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Re: Tales From The Front Lines
kwatt wrote:
It is unfair to place an engineer in a position where he is required to lie on behalf of any company, I find that abhorant and personally offensive, I will not lie.K.
I have told Servast that if a customer asks me why I am doing a report on there self destructing washer dryer I will tell them the truth .kwatt wrote:And then everyone wonders why staff get huffy when they are basically accused of allsorts, including being liars. Hardly endears us any further to the product range I can tell you. 🙄
K.How many Smeg customers ask you if Smeg are reliable and what do you answer when you are representing that brand ?If you are honest and say what you experience you get hammered ” I didnt pay that much money …..” sound familiar to anybody .
I did an exchange two weeks ago where the Smeg delivery driver told the customer in front of me that I quote “I am changing loads of these as there was a batch of faulty ones out of the factory” She looked at me and said I thought they weren’t too bad ?So much for being discreet
so if you are economical with the truth you run the risk of being ..hammered
LawrenceRe: Tales From The Front Lines
heres one –
last week I got smeg job for a Caple washer dryer jumping across the kitchen 🙄 here we go again thinks I
Address was house no and plot no , I didnt recognise the address and the computer didn’t recognise the postcode so I told the wife when she booked the call to ask where it was .
Call duly booked for a Pm job ,customers directions were it’s dead easy everyone knows where we are ! I turn up last Friday Pm as arranged ask the post office in the village where the address is dunno says they ,Tried phoning the cust and get a phone answering machine damn I thought they are on the internet , I discover an estate agents in the High st so asked him ,he doesnt know either enough is enough so I leave a message asking cust to ring office to re schedule .
Tues morning we take a call from an irate lady wanting to know why we left a message on her phone answering machine while she was at her daughters new house waiting for the engineer to call !!
After we had calmed her down it transpires the house is on a newly released development ,with no phone connected yet ,and she knew where it was so assumed everyone else would 🙄
I called on Thurs just gone to be greeted by the daughter demanding to know was I going to fix her machine and the cabinets that it had damaged
I then discover all the feet are at maximum length with no lock nuts ,I explained that if I adjusted the feet then it would put her deco door out of alignment ,Not her problem says she apparently thats my job to fix as I am the plumber not her 👿 at that point I left muttering something about a report going to Smeg 😉
I think it was Goatboy that once said “customers ,you can’t beat em shame really ” oh how I was tempted
Lawrence
And just to really make my day we received two more jobs today for the same development with the same faults ,They are her neighbours either side !!Re: Do you prefer electronic timers?
I was once told by someone at Servis that the reason that they had so many modules across there range,and no actual programmers anymore was because it was easier and cheaper to change your customers programme requirements with a PCB ,e.g one set of prog options for Curry’s and another for comet and yet another for powerhouse etc .
unfortunately there design team and build quality let them down ,remember the M 3022 that twisted the backplate blowing the module because the harness shorted everywhere ?
LawrenceRe: Cutting Your Own Throat
I found out about this when we did GBDAR work and so many Servis machines were being written off ,It doesn’t make sense to me as I thought Comet pushed AON policies ,I wonder if anyone from D&G can enlighten us
LawrenceRe: Genspares Ltd
I heard the sad news yesterday,Sadly I can’t say I am surprised as they seemed to have been struggling for a while .
It’s sad when a group of people lose their livelihoods ,but I suppose that is business for you ,I think the margins were getting smaller and perhaps they were’nt able to diversify as some other spares suppliers seem to have done.
LawrenceRe: Diplomat 8112 D/W error code required
Serious case of brain fade ,I was thinking of expert appliance care 😳
thanks for putting me right ,Funny thing is I have an appointment with a neurologist this afternoon due to a bout of memory loss and muddled words 😆 following a middle ear infection
LawrenceRe: Diplomat 8112 D/W error code required
Just a thought ,Why was the Extracare engineer doing a Diplomat in the first place ?
LawrenceRe: Beko Automatic Washing Machine
I had one of these ,Fitted a timer and module with no success if I emember rightly some of these can have harness problems
Lawrence
Re: Belling IDW603 dishwasher door Cable
Tony are you able to post a picture ,as the Brandt have a tab at one end and an eye at the other and its normally the eye that splits
LawrenceRe: built in appliances
I queried this with Servast ,and was told that you should be able to remove the plinth and pull the machine out to work on it ,I have had a couple where I have requested the fitters come back and remove the appliance from the housing so I can repair then they refit to the housing ,The worst are dishwashers where the telescopic leg won’t work or floor tiles upto the feet , as for exchanging appliances in my experience Smeg have always issued a job to disconnect and then a subsequent job to re connect both at full rate although I have negotiated one off higher rates for odd one out ,When i was a Brandt agent I refused to do exchanges as they weren’t prepared to pay an appropriate fee
Lawrence
Re: good service
You Just reminded me ,I’m still waiting for an oven fan element from one of my last GBDAR jobs that’s over a year ago now
shame I fitted one of stock 😥
LawrenceRe: Belling Format 600XR2
An update on this one ,I went in armed with a board changed it and while I was at it I checked the multi block and lo & behold 5 connections melted into a blob ,made new connections and runs like a dream ,Customer was most impressed that I went straight to the block 😉 so thanks Gents you saved me a lot of time and effort & I appreciate it
Lawrence
