Forum Replies Created
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Re: Zanussi FLE 1015W
Hi Jim
My thoughts would be either faulty door interlock (but strange why it locks on initially :?) , pump or motor and damaging the module at point of failure :cry:.
Having found the fault a visual inspection of module normally reveals all and I send it off to QER for repair to bring repair in at an economical and acceptable price to the customer. It’s a wee bit tricky to remove module but like most of these things once you’ve done one it’s a doddle the next time :D.
HTH
Bryan
Re: JMB Oven
Hi Barrie
BE450920146 described as knob,oven (black/silver) from SEME @£2:77+vat 😀
Bryan
Re: Monthly Insurance
kwatt wrote:
One thing I did mean to say, that is missed here and don’t misunderstand me, I’m not having a pop at anyone especially you Bryan as all you did was ask the question, I’m only explaining the thinking, is that this is three appliances, not one that we’re talking about. So your figures may be warped slightly there as wellI’m aware that we’re speaking 3 appliances and hope you realise that I’m not having a pop either but simply trying to discuss things in an open and friendly manner , giving you my point of view.
I can honestly say that in 15 years of self employment I’ve never been asked by a customer if I could supply them with some kind of insurance to cover their appliances. I feel that in order to promote this I would have to be a bit pushy and forward , like an insurance salesman if you like , and I suppose I run the risk of loosing some customers for coming across like a bit of a tosser (to coin a phrase :)).
Sure it’d be great if UKW could target the 2 million chargeable customers that were lost to BG but given time I’m sure most of them will appear back in the open private chargeable market anyway.
Bryan
Re: Monthly Insurance
Ok Ken , take your point but I still think this deal is stacked way in favour of the middle man (as usual). 9{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} to 91{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} split in favour of the insurance co. with a few £55 repairs thrown at us during the time.
I know you’ll disagree but I think this is a classic case of us selling ourselves too cheaply as you often point out 😕
Anyway , good luck
Bryan
Re: Monthly Insurance
Sorry but I’m going to get this off my chest because it astonishes me how the middle man is always allowed to make easy money :x.
If my customers are interested in this kind of scheme they can pay £10:99 per month to me direct and I’ll look after their appliances without the need for a middleman (insurace company) getting a large slice of my cake.
100 customers paying £10:99 per month direct , now that really is adding value to my business. Less some expenses of course , let’s allow a 10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} breakdown rate , so that would be 30 repairs per year or 2.5 per month.
Allow £40 per job for parts at trade price (labour is free of course :)) and that makes £100 per month expenses.100 customers = £1099 gross less £100 expenses = £999 net profit per month , nice earner I’d say :D.
Yeah , cloud cuckoo land I know but it is exactly the same deal for the customer at the end of the day or am I missing something?
Bryan
Re: Monthly Insurance
Think I’ll try to keep my customers as private chargeable work because an insured customer seems to have a totally different attitude (unreasonable,demanding,foul mouthed,bad tempered etc.) toward the engineer.
Bryan
Re: Customers Attitudes
What about the bit about having to guarantee the entire appliance even if the recall was nothing to do with the original repair because that’s what I find hard to believe. Surely that can’t be right , you replace a fan oven element and have to stand good for the warranty on the rest of the appliance , nah no way 😕
Sorry to be going way off topic.
Bryan
Re: Customers Attitudes
kwatt wrote:
One customer that I ended up telling the truth to actually complained to the manufacturer in question as she thought it was a disgrace that we were only paid once and had to offer a warranty on the entire machine, even if a recall was nothing to do with us.You’re kidding , is that really the way it works ❓
Which manufacturer expects that if you don’t mind me asking , oh and how do they get anyone to agree to a deal like that 😕
BryanRe: wma64
Have a read through this thread from 2 years ago would you believe (only seems like yesterday :)) espescially pages 2,3 and 4.
Bryan
Re: Bosch WAE24162UK trying find my serial number?
Receive the benefit of an extra 12 months guarantee absolutely FREE
Your appliance automatically comes with a 12 month full manufacturer’s guarantee which covers all labour, materials or carriage costs (subject to terms and conditions), however, if you register your Bosch appliance, you’ll receive the second year’s manufacturers guarantee absolutely FREE.The above is from Bosch website 😕
Probably safer to register , pity about the junk mail you’ll probably get :rolls:.Bryan
Re: indesit wia 101uk
Pretty sure it’s complete door assy. only , C00096860 😥
Saves time stripping it down though :).
Bryan
Re: Ariston TC720WH double oven.
Hi Steve
Is the cooling fan motor running? I’ve had to replace a couple of these on this model , they’re like fan motors you get in computers (which seems a bit unusual) situated in the middle of the back panel.
HTH
Bryan
Re: smeg electric oven model do8css-5
Hi Ally , I find this a useful site when searching for Smeg spares.
Both parts numbers you need are listed for DO8CSS but only the grill element for DO8CSS-5. Probably worth taking a chance on it being the same fan element though.Bryan
