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Re: Here we go again, TradeMark Copyrights
Registered trade marks are protected by law and cannot be copied without the brand holder’s permission. This should be fine if you are an authorised repairer for the brand, for example ServiceForce, etc. Even if not a registered trade mark, you could be open to accusation of passing off, particularly if the brand has its own service network, with damages being claimed for loss of income to the brand’s own network.
Re: Isis DW250 dishwasher – any idea who made it?
Just to feed back, couldn’t select programme, power board faulty, part no on old pcb, ordered from Connect yesterday, fixed today, customer happy. Thankyou Jackal and EFS for identifying it as a Vestel. One less dishwasher in the scrap yard!
Re: Isis DW250 dishwasher – any idea who made it?
Thanks both, appreciate the help. I will arrange booking with customer and come back to you once I have a diagnosis.
Re: Part P Or Not To Part P
Repairs and like-for-like replacements to existing fixed wiring do not need Part P approval. Make sure that your public liability insurance covers you for electrical work though.
Re: TDS……ARGH!!!!!
Remember to install Adobe Reader first if not already installed. (old version on the TDS disc or later version from Adobe website)
Re: CURRYS KNOW HOW
Useful guidance on working hours here:
http://www.oft.gov.uk/shared_oft/recruitment/working-time.pdfHours are averaged over a 17 week period, excluding breaks (minimum of 20 minutes for every 5 hours worked per day), but including overtime and travelling time. If Knowhow give 1 hour of breaks during each 12 hour day, this would count as an 11 hour day. The average number of days per week if working 5 out of every 8 would be 4.375. The average hours per week would work out at 48.125 hours, narrowly breaching the statutory limit. Increasing the daily breaks total by 2 minutes would bring them just inside the limit of 48 hours.
Re: Yellow pages 2012 ( is it any better this year )
YP have comprehensive T&Cs which cover compensation if they get it wrong. From memory, you get a proportion of what you paid back depending how much impact the error is estimated to have on reader response. So wrong colour would probably get lttle, if any compensation, but wrong phone number might get you a complete refund.
Re: recon machine
If the machine was sold in the home (rather than at your business premises, the rules are different.
Under the “doorstep selling” regulations (The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008) the customer has a seven day cooling off period, assuming they paid at least £35 for the goods or service. If you have not advised the customer in writing of their right to cancel, the cancellation period extends beyond 7 days. The only way round this is to ask the customer to agree in writing to waive their right to cancel the contract.
http://www.oft.gov.uk/business-advice/treating-customers-fairly/doorstep-selling/
Re: comet
It’s interesting to note that Companies House records show Go Local Reactive Ltd was originally set up in August 2010 with the name Crouch River Ltd. Crouch River Ltd is shown on several online directories as a fishing equipment supplier. Crouch River Ltd changed its name to Go Local Reactive Ltd in September 2011 after 3 changes of director.
Not necessarily connented in any way, of course, but from the same part of the country, http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=golocalreactive&ftab=AllFeedback golocalreactive has an interesting feedback profile on eBay following sale of an electric guitar, which according to the buyer was never received and a refund was paid out under eBay buyer protection.
Companies House show that a new company was set up on 4 April 2012 called Go Local Repairs Ltd sharing the same registered office address. Is this a fishy business, I wonder?
Re: A Difficult Weight ?
My understanding is that under the Sale of Goods Act, if goods fail within 6 months or purchase, the assumption is that the item was faulty at time of purchase unless the seller can prove otherwise. After 6 months, the buyer has to prove the item was faulty at purchase.
Re: No seperate heater thermister…
Mark, for Electrolux group info, go to:
http://shop.electrolux.co.uk/node535.aspx
You get 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} disount if you order by phone.
Martin, how do you access Hoover/Candy parts data? Do you have an account with them?
Re: What’s the most stupid things customers say?
Not necessarily stupid, but some of the comments that customers make over and over:
(1) 30 seconds into job, just doing Megger test “Have you found the problem yet?”
(2) 5 minutes later, “It’s only when these machines go wrong that you realise how much you rely on them!”
(3) Putting machine back together, “How long have you been doing these repairs, then?”
(4) 30 seconds into test, at the first sound of water, “Oh that sounds better, looks like you’ve fixed it OK.”
(5) Invoice handed over, “I can’t remember how long it was since I last wrote a cheque. It’ll be difficult for people like you when they abolish them, won’t it?”
(6) Leaving the house, “Don’t take this the wrong way, but I hope I don’t see you again too soon!”Re: Stand Well Clear
Actually a pretty good tribute to the strength of these UK produced Hotpoint cabinets and tubs. The damper arms seem to be the weakest point. I doubt the current foreign produced Hotpoint machines would have stood up long in this test, not to mention the “exploding” Hoovers and Indesits reported elsewhere.
Re: Whats the most annoying thing customers do?
It is perfectly reasonable to insist that the goods are left with the seller (or sent to the manufacturer) to enable them to be examined, in order to determine the nature and cause of failure. They can only insist on a refund withn a “reasonable” time from the time of sale, not defined in law but generally considered to be within a few days or up to a month from point of sale. After that, they are only entitled to the cost of repair or replacement (at the seller’s option).
That’s the theory anyway, doesn’t help in dealing with a customer who’s shouting at you demanding a refund in the shop.
