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Re: UKW CHARTER (amendments)
Part 4 Amended draft (ii)
Service calls
1. An appliance must be reasonably accessible to the engineer for repair, if it is not and there is any danger to the homeowner or the homeowner’s property the customer is to be advised and a mutual decision taken on how to proceed2. All Members should adhere to current Health & Safety requirements as stipulated in law.
3. A best attempt is made to rectify the customer’s appliance should be made on the first visit negating the need for a further service call (in conjunction with 4.)
4. Always leave the customer’s appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer
5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use
6. Wherever possible the appliance will be replaced back into situ as was or the customer fully appraised of the reason/s that this is not possible
7. Any used parts and packaging will be left tidy for inspection and correct disposal by the customer, in line with current legislation
Councilors please state either your agreement or any objections to this draftRe: UKW CHARTER (amendments)
As John say’s we need to peg it down as regards waste, I cant see the troops carrying round little pamphlets explaining the finer points of our charter.
The fact is that most people cant be arsed to read an instruction manual let alone a complete charter.
The other sticking point of full and complete saftey checks is one that we can return to at a later date once we have had chance to allow time for our technical trainers to get round the membership and actually find out how many guy’s have proper meggers and earth loop impeadence meters
and even more importantly, know how to use them and what they are actually testing.Just like you John I would eventually like to see full compliance but we have to be realistic as we are still building the membership, so we have to set achievable targets for now.
It is far better to help raise standards by encouragement and with the help our trainers out their in the field, making sure that they all have the skills to help them raise their game to standards that are only presently practiced by the few.
We could however let it be known that it is the A.C.’s intention to seek higher standards.
Sean
Re: 1970???
iadom wrote:Time is 20.38 PM Wed 10/08/05
Last post in Washing machine/Dryer section is dated as 01/01/1970.
❓ ❓ ❓
Wish I had done a screen dump, now reverted back to normal.
Must have been from Dr. Who 😯Del
Re: UKW CHARTER (amendments)
Part 4 Amended draft
Service calls
1. An appliance must be reasonably accessible to the engineer for repair, if it is not and there is any danger to the homeowner or the homeowner’s property the customer is to be advised and a mutual decision taken on how to proceed2. All Members should adhere to current Health & Safety requirements as stipulated in law.
3. A best attempt is made to rectify the customer’s appliance should be made on the first visit negating the need for a further service call (in conjunction with 4.)
4. Always leave the customer’s appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer
5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use
6. The appliance will be replaced back into situ as was or the customer fully appraised of the reason/s that this is not possible
7. Any used parts and packaging will be left tidy for inspection and correct disposal by the customer, in line with current legislation
Councilors please state either your agreement or any objections to this draftRe: UKW CHARTER (amendments)
johnmac11 wrote:
7. Any refuse tidied up for disposal in accordance with legislationThis line may give customers the wrong impression that it is the service engineers duty to dispose of what may be classed as being hazardous waste and that we have a legal duty to do so
Should say “Any used parts and packaging will be left for inspection and disposal by the customer”Del wrote
I agreeKen wrote
If we say it’s in line with legislation then we are not in conflict as we divert to a higher power, it’s basic negotiation skills deflecting the onus, reason and blame to a higher authority with which the customer must converse to gain an answer. Again, this was worded in this way very carefully and deliberately.
Sean Say’sI really feel that this is one point that admin should conceed to the A.C.
all of the work providers and manufacturers actually back us up on this one.
and hse can at any time add to their list of hazardous waste and it needs clearly stating that the customers have their own responsibilities.
their old parts are their responsibility. as is the pakaging that their replacement part came in.It should be simply stated that :-
“Any used parts and packaging will be left tidy for inspection and correct disposal by the customer, in line with current legislation”
Re: UKW CHARTER (amendments)
Amended draft part 3
When dealing with calls the member should adhere to the following points:
1. Contact the customer as soon as possible, when the call has been received via fax/email, generally within 1 working day.
2. If your contact attempt, is met by the customers own answering machine. Then leave a message advising of your call.
3. Offer a call (where geographically possible) within two working days (48 hours) or a timed (AM/PM or other by arrangement) per the customer’s requirements or by mutual agreement.
4. If for any reason the call cannot be made as scheduled the customer is updated at the earliest possible opportunity and an alternative given.
5. If contact by phone or email is not possible, then a postal system should be used after 3 attempted contacts over two working days.
Councilors please state either your agreement or any objections to this draftRe: Site progress – the real story!
Irespective of what ever UKW comes up with and just to make it even more interestin my own company Deltec would be willing to donate a 1200 spin Bosch washer with 2 year parts and labour to any contestant that came within 500 hits of the actual answer.
The only thing I would ask is that the nearest UKW member to the winner
would be willing to install it properly.Anyone else want to chip in owt
Sean
Re: Stenographer
This very point is one i had a battle royal with the dasa mob.
they were adamant that they thought it was unesseccary to have verbatum minutes taken.
it was my belief that they did’nt want people to know, just how much they dicussed and how little those tasked to do things actually did in response to those tasks.My other main gripe was that the minutes produced, sometimes months after the meetings, bore little resemblence to the actual meeting itself.
I even suggested that the meetings should be recorded to make it easier for those producing the minutes after. This was again flatley refused.
So if we do all of them it will again show that
A) WE COMPLETE TASKS
B) WE STAND READY TO DEFEND OUR PUBLISHED MINUTES AND OUR MUTUALLY AGREED PROPOSALS AND DECISIONS.
C) BY RECORDING OUR MEETINGS WE SHOW THE HISTORY OF WHERE WE HAVE COME FROM AND THE PATHWAYS WE HAVE CHOSEN TO ACHIEVE OUR GOALS
I know i’m preachin to the converted but it is good to state what we do, and why we do it, and the way we do it.
If only to show others that the way to success in any organisation is the practice of openess, inclusion, dogged determination, and inspired imagination.
S
P.S. By christ it looks as though i’ve just written my resignation adress.
Re: Site progress – the real story!
Should we run a small competition for people to guess the correct number of hits the UKW site gets before 12 o’clock midnight Christmas Eve 2005.
cut off date for entries December 1st. 2005We could perhaps open it up to the public, it doesnt have to be a humungous prize as it’s just for fun 😉
Just an idea
Sean
Re: UKW CHARTER (amendments)
We have to remember that although some of us are DASA members and therefore have had to agree to DASA’s terms and conditions. UKW members are not, and do not.
I take the point that we have to some times blurr the edges a little to get as many bod’s onboard as posible.
We have to remember that dasa followed the amdea code only to find that amdea dropped it and then dasa failed to spot it and just left their’s as is.
Sean
Re: UKW CHARTER (amendments)
johnmac11 wrote:Hi Guys,
Bored this morning so I thought I would have a look at 4 and 5. Some of the points highlighted in blue below are from a previous edit that I think Sean did. If we can get a consensus on sections 4 and 5 I will type up a final draft for all to see so we can get this in the bag.
John
my views will be posted in red
sean
Part 4
Service calls
1. An appliance must be reasonably accessible to the engineer for repair, if it is not and there is any danger to the homeowner or the homeowner’s property the customer is to be advised and a mutual decision taken on how to proceed2. All Members should adhere to current Health & Safety requirements as stipulated in law.
3. A best attempt is made to rectify the customer’s appliance should be made on the first visit negating the need for a further service call (in conjunction with 4.)
What does in conjunction with 4 relate to?
I’m sure that it means, as long as it complys with rule 4 i.e. we have all at some stage or other affected tempory repairs to keep an appliance going till we return with a spare.
4. Always leave the customer’s appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer
Even under stricter corgi regulations no engineer has the automatic right to disconnect an appliance even if it is found to be I.D. ( Immediately dangerous) the course of action is to inform the responsible person and get permission to disconnect the appliance. If this is not forth coming you are then required to inform Transco/H.S.E. immediately. Therefore we should follow a similar course of action
I agree we should state that we will advise the customer and seek permission to disconnect the appliance and document same
5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use
Should this not say “After repairs the engineer should carry out safety and function checks on all appliances”
same thing really
6. The appliance will be replaced back into situ as was or the customer fully appraised of the reason/s that this is not possible
7. Any refuse tidied up for disposal in accordance with legislation
This line may give customers the wrong impression that it is the service engineers duty to dispose of what may be classed as being hazardous waste and that we have a legal duty to do so
Should say “Any used parts and packaging will be left for inspection and disposal by the customer”I agree
Part 5
Spare parts
1. All spares will be guaranteed for 12 months from date of purchase
Should say “all parts and labour”2. Spares will be ordered as soon as possible after a service visit, normally within 48 hours is acceptable
Should say “If spares need to be ordered etc”
3. Any information of delays with a spares order notified to the repairer will be relayed to the customer
Should say “Any information of delays with a spares order notified to the repairer will be relayed to the customer as soon as possible”
4. Customers will not be charged for spares that they did not identify and specifically request.
I think that the word ‘identify’ should be replaced with the word ‘authorise’ as most customers could not be expected to identify any spare
I agree
5. Customers will not be charged for missing or damaged spares
does this line need to be included?
I agree as it may give the impression that this is a common practice
6. Customer’s may be charged a handling charge of no more than 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of total for cancelled orders or returned goods (unused) and in a saleable condition where the supplier/manufacturer will accept returns
Re: Tariffs
I do Dave,
but I was thinking that as we are a year on and the site is about to have a major make over.
Plus the fact that I am under the impression that the P&G logo will appear on the new site giving it a much higer percieved qudos.
I was just wondering if the rates needed to be reviewed before I go selling (or possibly underselling) space.
Perhaps some views from our financial Guru might be in order here.
Sean
Re: Lint, fluff, whatever you want to call it
Sometimes people leave tissues in pockets and that can cause havoc for several washes afterwards.
Also it is important to make sure that the fabrics are sorted ie whites and colours and washed seperately on their correct respective temperatures and programes.
HTH
Del
Re: Carrot and Stick
We all know that UKW will be the only viable training delivery service to the national trade because we also know that not one single employer in this land will pay for a lad to go on a prolonged residential training course as it would be financially crippling, For anyone who tried it.
Unless of course they were youngsters on a modern appreticeship deal who could attract some funding.
We have the tool to deliver distance learning for the academic side via the site, Plus our trainers in the field
Ours will be the only modular system backed up by asessors and verifiers brought right to their soddin doorstep. Or within a couple of hours from them.
This makes the whole concept affordable to them for the very first time.
But it also means that we have to find the pathway for all to of us to be accredited asessors/verifiers to deliver this nationally.
This will work for us on so many levels as it could form the long term plan to develope the whole trade and enable it to be viewed as both qualified recognised which as we know is long over due.
This I’m sure will not be lost on P&G who could attain fantastic kudos if they are seen to be visable in helping to skill every qualified service technition in the land.
I’ll let you do the sums as you are the king when it comes to quantifying the cost and value of things. One thing I know for sure is that you wont under sell it.
Funny how that call I made to you on the mobile when leaving Grantam
about needing to be assessors suddenly has a new found sense of
urgencey 😉Del
