Forum Replies Created
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Re: To Charge or not to charge – that is the question
we are all good engineers but are we good busines people… how often do WE get something for nothing? we should expect payment for our skills and we require payment so we can make a living…does anyone know how much it costs to attend a call? never mind the time element.. van costs( fuel, maintainence, insurance etc..) all other overheads, office, staff, etc….. something for nothing? i don’t think so.
richardRe: Language Class. How to speak customerish
27b..i’ll be upstairs if you need me
…i’m too scared to translate this!!! :rolls: 😳Re: What’s Reasonable I wonder ?
suggest you send them a bill which you feel would be fair reward for your time/efforts. this will put the customer in the picture and give you a bit of leverage if a) bosch visit and reapair you won’t get a call advising you of this, b) if bosch turn the job down you can return, sort w/d out and charge accordingly taking into account your bill for prevoius visits.
richardRe: HELP, a customer has done it again, i need a wiring diag
clive, take a photo with your phone or digital camera.you then have thr picture forever. 😉
richard
ps or print the one above.. 8)
rRe: HELP, a customer has done it again, i need a wiring diag
from a white knight…had same conditions after customer had changed the heater..runs with door open..i found he had put one of the wires from the t/stat onto the mains block instead of the second tag on the heater, extreme right, looking from the top at the rear, its the tag with a wire going to the timer..hope this helps.
richardRe: Whats the most annoying thing customers do?
the other reaction…working on a w/m…house was a tip…boy about 5 or 6 comes into kitchen, i said please go back to your mum, of he goes, 10 secs later mum storms in, says if he wants to watch its ok with her, well i said its not ok with me! she kicks off…i unplug, make machine safe. thankyou i’m off…machine not fixed, no dosh. but everyone alive. heard later from aquaintance of customer that i was rude, abrupt and left her without working w/m..never been back!!!
richardRe: Whats the most annoying thing customers do?
mal..you’re right about risk assesment and all of us do it all the time, we probably do the assesment really without really thinking about it!! however we cannot do a “numpty assessment”. :rolls:
richardRe: Whats the most annoying thing customers do?
today..apptmnt to see a candy c/d…reported fault…warning light flashing .check filters..got there, led into garage which was absolutely ramjam full of stuff and a single bulb in the distance. there it is she says and there it was..on its side, in bits, balanced on something, front off, tub out, bits everywhere.. she says..my husband is an engineer and he took it apart to save you time, he’s told me whats wrong but i’ve forgotten. his tools and test gear were still in/on the carcass..thanks i said, nothing i can do unless i take it back to workshop…no says she you’ll have to fix it here…i know what happens ..it’s away for weeks and i get charged the earth for it to be fixed… ok says me i’m off… 8) :waving:
Re: Anyone know anything about NVQ levels for our trade
bil, thanks for post…and congrats on the qualifications.. did the courses that you took have anything like a reference number or course number so i can scan our local college listings . thanks.
richardRe: Servis 1000 rpm Washing Machine – Filter won’t unscrew
if it won’t unscrew easily then there maybe an object in the filter stopping it being unscrewed. if you can get any movement when you unscrew then by twisting it back and forward you might just work the obstruction free.
richardRe: electrolux EW 1200 1 drum not spinning
see post of july 17th for removal of back half of cabinet,, be carefull if your inlet hoses are short, don’t stretch them!!! UNPLUG…before you start.
no special tool needed to re fit belt,
richardRe: electrolux EW 1200 1 drum not spinning
as above..unplug..take top off and you can see if the belt is off the drum pulley..however if it has been noisy and now the drum can’t be turned you may have more severe damage, drum bearings at worst, belt is off and is caught between the pulley and the drum which jams drum movement…top off is the the quick way to find out..UN PLUG FIRST.
richard
