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Re: REMOVAL OF TOPIC
obviously the guy was a ” head the ball !” but you had more fact’s at your disposal and having now been made aware of them I totally agree with your decision. I’m not sure we’ve seen the last of him though, perhaps we should look out for him on the next reincarnation of the X-files. 😆
Regards as Ever Sean
Re: unequal pay
Ted,
Sometimes you can’t do anything else other than walk away, If they are prepaird to pay someone else nearly seven pound more per call, when you were only askin’ for an extra quid, it can only prove that your dealin with dros. Last year I was faced with a similar situation and It was you and the guy’s here in the war room that helped me out of the shit.
From what little bit’s I gleam from all the meetings we all attend is that the only little bit of security any of us can have is to try and stay as diversified as posible. A little bit here and a little bit there. I know it’s a pain in the arse running so many different systems but then at least you dont feel that anyone can hold you to ransome.
Just an opinion Sean
Re: Sean In The War Room
Gentlemen
It would appear that this hiden section of my beloved ukwhitegoods is nothing more than a den of iniquity.
filled with conspiritors, antagonist’s and foul mouthed trade terrorist’s, who’s singular ambition it would seem, is to deprive poor manufacturers and thier associated network’s of thier vice like grip on unequitable rates, poor terms and conditions, bullying tactic’s, obsceen spares pricing, and general tosspot attitude to anyone other than themselves.I am of course, mortified to think that such a section could possibly be allowed to exist. I can only say in my somewhat shocked and perplexed state is………………………………………………………
Thank Fu*k you let me in, to lend you a hand in giving the bastards some stick.Sean 😉
Re: The Second Meeting
kwatt wrote:But I’m not going to force anyone to speak up nor am I going to tell anyone who an account belongs to, if the user chooses to reveal themselves then that’s their call, not mine. But since we’ve already had one instance of a WP more than rattling the sabres and quoting some information posted on UKW I can fully understand and appreciate the need to remain anonymous in a way.
K.
Dear All
Please remember that this a private site with only a few forums open to the public, most of the “dirty washing” (if you’ll pardon the pun ) is done within the closed off trade forums. Yes, people actually have to ask to join !
That membership does not come with a cast iron guarantee that you will like every opinion or post that you read on it.
Of all the w.p.’s and manufacturers that we know of how many have invited any of us to join in and contribute to thier private web sites ? yes you’ve guessed it, not a single one. At least on whitegoods they are given access so they can not only see what the trade thinks of them but they also have the right to reply.On more than one occasion this site has saved me money! i’ll give you a few examples :-
1) We were all warned by this site when power network (pesn) were about to go tit’s up and as a result I was able to minimise my losses.
2) when Powerhose went I heard it first on the site and refusefd job’s that were still being passed to us
3) when Bernstien’s ran into trouble the rumblings were first reported AGAIN ON THIS SITE.
Let’s not beat ourselves over the head with a big stick just because we are not running our site the way w.p.’s or manufacturers would like us to.
It was a site created for the Independants by the Independant’s to try and
help us to communicate better with one another rather than be kept seperate and divided as we had been before it’s inception.And let’s face it, to who’s advantage was the situation before ukwhitegoods arrived on the sceene, when we were all played off against one another.
I can see that we are tempted to start minding our P’s & Q’s as we are starting to be accepted as a voice within the industry and halaluya all of a sudden people actually want to know what we think on certain topic’s.
instead of the usuall time honoured protocol of telling us what we should think or accept.
Just like any reasonable person I agree that it’s nice to be nice, but just because we’ve won a battle or two let’s not kid ourselves into thinking that the war is over. There are still some W.P.’s and manufacurers out there that still deserve a good slappin’ and if some members feel safer using thier site names then so be it.I just hope that the day will come when the need to do so will no longer be felt.
Regards as Ever Del
Re: UKW E-mail Chain Letter
Martin,
Excelent idea, as we all have a better idea of who are working in our own local areas than ken does, being based in Scotland. Though I would like to see some more views from all existing members. I think you have got the nub of the problem in that we should all be singing from the same hymn sheet, I can see that you also picked up on some of the points made by invited contributors at our recent meeting.
We can all be guilty of trying to keep a good thing to ourselves, but ultimately uk whitegoods will work best with input from all of the independant service trade not just a fair proportion of it.
My only one concern is that it should be pointed out to new prespective members that a set level of minimum standards is a pre requisit of membership re requirement for public liability etc.
I agree that the e-mail chain letter is a good idea as it was ken’s e-mail to me and the original members that got us involved with ukwhitegoods.I just feel that the draft for this initial contact may need a little more work. keep the idea’s rollin’ in. The main thing I like about Martin’s idea is that we all get involved with the promotion of ukwhitegoods instead of leaving it all up to ken and Dave all the time. Remember lads they have buisinesses too. 😉
Regards as Ever Del
Re: ADP 8224 Dishwasher
Hi Jo Hi Kris,
Sorry if the help seems a little slow at the moment it’s just that most of the trade members have been at a meeting this weekend.
As you will appreciate we have to be very careful not to get anyone hurt with any advice given out by the trade members of this site. This is because we cannot be sure of the technical ability of members of the public in the open forums.
From the symptoms you have given I would strongley suggest that you contact your nearest hygena specialist as I feel that the problems you have encountered can only be resolved by disassembling the appliance.
When any of the trade members begin or complete a repair they have to carry out test’s on the appliance for electrical saftey, which can only be achieved with expensive test equipment and someone trained in thier correct use. I do not mean to give any offence to either of you, but I do feel it would be far safer in this particular instance to call in an expert as you have already carried out all the standard checks from your appliance handbook.Regards Del
Re: Some Good News
k.
For the most part I agree with your sumation of the better networks out there. but there now seems to be a rush of certain manufacturers beating a track to thier door, because they have lost the faith of the agents who were originally working for them directly.
For some manufacturers it seems to be the same old story of abismal spares aquisition or technical back up on thier own products.
The reason we have to moan so much is the fact that, it tends to be the agents reputation that suffers most and not that of the manufacturers. This is because it’s the agents name on the van outside the house or on the jacket of the attending engineer.
If manufacturers want to sell thier products then they are surely honour bound to make sure that they have an adequate customer support base in place first.
It is a given, that the networks you have mentioned, are some of the better one’s in this trade. They too should be careful that thier reputation does not suffer as a result of being too keen to take on manufacturers with a poor track record of support.
There have been cases in the past of agents who have decided to part company with certain manufacturers only to be pressurised into continuing to have to work for the same manufacturer becase said manufacturer has been taken on by one of the networks you have mentioned. In some cases agents have had to part company with a reasonable network that they have been quite happy with up to that point. Rather than continue to suffer the headache they thought they had rid themselves of.The good news
MFI agents can see that this is an object lesson in how it should be done.
a)all info on CD both spares and tech info and even a section on common faults
b) reasonable rate for the job
c) small mark up on spares to help cover handling/stock cost’s
d) they pay on time
e) no problems with spares aquisition, they let you know if it is in or out of stock.Let me also say that there are some manufacturers out there who also give good support I wont bore you with the list, we all know who they are.
Suffice to say that the independant agent can only be as effective or efficient as the backing he recieves from the networks or manufacturers he provides service for.It is only a suggestion but Perhaps networks should request prespective clients to fill out the MFI check list before they take them on, rather than grabing for work irrespective of the problems that come with it. Why not make enquiries with your own network of agents before you strike the deal, not to ask thier permission of course, but rather to see what your getting into, or to see a way of improving the existing situation before hand.
Regards as ever Del
Penguin45 wrote:Sorry Del – no. 3 applies. Does one ask about knickers in a dishwasher?
Penguin.oops 😳 Thought it was a washer, but dont be surprised what you find in dishwashers we had one customer who used to broil chickens in her’s and Ted washes his dog in his lol 😮
Regards as ever Del
Re: Zan DWS949
DONT SHOOT ME PEGUIN, BUT I HAD ONE THE SAME LAST WEEK AND THE ANTIKINK WASTE HOSE WAS BLOCKED WITH WHAT LOOKED LIKE A PIECE OF TORN KNICKERS
REGARDS DEL
Re: GB DAR
Dear All
It would appear that we have rattled a cage with a nest inside, a nest of, well let’s just say not necessarally birds, who think that by puting a very sanitised version of GBdar modus operandi is likley to fool anyone but the most nieve or gulable amongst us.
To say that there is no connection between mr. moat of servis uk and two of the directors of gbdar, when they worked so very closely with one another for years at national homecare, as m.d, operations director & commercial manager.
I am given to understand that the third director never worked for national homecare but had a unique power to recieve post code after post code from servis uk. aided by mr bangiartithis quintette had the whole thing sewn up between them.
But alass thier greed seems to have worked against them as the prices of thier repairs are so high that appliances are actually being replaced rather than being repaired.
As we all know this is mainley due to the obsceen prices they have set on the spare parts. So much so that The Miele price list seems to pail into insignificance. Very supprising when you consider that these products are at opposite ends of the percieved quality spectrum of domestic appliances.They then add insult to injury by accussing the poor saps that work for them of being inefficient by not keeping a greater stock of these overpriced spares on thier vans, to effect a better first time hit rate.
The situation of spares pricing is so bad that it was far cheaper for an agent to buy a complete new appliance and canabalise it for spares.
But gbdar were one step ahead of you again lads, by introducing an audit trail for the spares so that if it did’nt appear on one of thier invoices to you, you would not get paid for it even though it was a genuine servis spare.So desperate are they to make sure they keep selling you spares, they actually altered the keying of the edge connectors on thier modules on a regular basis, even though the circuitry on the module is still the same, so if you were daft enough to stock up your van with modules your stuffed.
The poor dears at gbdar are now having to look else where for work as they have milked the poor servis cow to the point of aniemic dehydration. They now look to work thier particular form of magic on beko products, god help them.
I take my hat off to the lads that are doing thier work for £15.50 a call because if you dont kill the repair on the first visit, then that’s what you’re actually getting. On top of that you are having to underwrite any other repair on that machine for 90 day’s, half fee if the machine is exchanged, and whatever profit you do inadvertantly make is then being tied up in thier spares, on the back of your van.
As independants we have all had to work hard to get from where we started to where we are today. Some of us have spent years nurturing our businesses and ploughing what we make back in, to allow development and growth.
Bearing this in mind, does it not seem a little strange that gbdar comes from absolutley nowhere then undergoes a meteoric rise and captures a national network, practically overnight.
You say you have no direct contact with kevin moat. I say pigs might fly !If my reply seems less cordial than that of Rudi or ken (and incidentley may I appollogise to wrinkles who has tried to be a voice of concilliation) let me just advise gbdar that, yes you are welome and free, to voice you’re point of view here on the ukwhitegoods site. It’s just that if you do, then please don’t insult the intellegence of it’s members, I have too much respect for them.
Furthermore I am informed from a source within servis uk that you recieve £45.00 per completed call from servis u.k. would you like to take the oppurtunity to denigh this on the site. It’s just that £14 admin does seem a little excessive for faxing a job, especially when the mark up you make on your spares as the national distributor leaves nothing to be desired.
However I’m sure the £1 rise you recently gave your agents must have eased your concience grately.
You may not be aware that this site grows daily with new hit’s and members and although not in existance for one year yet, has had approaching half a million hits. Let’s hope that one day a journalist or better still an official of the office of fair trade with time on thier hands gets to read some of these post’s.
In conclusion may I just say that I feel your site name of spinner, or should it be spinner’s as there appears to be three of you, is very apt.
Is’nt spin somthing that the labour party have been accused of latley ?
or was it just a Freudian slip on your part.Regards as ever Del
P.S. Welcome to the site.
Re: Lucky Goldstar
This thread has been long overdue. The spares aquisition is abissmal and thier technical back up is a complete joke. Should you need any technical advice you are far better getting it from the guys on this site. If you are tempted to phone L.G. for technical help, then please consult the nearest three year old as the quality of the advice will be far better and you will have saved yourself the cost of a call.
Regards as ever Del
Re: Independant Service Domestic Appliance Limited (ISDAL)
Richard has earned himself a few more brownie points with his handling of Maytag work. I agree with Rudi we should all be as quick to praise as we are to criticize. It’s nice to see that some people dont have a dog in the manger attitude regarding the loss of a contract. 😀
Regards as ever Del
Re: Electrue/NESN
bonzaco wrote:Rudi – I was at the meeting too (actually sat next but one to you) and what I saw was a group of service companies trying to come to a compromise in the midst of two waring companies. We were forwarned that trouble was brewing and for some of us, we knew we had no way out of the flak. The damage has been done and we are put out to dry as usual. The chance that we had, was taken away from us the moment system 200 was switched off. We were stuffed by CDSL at that moment. Irrespective of its direction, had we been given the 90 days to serve out I suspect that most of us would have moved to CDSL anyway and bugger the silly threats. However, despite this, we the innocent join the legion of workless. Of course it isn’t the UKW’s fault we are here, but perhaps spare a thought for the 50 of the 65 that are now in dire trouble. And to those of you getting the work – remember ‘If you ride on the backs of tigers, watch out at feeding time’ Good luck to you all – Bonza
Bonz,
May I be the first to comiserate with you and all the other agents over the loss of this work. I fully realise & understand the position you find your self in as I was in a similar fix myself last year.
I do have to say though that you are a victim of spomeone else’s duplicity.
Would it not be fair to say that CDSL were the clients of NESN and was it not CDSL, that brought this work to the table.
When CDSL found that the 200 system was not working for them they created a better system called 600. which, everyone that actually used it agreed was far easier to use. Then as a result of this move NESN fell out with thier clients demanding that they return to the 200 system on pain of withholding data for billing to proceed.
This does not come across to me as a compromise. Blackmail would be a more suitable description.
NESN in thier infinate wisdom then decide to add insult to injury by enticeing thier members to use another spares supplier from abroard and cut thier client, namely CDSL out of the loop and approach DSG directly for the work.
I think that this is similar to a little boy pissing throuh your letter box and then promptly knocking on the door to enquire of you, as to how far up the hall it went.
Suffice to say that this relationship has now gone beyond the point of reconciliation, the client then envokes the 90 day pull out clause in thier contract. Mindfull of the problems this may cause to the agents who have actually been carrying out the work CDSL first offers the work direct to NESN members i.e. they are given first refusal. But if they undertake this work then NESN will reserve the right to sue them for breach of contract.
So just to recap, it is allright for NESN to use any means what so ever to retain workloads whilst at the same time threatening thier oun network members if they do likewise. A tad duplicitous to say the least, would’nt you say Bonz. It might be worth a look at the date that this thred first started, it was actually back in August last year by Rudi Wether we took the advice or not I think that ukwhitegoods should be thanked yet again for being there and ringing the warning bells. In future perhaps we should heed them a little more. In conclusion I would just like to say to one and all, never ask for whom the bell tolls IT TOLLS FOR THEE !Regards as ever Del
Re: “Cookers” – supplied by Bernstein Group PLC
Hi Phil,
I am given to understand that the Bernstien’s have been bought by a new company who say that it will be business as usuall so keep trying the tel. no. they will get themselves sorted soon.
Regards Del
