[jontymox]

Thanks Dave,

I suspect the fault lies either in the aqua-stop hose or board, and will return to do more tests.

Does anyone know how to conclusively test the aqua-stop, as it is sealed?

jonty

[jontymox]

Thanks kaibart,

Will return, and carry out further tests. (probably early next week)

Kind regards

jonty

[jontymox]

Thanks gents,

Visited yesterday, and all three dryers were as suggested.

Cleaned out pump/reservoir areas, and hopefully all good now.

Regards,

jonty

[jontymox]

Thanks again Dave,

Have sent you a pm.

jonty

[jontymox]

Re-visted the washer/dryer in question earlier in the week, and did some more tests.

Confirmed fault almost certainly a board fault, which customer agrees is too expensive to replace as she doesn’t like the appliance either!

Thanks for your help.

jonty

[jontymox]

p.s. when the machine doesn’t fill on wash cycles, and aborts after a minute or so, the wash light flashes, with one beep around five second intervals, if that is useful?

[jontymox]

Good morning all,

Thanks for your feedback.

I’ll need to return to carry out further tests, and wonder if anyone could provide the Diagnostic Test Mode info’?

jonty

[jontymox]

Hello again,

I’ve established that error E63 relates to the power module/circuit, which I suspect is the cause especially as a clicking noise appears to be coming from the board/relay in board, prior to beeping and displaying E63…

jonty

[jontymox]

Well, may have to refer this problem to Bosch.

I cannot even ascertain what error E63 relates to, despite searching online etc.

The Bosch website lists several dryer error codes, but not the above.

I contacted Bosch customer service earlier, who stated that “error E63 necessitates a Bosch engineer visit” and no other information is available for this fault…

Best wishes,

jonty

[jontymox]

Thanks ray.t,

Appears to be a suspect heat exchanger outlet valve, and wonder if it can be conclusively tested?

jonty

[jontymox]

Thanks Jem

[jontymox]

Thanks for your info’ Graham,

Yes, the judder/hesitation is more pronounced, and distinctly “judders” prior to rotating the drum.

Have ordered a new board, which hopefully is causing the fault.

Does anyone know how to/if the age of the machine can be ascertained by the model & serial numbers, as customer would like to know?

Regards,

jonty

[jontymox]

So, probably just an educated guess…

[jontymox]

I understand that, but there was no sign of water leakage from the dispenser.

[jontymox]

Sorry for the late reply… message appeared in my spam folder for some reason?

Yes, I confirmed that there is a leak, and nothing trapped.

Now awaiting Beko authorisation for a replacement washer, which customer is happy with.

Out of interest, I wonder , and remain mystified as to why the Beko Agent should order a soap dispenser part/s for such a leak without even visiting, when the small leak is clearly from the door/seal, which they Agent is aware of?? (water trickling down from bottom of door along outer frame when washing)

jonty

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