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Re: 0800 Repair
funkyboogy wrote:We are known all over Edinburgh for the exceptionally low prices we offer our customers
Maybe they meant Kilmarnock 😀
Re: 0800 Repair
DrDill wrote:I actually emailed DASA over the weekend to ask some questions before considering membership as it were, as yet i have had no response.
Well, if their own writings are to say anything, you may not get an answer.. as they only have an obligation to answer to members and you are not one of them yet.
ROFL… Sorry that was a bit obtuse and lighthearted in the situation.
George
Re: Mandatory PAT Testing ?
Not heared anything… but in order for this to happen there would be thousands of engineers needing to take PAT testing courses.
George
Re: 0800 Repair
kwatt » Fri Sep 09, 2011 10:59 pm wrote: This little lot, to any manufacturer, insurer or work provider probably shows a side of things probably never seen before. It will be interesting to see what they make of it all and the behaviour displayed.
K.TBH .. This situation and the way it has come about does not supprise me considering that so many of the WP are in bed with DASA anyway….
However, the fact is, and really this proberbly will make an attractive difference to manufacturers, insurers and work providers, since it seems that WP and the like can gain free advertising from DASA, and the fact that DASA is not concerned with protecting the independants from WPs, it seems that DASA are not really concerned with the interests of securing steadiness in respect of the independant engineer and his capability of earning in this business. Nor does it seem that DASA are interested in making sure that the consumer, client, customer, has the exactness of correct associated website information relative to the choices to be made by such a clientel.
Nevertheless, it does seem from the way that DASA have acted upon the information that was given to them, that DASA are interested purely in member numbers & revenue.The fact that DASA have associated WP links within the DASA Council speaks volumes and that doesn’t bode well at all for the independant when it comes to getting anything done with regards to the security of work of the independant against the WP.
kwatt » Fri Sep 09, 2011 10:59 pm wrote:
The rest of, who aren’t really worth the bother apparently unless we stump up and jump through the hoops to join DASA, can make up their own minds as many of them have probably read a fair bit, if not all this debacle.
K.This is another reason for thinking that DASA are only interested in the cash and the member numbers and not in the person or the trade… otherwise, DASA would be open to question from any interested party.
George
Re: 0800 Repair
It is also a way of using any sort of information just to push the complaints off the page, and, off other peoples pages.. because if you click ‘like’, that topic (good or bad) will then show on your wall for all the world to see (if you have your wall viewable), hence, that too will give them bad advertising.
Re: Zanussi DW20TCR
Thanks for that… don’t know why it didn’t show up the first time… Got it now. 🙂
George
Re: Repairs@ Is Dead
I got three last month … One for Bosch, one for Servis and one for Indesit.
That is the ones I know of… The ones that have said that they have come from UKW.
George
Re: 0800 Repair
I agree too… CRB doesn’t do anything other than say that the person has been checked… They may even have a record.. but it just means that the employer is aware of the risk from that person. The point I am trying to make is that if you say they are then they MUST be, otherwise don’t say it… else the gateway is left open for far more serious actions and consequenses for the consumer, the engineer, the WP, and the TA.
George
Re: 0800 Repair
we only interview about a third of applicants, and offer franchises to about a third of people we interview. In other words we reject over 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of applicants, and only take those who are: skilled in the sort of work we take on who are polite and well presented; who are friendly and understand the importance of customer service.
It would be silly if they employed applicants who are not skilled in the type of work they uptake. Nevertheless, friendliness does not make a good engineer. Proberbly some of the best engineers have been passed by.
George
Sent from my BlackBerry 9800 using TapatalkRe: 0800 Repair
mikeday0800 » Sat Sep 03, 2011 11:28 pm wrote:
I have posted and re-posted the crb issue you guys have IS I’m told be changed on the website. but if you wish to revisit it ok.Fine, you say it will be changed, you have been heared on that point… but the trouble is that you don’t beleive in the reason it should be changed…
- Only print what is actually true to the customer and display everything in plain, easy to understand, and simple to read terms..
[/*:m:3eli7eno] - Put nothing in the small print just because you know that the customer isn’t going to go look in there (unless it is stuff that wont concern the customers choices).
[/*:m:3eli7eno] - There is no need to state to the customer that agents are not CRB checked, but there is a need not to tell them that they are CRB checked unless every person who does any work that involves contact with a customer is actually CRB checked (all the way down the tear). [/*:m:3eli7eno]
mikeday0800 » Sat Sep 03, 2011 11:28 pm wrote:I’ve never done a complete strip down that took 3 hours and I would never allow a customer to leave me in a house alone crb or not.
Maybe that in itself is a problem as it reduces your capability of understanding what turmoil could be caused by untruths or misleading advertising.
If you are advertised as CRB checked and you are not, you should not attend the job, since whether anything goes wrong or not, the second that you are alone in the house with a customer who has chosen you from a website that says you are CRB checked you are deemed to have put the customer at risk.
Trends are changing back to the way they were in the 70’s, and the expectation of the customer is leaning more towards the scenario that you will carry on working whilst he/she nips out to the shops or the school.Thing is, many of us engineers have done so and still do so, and we are in the position of having to do so on a regular basis, so the points you are being relayed to you from our stance.
mikeday0800 » Sat Sep 03, 2011 11:28 pm wrote: And the customer would ring 0800 first and 0800 would deal it. The engineer would at my guess be suspended and a full investigation would take place. And I would think that the customer would call the police.
OK… So who is in the wrong there?
- The engineer for not being CRB checked[/*:m:3eli7eno]
- 0800 for stating that all repairmen are CRB checked[/*:m:3eli7eno]
- DASA for not ensuring that one of its members did not mislead the public[/*:m:3eli7eno]
- DASA for not ensuring that 0800 kept within the realms of the COP[/*:m:3eli7eno]
- Engineer for turning up to a job that he/she knows the customer thinks he/she is CRB checked but he/she knows he/she is not. [/*:m:3eli7eno]
Now again for instance sake let us say that nothing went wrong but the customer found out… Then again you have loads of emails that the Chairman would not want, but aside fom that:
- Breach of contract suit for 0800[/*:m:3eli7eno]
- Fraud charge for 0800[/*:m:3eli7eno]
- Fraud charge for engineer[/*:m:3eli7eno]
and i’m quite sure that DASA would not come out so clean either.
mikeday0800 » Sat Sep 03, 2011 11:28 pm wrote:If Joe bloggs started repairing appliances and spent 30k on marketing would this be a problem for the “trade”. Or would the trade embrace this guy.
I’m pretty sure that 0800 repairing appliances isn’t the problem that you perceive it to be… it is the underhanded tactics that are being used.. Tactics that are duping the public into employing the service of 0800 using floundering statements and statements that can’t be upheld. Notwithstanding this, all this is going on under the nose of a TA that purports to protect the public from dubious practices within the appliance repair trade, furthering the capability of this bringing the appliance repair trade into disrepute when taking into consideration public image.
But then again, something had to… Clive Bramhall is not trading anymore.George
Re: Indesit WIXL133 int door lock indicator /off
This is a common fault on this model when fitted with the Arcadia board.
Re: 0800 Repair
mikeday0800 Sat Sep 03, 2011 5:20 pm wrote:
Q. How do you know what customers want. Have you met all of them?
A. Engineers know what their customers want by the mere fact that the customer chose to ring them after reading the information set out in front of them on the website.
mikeday0800 Sat Sep 03, 2011 5:20 pm wrote:
Do you not find it unusual that you keep email dasa when you not a member. Let me ask you if you were the chairman wouldnt you find it annoying that a non dasa member keeps filling up your inbox with stuff that doesn’t have anything to do with said non member.Not really… I would ask you… If a customer ordered a job from 0800 and this job was then completed; let us for instance sake say that the job required a complete stripdown and the engineer was in the house for 3hrs.. now let us say that the client was a mother who was required to collect her children from school and decided that since the engineer was CRB checked (as pertaining to the website information) she she would leave the engineer to complete the job… returning home she finds the job finished and is quite happy. Engineer goes.. Later the woman finds something missing and accuses the engineer.. Now she phones DASA who says ‘who is this engineer’ we have not CRB checked him/her… Do you think that the DASA Chairman would prefer the emails that would follow this, from ASA, Police, Courts, etc. etc.
George
Re: 0800 Repair
mikeday0800 wrote:it makes me laugh now when reading back that your agenda is not for the best of the trade but what is best for you.
You are firing bullets into the dark and just hoping they will hit a target.. Without thinking about what you are saying, you have just made a comment so contradictory it makes me laugh… How can Washdoctor be not concerned about the trade, but then still be concerned about himself.
mikeday0800 wrote:Join up and try to change them within in a democratic way
Personally Washdoctor, if you were of a mind to join DASA, after the fiasco and the lack of thought for the misleading information given to the public they purport to protect, I would certainly think twice before doing so. And BTW.. was it a democratic choice to mislead the public then?
mikeday0800 wrote:Also. Why don’t you show the email from the chairman of dasa. What are you hiding there??
If you are so interested in the email, do as suggested, ask… but before you do… reverse the question… dont ask what has Washdoctor got to hide that is in the email, but ask the DASA Chairman what he has got to hide that your own Chairman wont reveal to yourselves.
George
Re: 0800 Repair
Yes .. I agree, and notwithstanding this, whilst the problem stands uncorrected and the dodgy advertising remains, DASA benefits from a huge amount of advertising from the 0800 repairs website.. So there is another reason for reluctancy to do anything about it.
George
Re: 0800 Repair
Look… All the cafuffle here is to do with advertising information that is incorrect or at best very misleadng. Is it not the case that the whole of this can be settled by removng the un-true or misleading information from the offending website.
As far as I can see, neither UKW or WTA have made any remarks about this farce that constitute an attack on DASA… although in my personal opinion the lack of action by an association such as DASA that did not jump on such rule-breaking actions enacted by one of their members warranted such.
I did remark earlier that:
Associations like WTA, Retra, DASA aore there not just for the engineer members of such, but also for the public and commercial sectors that they purport to protect… Adverisers use of such farcical information set out to the public should be brought the bear by the associations that they belong to and by the ATA.
by this remark I was stating my opinion that regardless of comradary or associative deminas, in other words, irrespective of the two similar intensioned groups/associations, the purpose of either is to protect the members and protect the consumer from a member that goes about their business in a manner that does not befit the image that is purported by their group. Any intention to deviate from the rules accorded to the member by their group should be punished in a manner befitting the offense.
The remit of WTA, DASA, RETRA and any other associataion is that the members must act in accordance with the policies of the group.
Embarrassing a group/association by acting in a manner unbefitting toward the consumer/client should be dealt with by the ruling council for that association, whether it be WTA, RETRA, DASA, or any other group, in a manner that they see fit. Aside from this, either group should participate in the chastising of another that does not chastise the member that breaks the rules…. otherwise, the associatin is there for what purpose?As far as I am concerned, Washdoctor is concerned that certain claims that are made by 0800 on their website are incorrect or in the way they are written misleading. I have looked at some of the remarks on the website and I must agree with his findings. I feel that the amount of misleading information on the said website, notwithstanding the level of untruthfulness is deplorable.
In my view, after reading some of the content of the website in question, and the content therin, I have come to the conclusion that the content has been written with an intention to mislead. The ASA may well have a valid interest in the content of this site.
My simplistic view would advise that it is a simple task to remove all the false claims and misleading claims from the said website in order that the client may recieve a clear and correct statement of facts as to what they may expect from the 0800 website and the work ordered thereof.
- Only print what is actually true to the customer and display everything in plain, easy to understand, and simple to read terms..
