[timdowning]

Re: Servis UK (Antonio Merloni) Bust!?

I know how you feel expertcat.

Two months ago I lost all my GBDAR work. They were very decent though
it only took two weeks of me calling them for them to tell me why I wasn’t receiving any jobs. 🙂

I had been doing work for them for six years with varying quantities of jobs coming through, I never let them down once and for some reason I felt I deserved better. Never mind !!!

The biggest blow is trying to cover the £1000 a month I am now short.

Where are you going for that drink, can I come pleae. 😥 😆

[timdowning]

Re: Advice to hotpoint customers

Lawrence wrote;

Which reminds me Tim can I ask why you are selling a Hoover to make £70 and lose a customer ?,when you could be selling ISE and retain the customer and get paid for any work on that machine

Good question. I was anticipating it would be asked.

My new machines stocked at the moment;

ise2 1200 spin 5kg load £269
hnl642 1400 spin 6kg load £299
oph714d 1400 spin 7kg load £329
ise5 1600 spin 6kg load £449

I don’t know what you find, but not everyone is keen on a brand they don’t know. Even customers that know and trust me.
Most familys want bigger than a 5kg drum and not all can afford an ISE5.
So I sell Hoover to make a sale. I’m here to make money after all. 😉

I think £299 for the ISE2 is overpriced, I could sell it for that but again I am selling it for what it is. One of the lowest spec’d machines in the market.

Lawrence, if you don’t get a sale do you wonder what they have bought or why they didn’t buy through you?

Cheers,

Tim.

[timdowning]

Re: Advice to hotpoint customers

Steve wrote;

If the customer has no money then maybe

Advice given is variable to the money you guess the customer has??

I would write it off and let the customer decide what they want to do from there

So potentially you have lost a sale if you advised the customer of the parts cover offered by hotpoint. My dilemma exactly.

[timdowning]

Re: Advice to hotpoint customers

Steve wrote;

If the machine is under 12 months old, then obviously, you would advise the customer to contact the manufacturer. If it was over the year , then I would inform them only if the repair was over the £99 – if it was, then the choice is with the customer.

Exaclty as I do.

Therefore, I am not going to walk away from the job because I morally think that the manufacturer should do it –

My viewpoint is always from the customers not the manufacturers.

Steve, its nice to feel there is someone on a similar wavelength!

Steve, what would you do in this scenario:

9 years old WM52 with drum and bearings shot, door not locking easily and motor hovering around the 1Mohms?

would you write the machine off?
advise them to go back to hotpoint (due their new pricing scheme?)

I would have always written off the machine with the intention of selling them a new one.

Considering I’m selling 3 to 6 new machines a week I’m obviously concerned for the implications of this new pricing scheme, especially if it becomes more widespread.

[timdowning]

Re: Help With My Hover Nextra6

Working from what you are saying and what you have done it still could be a blockage elsewhere, or the pump itself has failed.

I don’t know what more to suggest……

Other than shine a torch up,around and in the filter opening to see if there are any obstructions.

(Once all the water is out of the machine does it spin with a load??)

[timdowning]

Re: Help With My Hover Nextra6

It all sounds a bit muddled. The machine, not your description!

I would be looking for a blockage in the drain side of things. Or it could be syphoning?

Have you tried checking the filter?
Have you checked the drain hose isn’t too low or to far down the drain?

Mind how you go, put some towels down if you take the filter out. Make sure the drum is empty of water before unscrewing.

Oh and unplug the machine electrically if you delve inside!!!!!

[timdowning]

Re: Advice to hotpoint customers

Yes we do,it keeps that customer with us as we havent charged for work that should have been under warranty.And they keep coming back.

Do you tell them about the 5 years parts cover on hotpoint machines ❓

[timdowning]

Re: Servis m6824w

Probably their not use to the ‘Out of balance’ no spin faults.

Before you go check you will get paid!!!

http://www.ukwhitegoods.co.uk/modules.php?name=Forums&file=viewtopic&t=37782

[timdowning]

Re: Advice to hotpoint customers

K wrote;

Now, ask yourself, is the best for the customer to advise them to continue pumping money into rubbish or, is it better to cut your losses and buy something decent?

I, like a number of indies, still make a living repairing those hotpoint machines 5 years and older. Now you can’t tell me you class the 95 series or wm range as rubbish can you?

My point to this topic was what is deemed the correct advice to give to a
customer.

I’m suprised that, it seems, people don’t even feel it necessary to mention the 5 year part cover. To me thats wrong. Even more so if you
are a member of the WTA. I hope it never comes back to bite you.

If a customer phoned and told you their machine was 6 months old would you tell them they were still under the years guarantee??

[timdowning]

Re: Advice to hotpoint customers

Ok its clear that for some morality shouldn’t come into it. But for me it does.

What will UKWhitegoods and or the WTA stance be on this situation.
Previously there has been guidance given to the public to use their 5 years parts cover. So I assume this guidance will continue with the ‘lifetime parts cover’?

[timdowning]

Re: Advice to hotpoint customers

Does it apply also to WM and 95 series? (Not that anyone would want to spend £99 on a machine as old as that).

I have customers that do and should. But thats not my point.

With the options of:
me writing off their machine due to the bearing housing being loose in the tub
me selling them a new machine ranging from £269 upwards
or calling out hotpoint and getting it all fixed for £99.

I know what alot of people would do. repair it.

(after all thats what i’ve been telling them to do for years). better the devil you know and all that.

[timdowning]

Re: Advice to hotpoint customers

K wrote;

The best thing you can advise a Hotpoint customer to do is not to buy another.

Agreed, but that dosen’t detract from the ‘moral’ stance on what to advise the customer, face to face in their home.

When asked what are my options by the customer, which I get asked all the time. What do you say? Don’t by a hotpoint next time? that is not the answer to the question.

Squadman, do you advise customers of their 5 year part guarantee?

[timdowning]

Re: Advice to hotpoint customers

Martin. I’m looking from the indies side of it. How Hotpoint play the game is another issue.

Assuming the parts required aren’t obsolete how can Hotpoint BER every machine when parts are free???

[timdowning]

Re: Advice to hotpoint customers

Very true Phidom. 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my jobs are under the £99.

I think my concern is, for example, on the WMA’s now 7/8 yrs old with the drum bearings and shaft totally knacked with low insulation on the motor, what do I advise?

I would of written off the machine and 8 times out of 10 get the sale of a new one. Potentially not anymore!!

Another example was lask week 2 year old WF with split in outer tub. Advised customer that Hotpoint probably wouldn’t cover it due to coin damage. Now according to hotpoint this afternoon I was wrong, they would have covered it. (receipt or no receipt of purchase).

(I would have lost my £70 profit on the sale of a new hoover machine).

[timdowning]

Re: Repair Care

p.s.

I suppose it depends on how much he is paying you for your business as well???

[Author]

Posts