 marrow
tomatoes Lbs
1x Jar of honey (was gorgeous)
1xbetamax VCR
beer
3x mobile phones
1x work boots
1x cooky cop – talking biscuit holder( as seen in The Office)
cassettes
1x CD (from Mike Peters of the Alarm)
£££ esp at XmasThis is based over 10 years not a week 😆
There is also a downside, have been given fleas and germs form places where you wipe your feet on the way out 😀
Greg
What, no sheep then Gegsy or are you keeping quiet about that????
John
Re: Something to Do
Think about it this way, we go out to a customer and charge £40 for an estimate/call out thats fine, The customer says no thanks dont want it fixed or the appliance is ber then we keep the £40
We go to the same customer, havent got a clue whats wrong, bung a timer and a pressure switch on an estimate hoping she will ber it and collect the £40
The customer calls in a 3rd party who repairs without parts meaning we have cocked up/conned her on the first visit so we cannot keep the money and have to refund.Tony has not got a leg to stand on here, he said
there is a call out fee of £40 to pay even if we cant fix it
The point is he could have fixed it so he has to admit he was wrong and pay up.
JohnRe: Spam
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Deleted 6 posts full of this crap this morning, time for Dave to delete Henryhu 😮
John
kwatt wrote: she’s quite obviously intelligent K.
That is why I would give her the money back, she will chase him till he pays so why go through the hassle.
I think we should still ask for a copy of the invoice from Miele and any paperwork that Tony gave her. Can you imagine what Tony would have to say if it was proved later that she had a pump and ccu fitted and we threw him off repairs@
We need the evidence to remove an agent and cant be seen to go on her word alone, if the invoice showed a blocked pr switch then thats fine as long as Tony’s paperwork showed a quote for a ccu and pump.
John
Re: Old Philips d/w
No diagrams on SIOS as it is to old, the only diagrams available for that model were on paper or Microfeche and I dont think anyone will have one now.
I would check all the thick wires that go through the door frame and IIRC the usual culprits were the heater / stat wiresJohn.
Re: Something to Do
Thank god she is not on our patch 👿
Looking at the letter this one will go to the high court for justice. If I had a customer like this, and even though it wasn’t my fault, I would give her the £40 back just to get rid of the hassle that she is bound to cause.Tony would be mad if he did not give her the cash sharpish. One point though, if she is claiming that the Miele engineer cleared a blocked pr switch I think we should ask for a copy of the invoice before we go any further. Could be the invoice has a pump and ccu on it???
John
Re: Something to Do
Hi Ken,
Have you got a copy of her complaint and letter to trading standards that you can post here?
Johnkwatt wrote:Do we repay the customer?K.
IIRC that was discussed before. If a member was deemed at fault and didn’t respond and rectify the problem then repayment would come from the subs kitty.
If he doesnt respond and we pay out it could help repairs@ PR wise if published?
JohnRe: Something to Do
I’m with Alex on this one, give him a couple of days before we shoot him. 😆
John
Re: Energy regs, nut fitting
Hi Mark,
I checked and have not got the part you mentioned. I just noticed that there are two versions of this hob, the part number you mention is obselete but the switch on the other version is still available.
If your hob has a service number of 81/0685-00.02 then the switch is 481927328279
John
