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Re: Balay Dishwasher Pump
It looks like I’ve drawn a blank on this one, I will go back to the customer and see if he can check the model number.
Alternatively I can suggest I go out to his Villa for a week and see if I can sort it out for him!
Re: Hotpoint BFI620 DW LED 2 + 4
I am out of ideas on this, I have now reached the stage where I have to hold my hands up and refund the customer as I can not solve this.
As this machine is under the Hotpoint 5 years warranty I will suggest the customer calls Hotpoint and then let me know what they find.
Oh, I hate being beaten :taz:
Re: Baumatic BTWM5 Trips electrics, now unable to set progra
Phidom wrote:If there’s a hole in the heater it might only trip when there’s water in the drum.
The machine had stoped mid-cycle with the water in so that rules that out.
I received an email earlier that says the door interlock would cause it. Not unknown on some other makes.
Thanks for the help,
Keith.
Re: Hotpoint BFI620 DW LED 2 + 4
Went back to this nightmare again,
the element fitted is a bleckmann, put a detergent tablet in the machine and put on a wash, machine ran through and the tablet dissolved, in ‘hot’ water. At the end of the cycle the machine now flashes LED 4.
I guess that’s an improvement as it’s only 1 LED instead of 2 so it’s 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} fixed :conf:
Re: Hotpoint BFI620 DW LED 2 + 4
I’ve had this on a few other machines where the element checks out and replacing the PCB has solved it.
The fault on this one doesn’t come up until it’s been on for some time, the water still gets very hot and the customer says the tablet doesn’t dissolve.
I will be going back early next week and check the fill level and the element (as suggested by HotDog), I will let you know how I get on.
Keith.
Re: Hotpoint BFI620 DW LED 2 + 4
Interesting!
Is there known problem with other heaters?
If I order a genuine replacement heater will it be a bleckmann?
Thanks,
Keith.
Re: Hotpoint BFI620 DW LED 2 + 4
This is still ongoing, apparently the customer is now saying the detergent dispenser opens as normal, the tablet drops to the bottom of the machine but doesn’t dissolve!
From this I wonder if the machine is not taking enough water, this would account for the thermistor not sensing an increase in temperature which in turn would bring up the no heat fault. Strange thing is she says the dishes appear to have washed!
Are these machines known for under-filling? I guess another possibility is the recirc pump could be faulty however when I ran the tests it appeared to fill & wash OK!
Any ideas on this?
Re: Cancellation of Contracts, new regulations!
hotpnt wrote:surely when a customer calls you out they are effectivly placing an order with you for your services, if all this was true, you could call tesco & get your shopping delivered & have a cooling off period?, or a gas leak repaired & the same, indeed any job or service carried out at home?
Tesco’s is an on-line purchase, they are not calling to your premises, just delivering an order so it doesn’t make a difference but I think you’ll find the other examples all have to comply with this new legislation.
Re: Cancellation of Contracts, new regulations!
I guess we could have the agreement printed on the reverse of the receipt which will then have to be pointed out and signed. Double sided printing, another increase in costs!
It says:
• indicate – if applicable – that the consumer may be required to pay for goods and services supplied if performance of the contract has begun with his written agreement before the end of the cancellation period;
So does this mean they have to pay for work done in which case they can’t effectively cancel the work therefore this is just a paper-trail?
Re: Cancellation of Contracts, new regulations!
aqualectric wrote:So every chavy customer who knows this could use that loophole and cancel before the seven days and only agree to pay £15. Unless you can get them to sign the agreement……..but they will already have your parts fitted which you have no right to reclaim……..:twisted:
My understanding is the customer pays when the work is complete and signs the agreement which details the ‘right to cancel’, if they then cancel you can still charge for parts issued to the point of cancellation and your time. I guess you could argue the amount you have charged would be deemed reasonable otherwise they would not have agreed to it in the first place.
I think all this bit of legislation does is increase paperwork for the legitimate trader and possibly create more loopholes where customers can try and abuse the system. It doesn’t protect the consumer because the rogue traders will still charge and then disappear as before.
What really winds me up is it’s another case where the government don’t expect the general public to use common sense!
There are already a mechanisms in place, office of fair trading, trading standards office and Small Claims Court to help protect the consumer.
Re: Cancellation of Contracts, new regulations!
I thought I would try a confirm the situation and contacted the “Department for Business, Enterprise and Regulatory Reform” with Jackals example, the response was
The new Regulations require you to provide a cooling off period and cancellation rights for a contract relating to the ‘express problem’ that the consumer called you for, and also for any other items that result from the visit. Therefore, in the example you provide, you would be required to provide a cooling off period and cancellation rights for the washing machine and the tumble dryer.
Work can commence before the end of the 7 day cooling off period with the written agreement of the consumer. Provided that you have the written agreement of the consumer and you have – in the written Notice of the Right to Cancel – made the consumer aware of his/her duty to pay for any goods or services provided up to the point of cancellation, the consumer would be under a duty to pay a ‘reasonable’ amount for any goods and services provided up to the point of cancellation of the contract. I assume that in the majority of cases, having provided written agreement for work to begin before the end of the cooling off period, the consumer would not then cancel the contract.
Re: Cancellation of Contracts, new regulations!
Thanks Jackal, that makes a bit more sense,
So could this mean if a customer calls me out because the machine is not spinning and I find the door seal also needs replacing and I fit it they are entitled to the 7 days cooling off period?
Re: Hotpoint BFI620 DW LED 2 + 4
The machine has been run several times without detergent/tabs, still get the same error.
Returned to do further checks, confirmed there are no earth faults on the machine, the resistance across the element is about 25 Ohms. Supply to the heater is 240 volts.
The machine gets very hot when washing so the element and heating circuit is working correctly.
I am getting really frustrated with this one :taz: any help would be appreciated!
Thanks,
Keith.
