[Lawrence]

Re: industry kpi standards ?

funkyboogy wrote:is there such a thing ? .

if so does anyone have any stats relating to

turn around time ,
engineers visit time after initial fault reported
1st time fix

i know these will vary if you have van stock .

any other relevant info appreciated .

ally
I wonder who you have received an email from 😀

[Lawrence]

Re: RS21 Drip Tray Cleaning

sorry should have said ,yes,I’m told it works wonders

[Lawrence]

Re: Smeg oven tripping

😕 did you actually test the original element ?

[Lawrence]

Re: Smeg oven tripping

and by the way the part no for the original is 806890247 only smeg have in stock

[Lawrence]

Re: Smeg oven tripping

what was wrong with the original element

[Lawrence]

Re: Whats the most annoying thing customers do?

Andy jones wrote:When they assume pm is after 1 or 2
So if I turn up at 1.30 for an am call that’s ok is it

Now come on Andy ,you know the answer to that one don’t you 😀

[Lawrence]

Re: RS21 Drip Tray Cleaning

white vinegar

[Lawrence]

Re: Smeg oven tripping

I would be checking the condition of the selector switch

[Lawrence]

Re: Whats the most annoying thing customers do?

We had one yesterday ,when she was asked where she lived her reply was “here” :rolls:

Booked a customer with ,in her words ” A policy that means you will do it all ” for a PM call at her request ,just as I’m wrapping the call up she says “when I say PM I mean after 4” 👿

[Lawrence]

Re: March 2014 Conference

jamieparrie wrote:
and apart from a few discounts herre n there which anyone can get if they pick up the phone and hotel bills,what else do i get for probably my 70 + 240 in hotels which it seems i have to pay and go to or i miss out?

The one thing that came out of the meeting just passed was that lots of people see things in different ways to some £70 is a lot of money ,to others its one round at the bar or an evening out with friends.

looking at it another way
£70 over a year is less than a large big mac a week ,if you get just 2 jobs over the year you have covered your membership fee and your waist line is smaller 😀

with regards to hotel fees ,don’t stop over come for the day,if you don’t like the Hilton prices there is a premier inn just down the road ,we have even had people order pizza as well ,which depending on which dominoes deal you get can be a good money saver..

jamieparrie wrote:do you provide training and certificates ect like other trade people? i would send my engineers on appliance training if you do it?.but not really interested if its just a discount club?.

If you want appliance training for your guys ,the only training usually is through manufacturers that you do work for (if they provide any)
or more generic courses would be Graham Dixon I reckon

HTH

[Lawrence]

Re: March 2014 Conference

£70 a year
Benefits vary but include
Extra discount from spares suppliers
Special rates from wholesalers for finished goods
Listing on WTA members list for any manufacturers that require service coverage. (this is made available to those that ask)
We are currently working on other deals with relevant suppliers to the industry
WTA photo ID card (just supply mug shot)
HTH
Lawrence

[Lawrence]

Re: WTA Member ID Cards

yep
send a pic to admin and we will get it processed
Lawrence

[Lawrence]

Re: SMEG DWD64SS

when it stops what lights are flashing on the display ?

[Lawrence]

Re: .Maintenance Direct

we did some work for them ,had no problems with payment ,if that helps
Lawrence

[Lawrence]

Re: Defra – Re-use forum

A further update ,Ian and I have been asked if we would like to meet Lord Mauley at westminster for a breakfast meeting to explore further ways in which to prevent stuff entering the waste stream.

[Author]

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