Forum Replies Created
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Re: Spares suppliers, your opinion!
kwatt wrote:Obviously to have any sway it needs more than six people to bother doing it. 🙄 😉
Don’t lose heart on this one Ken, after all it’s early days 🙂
We just need to keep the topic alive to alert more folks to read it and fill in the survey.
Here it is again 😉
http://survey.ukwhitegoods.co.uk/output/sparessup/
Please click on it and help us with the survey…Thanks!
Martin
Re: Hotpoint wm73 no fill
cornwell40 wrote:In fifteen years and hundreds, of Hotpoint calls I’ve never seen this one before 👿
Don’t think I have either Tony, was it a write off then or did you fit a new outer drum?
Martin
Re: Patten or Genuine Spare Parts ????
Brian,
Please may I ask a specific questions at this stage?
I know you have a direct link with the compilation of the “Partfinder” CD Rom …… But are you able to influence the inclusion of ‘Technical information’ (Fault Codes/Wiring Diagrams/Sequence Charts) onto that CD Rom?????
Martin
Re: Bosch Dishwasher
Joey,
Please take note my previous postings, that will indeed cure your problem too. If you are not accustomed to “DIY” then get a local engineer to fix it for you. (Check our “Directories” for local service!)
Your machine is not in any way, shape or form “rather old”…on the contrary, it’s got many years left to go 😉
Martin
kwatt wrote:No Martin, it’s an integrated one. 😉
Good Heavens! That ones not on Partfinder11 Disc either!!!……where’s Brian ❓
Sorry washerdoctor, can’t help you there 🙁
Martin
Re: Hotpoint DW61
The model number you quote can’t be correct I don’t think 😕 But even so it is likely the fault is difficult to diagnose at this stage?
If you set the machine on any programme, will it fill with water (after the initial 1 minute pump out that is)???
If yes to the first question and you stop the machine and reset it, will it drain out and stop?
Martin
Re: Bosch, excellence does not come as standard
paulmben wrote:So do you get what you pay for? a 2 year old £400 machine that needs a £216 repair. I dont think so. You can buy a good machine for less than this repair charge!!!
Paul,
I must say that I am intrigued by this case. I am an independant repairer of Bosch appliances and find their products extremely good, reliable and long lasting. Like Bosch commented, failure like this is “very rare”, but I am curious as to what exactly was the fault and what was replaced???
I wonder if you could enlighten us?
Regards
Martin
Re: Patten or Genuine Spare Parts ????
brian wrote:If a list of all of the manuals was available to the trade with a price of approx. £4.50 inc vat. Would they be of interest ?
Very much so indeed, go for it and put me down for selected ones at that price! 😉
brain wrote:As I understand most engineers now will base the price of the part on the job and not try to get list – is this true….??
No I very much doubt that! They would surely base the price of the part FROM list. If a genuine Plaset Hotpoint Pump comes out at £12.90 +VAT retail (e.g 1601972) and one can buy the pattern elsewhere (identical pattern Plaset Pump) for £6.55 trade, it is sold for £12.90 +VAT, I guarantee you that 😉
However fast turnover spares are fiercely competitive in any case and many national wholesalers do good deals on that type of genuine spare anyway. Our gripe is the price charged for Indesit Modules right now. 99{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of Indesit/Ariston machines around 2 years old with a blown Module and/ or Motor, its a no no, chuck it in the bin job. Those Modules and Motors are way over the top in price. 🙁 30 quid each retail and perhaps we could fix a few rather than dragging them to the tip. Its a scandal anyway that Merloni should retail such rubbish IMHO but thats not your lookout eh Brian?
Martin
Re: Patten or Genuine Spare Parts ????
brian wrote:Service Manuals are available for all of our appliances. Most are list less discount. The list is around £13.00. Would you buy these if they were cheaper ? If so, what price would you be prepared to pay ex. Vat ?
Brian,To be honest I did not realise Service Manuals were available throughout the range of Merloni products as you suggest 😕
So for example take the Ariston AWD1200UK? where do I find (on Partfinder) the Service Manual part number????
And why cannot it be incorporated within Partfinder (I realise it would cost more) citing what Electrolux have done with their very splendid ‘Distriparts CD Rom’ ful technical info, the lot on disc??? I trust you are aware of this CD publication and would welcome your comments as to why Merloni cannot do a similar one?Martin
Re: Hoover TV630 Tumble Dryer
Bill,
The ‘thermal trip’ has likely blown (caused by operators not allowing the machine to run the last 10 minutes of the cycle…Cool-Down period usually) It will therefore need a new Element Assembly that includes the Thermal trip replacing 🙁
Martin
Re: Ariston Margherita lbe 12 x Fault program selector knob
Nick,
Firstly try ‘resetting’ the machine (i.e Push and hold the on/off switch until the light flashes rapidly) Then set it on ‘drain only’ or ‘spin’ and let me know what happens!
Martin
Re: Patten or Genuine Spare Parts ????
Brian,
I endorse totally kwatt‘s sentiments here and further add that our combined comments are ratified throughout the independant repairers/traders in the UK.
The trade as you well know buys, sells and uses a great deal of pattern spares rather than the genuine. In many cases where the part is identical in every way but cheaper, it makes good financial sense to take that route. Merloni genuine spares are very reasonably priced, easy to obtain from many and varied sources, so I have no gripes there.
Technical information is what is desperately needed, bring back the old days when Hotpoint produced service manuals is what I want. Add it to the CD Rom BUT at a realistic price. Merloni is becoming a new ‘swear word’ in the trade, with so much sarcasm and critisism coming from all quarters. Due entirely I believe to lack of information and technical back-up. I will not and cannot recommend Merloni products to my customers any more. 5 or 6 years back I was singing their praises but no longer.
Sooner or later the whole thing is going to go ‘belly up’ at Peterborough, you need us, more than you realise at present. Do take note 😉
Martin
Re: Hotpoint BWM12, 1200 spin washing machine Module
washerdoctor wrote:I’ll try again, this time with the correct model number which is a BWM12.
I suspect you’ve got the number wrong again 😕 There’s a WM12 ???? that has a Timer/Module assy but I guess it’s not that. Don’t recognise a BWM though 😕
Martin
