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I don’t think customers who have invested £850 in a high spec machine are necessarily that phased by these kind of parts costs. They are quite used to spending £1000 on a new iphone, £1500 on a new alloy wheel for their car or £300 for a new tyre. And if the do go for repair, there is more margin in it for the repairer.
The reality is it’s not all doom and gloom on the cost of parts. There are plenty of affordable parts on this model, in many case substantially cheaper than on previous models, eg door lock £16, damper £16, drain pump assembly £29, heater £37, door seal £45, inverter module £105. Bleating on about how things are stacked against the economics of repair does nothing to promote our trade.
It sounds like they need a bit of breathing space to sort out the crisis. I guess espares, Wow Discounts, etc, may get priority at first, to help maintain the all important 5 star online reviews.
I don’t have a problem with sealed tubs – I’ve never enjoyed splitting down tubs and factoring in labour costs, not a lot cheaper to the customer than swapping out the tub anyway. The reality is, there are a ton of everyday faults we can fix for customers that will genuinely save our customers money and help save the planet. We certainly should not be reinforcing the myth that machines are not worth repairing any more.
It looks like a major system outage to me. My order submitted before 3pm Friday was processed and despatched on Sunday.
I’m guessing a month’s worth of data went missing on Friday afternoon requiring some sort of emergency recovery process over the weekend.
It may be too late now given insurance companies have been informed, but my first response would be to express surprise and concern and offer to revisit to investigate the problem. As well as helping to keep the customer on your side, that would allow you to establish the likely cause, assess the extent of the damage and take a few pictures before the evidence disappears.
On the old forum I could see at a glance which trade sub-forums had new posts added to them and click on just the one or two that were highlighted. Now, I have to click on all nine to find out.
Are the blue and grey speech bubbles supposed to indicate unread posts? Those on the public forums seem to do that but for me the ones on the trade forums are always grey. Is this due to a difference in the way the trade and public forums are set up?
“Latest Activity” is great if you want to monitor all forums, but not much use if you only want to dip into say the main trade forums. It seems to me there is no longer much benefit in splitting the main trade forum into sub forums. Combining them all into one might even help bring it back to life. Just a suggestion of course.
Many Bosch dryers have a fine control for the sensor drying – default settings is 0, but this can be increased to 1, 2 or 3 if the user prefers more complete drying. Late models have an option button for this purpose.
I’ve not experienced a problem with these units myself. What were the E-Nr and part number?
For sure, these units are not as robust as the pre-’98 Bosch dishwasher heaters, but they can’t be any worse than Hotpoint’s, for example?
I’m guessing I’ve renewed a couple of dozen of the Bosch heat pump units over the last 6-8 years, and have not heard of any of these failing again. However, I’ve tended to steer customers away form repair where there are signs of leakage from the tub or sump seals, unless these leaks are also dealt with – partial immersion in water and contamination with sticky deposits seem to contribute to failure.
I suspect energy efficiency of a gas hob is poor, as a lot of heat escapes around the sides of the pan. So banning gas hobs may be a sensible option. Living flame gas fires are also wasteful, often only 20-30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} efficient, so banning them would make sense too. Old fashioned gas fires were actually not bad, 60-70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} in some cases.
Central heating boilers have always been highly efficient, 70-80 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} at least. Current condensing boilers must achieve 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} at least. To ban these would be mad while electricity is still generated by gas, as gas fired power stations achieve a maximum of 60{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} efficiency, often a lot less. This is before you take account of significant power losses over the grid. No wonder hearing your home with gas is so much cheaper than with electricity, unless you can afford to invest in solar or heat pump technology.
The address they give on their website is for an accountancy practice, Bromley Clackett. The business name they give is Repair Network. A company with that name was set up on 26 November 2018 with a registered address not too far away in Southwick, Brighton with sole director Nicholas Wysiecki. He was previously director of another company with a variant of that name registered in London, but now dissolved.
To protect the floor from water seepage and carbon dust, as well as shaving a decibel or two from the noise rating, I would guess. Yes, the front does need to come off these machiines for some repairs, but it doesn’t bother me as I charge for my time.
Nothing I can see from the picture, but could the upper basket/spray arm be missing? Otherwise, it could be dirty filters, debris in spray arm, debris in circulation pump impellor, split spray arm, warped spray arm, friction in spray arm bearing or clip, detached upper spray arm feed pipe, missing lower basket wheels?
I’ve not had any recalls, but I have noticed several times on recent (2-4 year old) machines, the replacement pump has a larger heater chamber than the original and is supplied with a reshaped inlet cover for the sump in blue plastic to replace the dark grey one. This suggests downsizing of the pumps in these models, presumably intended to reduce water volume and hence improve energy efficiency had been taken too far, requiring further modification to improve reliability.
Whether this has anything to do with the problems you’ve had, I don’t know, but I guess it is worth checking you are using the most up to date parts information for the specific E-Nr.
