Forum Replies Created
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Posts
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Re: User Instruction Booklet
Sorry Jim,
I’m pretty sure that it isn’t i’m affraid but if you just instruct customers to go through the cancel programe function they should then be able to reset their machine to spin after having adjusted the load.
In all fairness, the problem didn’t start to show itself till after the new ISE user instructions were printed. but we can include it on the next print run.
Cheers
Sean
Re: Training Issues
Perhaps we should contact George and Rob and send them along. Apparently this crowd can do the whole thing in thirty minutes while your eating your lunch. We could’nt get rid of guys after two hour sessions with all the questions they kept firing. Ken any chance you can book me into a session this I simply gotta see LOL.
Sean
Re: Something to Do
Just a thought but could we at the very least inform the customer that he has been removed from our list as a direct result of refusing to abide by the decision of the UKW A.C. in this matter. With the addition, that she can use this fact in persuance of any claim she may make against Tony Cliffton in her local county court. That way she can show that she has been reasonable in seeking independent mediation before entering into litigation.
Sean
Re: Something to Do
It is my personal opinion that if this guy does not refund this customer then we should consider doing it, as UKW.
Thankfully we have had very few problems to deal with in all honesty. This could be done low key and with the qualifying statement of ‘Without Predudice’. We should also inform the customer in question that this particular member has been removed from the list’s due to the fact that he has not met the terms and conditions as laid down by our members charter that he was required to adhere too.
I also believe that we should consider all such future eventualities being covered by an insurance backed scheme to which all Repairs @ members contribute a small levy comensurate with the volume of calls they recieve.
I am sure that this could be done for a very small sum and would give customers a double layer of protection that few other services could offer.
Thoughts gentlemen. Oh ! and John too
Re: Something to Do
Just for a little clarity on this one. Ken always deals with complaints in the first instance. Its a safe bet that things are well past the nicely, nicely point by the time it gets reported in the A.C.
This along with the customers report of his service and appearance plus the fact that on my travels for both ISE and UKW I have had several independent warnings from fellow members that this individuals level of service leaves a lot to be desired.
So please dont think I’m shooting from the hip on this one. It was only a matter of time I’m affraid. The complaint was already a week old before it got reported here with no explanation offered thus far.
Sean
Re: Something to Do
He has to make restitution or be removed from the site as far as I’m concerned.
We set rules of practice to cover such eventualities, if he does not respond to either ourselves or the customer then I feel he should be removed from the list permenantly.Sean
Re: Titan shite
Before we saw the machine there was the posibility if you remember that we were going to consider adding it to the ISE range.
When we actually saw the thing we decided not to go with it and you said not to bother doing a repair guide as in all our opinions it wasn’t worth it for the number that they would be likely or indeed lucky to sell.
If you want an in depth apraisal i’ll give it you for free :-
The machine is an absolute bag of sh1te that is a nightmare to work on and far too heavy for the average engineer to even drag out from under a worktop with out serious risk of growing a third bollock. So any training video would have to be ‘X’ rated.
Sean
Re: Warranty Direct
Looks like a pay and claim back deal, with more exclusions than you can shake a stick at. The real kicker though, is that there is a £25 excess charge on each and every claim according to thier T&C’s.
Sean
Re: 50° Wash ?
As they say in marketing speak 40 is the new 50 😯 You will see by the adverts on the telly the big push is for lower temp washing it’s only a matter of time before 30 will be sold as the new 40, in fact its already happening.
Re: 50° Wash ?
Hi Jim,
Sorry been more than a little distracted today. Yes 40 degree wash should do the trick and use pre wash if heavily soiled.
Sean
Re: Detergent Training
The warmth of the welcome and the participation of those that attended made it an absolute pleasure. I’m just pleased you found the information useful.
As for my so called mates, Its nice to see that UKW has at least one gentleman member in the form of Jackal.
I’ll get you buggers back at the next meeting. 😉
Sean
Re: Rip off time
http://www.ukwhitegoods.co.uk/modules.p … highlight=
Nothing new they’ve had this policy all along
Sean
Re: Zanussi ZWD1680W leak
Hi Bumper,
As your machine is only 10 months old, it’s not your problem, it’s Zanussi’s.
As long as you’ve double checked that the problem is not external to the appliance, then you’ve done your bit. There could be a mulitude of reasons for the leak, so let the Serviceforce technician sort the problem out for you. 😉Sean
