Forum Replies Created
-
Posts
-
Re: ISE Appliances
You pair obviously know Ian & Adam a hell of a lot better than Dave and I.
It’s just that I tend to see them blowin hot then cold then hot again.
I just want to make sure that now we’re scoring for them that we start to see some of the stuff we ” horse traded ” for, start to materialise.I might not be as well focused as you pair but I seem to remember that we took a much reduced fee for including dish into the training in exchange for some goodies like.
a) A new front end for the site and shop, Testing the ISE machine plus some help in promoting it. etc.
We just answered yet another requirement for them with thier latest project and aquired for them an unlimited supply of genuine, crash tested machines.
How much good will do we need to show before we start seeing a few results ourselves. They are quick enough to tell us when we’re not performing.
You have to realise that as an Indie the ‘Jam Tomorrow’ story is all played out with me. I tend to be more of ‘a Bird in the Hand Man’ these days.
I know we were on the back foot up till the new year (Partly our fault, mainly thiers) but now as the numbers are changing, so should our stance.
I’m not moanin’ just thinkin out loud, is all.
Sean
Re: ISE Appliances
All of the things we need will depend on renewing the P & G contract. Until we know for sure we will all have to try and be all things to all people.
We have that many balls in the air at the moment we dont know wether to have a shit, shave or haircut first. We really dont need anymore distractions.
What we need is a clear list of priorities and they should be 1) Secure the P&G contract 2) Launch ISE. 3) continue to develope Spares@.
I’m sorry but I consider anything else at the moment as window dressing and distraction.
If we do secure another year with P&G then we need to be more frugal with the funds as I dont think there will be a third year.
We really need to be financially self sufficient by at least this time next year. So what goes on which time sheet for the moment is a little accademic until we get the answer to no. 1. As it’s no use setting someone on this week to admin ISE only to let them go the week after.
Without a solid income stream we will be of little use to anyone no matter how well intentioned we are.
Sean
Re: Getting old
eastlmark wrote:Mark Radcliffe has been producing the excellent comedy radio show “Count Arthur Strong” on Radio 4.
As someone else pointed out, Lard is on the excellent 6 music and if anyone doesnt wake up with Phil Jupitus in the morning then you are really missing out!I was begining to think I was the only one on the planet who had heard of this show. It’s absolutely brill. It should be Count Arthur Strong for Prime Minister. Lets face it he couldn’t cock it up any more than the guy who’s doin the job now.
Del
Re: ServiceNet UK
I would have little faith in a company that has just gone belly up and not informed it’s service providers as to what was going on.
The one thing that you can do. Is to directly contact the work originator (insurance co ) and provided that the job is quite recent and they have not paid Service- net for the completed job you should, in all fairness be able to claim directly from them. Once you have explained the situation
and if they are the least bit reputable that is.For outstanding jobs from Cornhill try CLAIMS DEPT. 08706002500
For outstanding jobs from Littlewoods try 08702635000 and ask for either
mrs Montgomery or Debbie Watson in the insurance section.If they refuse then you know what to do next time when the work comes back to you via a new work provider 😉
Del
Re: Crazy
We have to be careful not to tar everyone with the same brush G.B.
There are some crackin’ manufacturers engineers out there, just the same as there’s still one or two on our side of the fence, that we could all do without. 😉Del
Re: Bosch v ISE
Bryan, we are bringing the machine to Scotland for the next week or two and we are doin’ a bit of a UKW/ISE roadshow.
Why not pop along to one of the meetings near you. I’ll be there and as Ise are paying for the diesel it’s only fair that you pay for the beer 😆
The venues will be posted on the front page shortly 😉
Sean
Re: Bosch v ISE
Where we can compete strongley is that the customer allready knows us because we have been looking after their appliances for years and know the quality of our service, that we respond more quickly to them than manufacturers own service, and that includes bosch.
Remember we will be supplying our agents with a free comprehenive van stock of spares with the first appliance sold. so if they have a problem you can complete that call first time, within two days of their call.
So tell me Bryan can Bosch gurantee that ? NO !. and how do I know that ? I’ll tell you why ! because I am a Bosch service agent and I cannot afford to stock every spare for every appliance they sell to carry on my van.
With ISE you dont have to ! as the initial stock comes free. so no more double calls to complete a repair.
That makes you happy because it’s a first time hit and the customer is happy because she’s up and runnin’ again in no time.
Sorry Bryan ! but you seem to be missin’ the whole point here. A machine, is a machine, is a machine, it doesnt matter who makes the soddin thing they are all much of a muchness and dont make the mistake of thinking that all all bosch machines are made in Germany cos their not.
The whole point is the quality in speed of service, trust and customer back up that we as indies can and do provide, that is the real value of this deal and is exactly the message that we need to convey to our customers.
For years as indies we have all under valued ourselves and our abilities
for the first time you have a brand that you can sell that allows you to hang on to the service work on the appliance supplied, for the first time Bryan you will be given all the technical back up you require, you will be given a decent rate to repair the appliance within it’s gaurantee period.
for the first time you have the advantage of retaining your sales customers for five years with the chance of providing them with more products.Why not give yourself a chance to explore the potential & possibilities instead of looking gift horses in the mouth.
In passing I would just like to stress that no offence is intended in my remarks but I think you should be able to guage my passion and belief in the success of this project.
Regards Sean
Re: what to sell ?
Are you a Siemens service agent ? because if your not, then why hand your customer away for the next five years. Why not sell them a good appliance that you have the servicing work on, for the next five years. Surely that makes more sense.
Check out the front page 😉
Del
Re: Domestic & General
The ISE work stays with the ISE authorised service agent who sold the appliance. As the appliance comes with 5 year free parts and one years free labour.
After the first year the customer continues to recive an additional 4 year free parts but only if they use the Authorised ISE service agent who then charges their normal out of waranty service charge and claims the free parts from ISE.If we offer extended warranties for an additional 4 years labour through D&G you can bet your life that it will only be carried out by our own authorised ISE service agents. If the appliance for some strange reason has to be exchanged. Then it would be exchanged for another ISE appliance and the same conditions would apply.
You have to remember that this appliance will not be available to the sheds as they would want huge discounts and that will not happen.
The whole point behind this project is that it is exclusive to the indies.HTH
Sean
Re: British Gas Homecare
Hi Dave,
Welcome to the site, and can I just say for the record that all are welcome here on UKW and that includes all engineers BG, Manufacturers, and most especially the independents who created this site in the first place.
We all come at the job from different a perspective so our loyalties will no doubt be as diverse as our viewpoints. what we do ask people to appreciate is that this site was set up by small independent service companies because some of the larger corporate bodies i.e. manufacturers, and the like were restricting the free flow of information to the trade and where they were supplying information they wanted to charge us through the nose for it.
BG is a huge corporate entity and due to their size are able to throw money at any problem they have. The rest of us who want to try and retain our independence have to try and compete and help one another in an ever increasingly tough market place and when some of your compatriates who have decided to go and work for BG come on the site and start gloating it is quite understandable that some site members take offence.
Especially when it would be a very cold day in hell before BG or any other corporate body would create or provide a website like this for everyone to use freely.
As i’ve already said, welcome to the site use it, enjoy it, contribute toit, through the forums when you can, but please spare a thought for all that use it.
Best Regards
Del
Re: Samsung SRL36 breaking wind?
Hi Bob
It’s not a good idea to run any frost free fridge freezers at their coolest setting constantly because there is a tendency for their evaporators to clogg up with ice, restricing the air flow through it.
If you can think of the evaporator (which is hidden in the back of your appliance) as a little bit like the radiator of a car but only working in reverse, in so much that it throws off cool air instead of warm.
If you were to restrict the air flow to the radiator in your car it would not work efficiently.
If you constantly run your fridge freezer at its maximum setting, then the evaporator gets very heavily frosted which consequently reduces the air flow through it, there by reducing it’s ability to deliver enough chilled air
throughout your appliance.The very best advice I could give you is to totally defrost your appliance as soon as you run down your food stocks stored in it. To do this properly will require the appliance to be switched off at the wall for at least 24 hrs with the doors left slightly open. Then set the appliance to a moderate setting and then turn the power back on.
Only use maximum setting or fast freeze very sparingly i.e. for a few hours at a time prior to restocking it or if the doors have been left open for exteded periods. It may also be worth checking if the door seals are making full and complete contact with the cabinet.
The sounds you are hearing could be the defrost elements trying to defrost a very heavily frosted evaporator which could be another indication.
HTH
Del
Re: Domestic & General
What you have to understand Ian is that D&G need the permission of the manufacturer/retailer to put their literature for their extended waranties inside the machines.
To get this permission it means that they are contractually obliged to use the manufacturers concerned to replace any BER appliances, plus use the same manufacturers own service where ever practically possible. Even though they are fully aware from their own data records that independent service providers like you and me give a far better level of service.
Most of the major retailers then also insist on being second tier where there is any leeway, as they would insist that they get second bite at the cherry for either replacement of the appliance or service if, they provde it that is.
The manufacturers and major retailers have this power as they dictate what goes inside ther machine at point of sale.
Even though the independent side of the trade give consistantly beter levels of service we will always be at the bottom of the food chain unless we can supply the public with our own quality products and start to dictate terms ourselves.
This is precisely what ISE Appliances are all about and what we are trying to achive via the new machine coming out shortly.To give first bite of that cherry to the best and most efficient service providers in the land , namley the ‘Independents’.
Thats why they even named the machine ‘ISE’
(IDEPENDENT SERVICE ENGINEERING)How much determination and faith can any firm show, other than to name their product after the best in the land.
Sean
