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Re: Bosch Dishwasher keeps filling
And not forgetting to make sure the float is fitted the right way !
Re: Pattern Heaters: A cautionary tale 🙁
I have also thought that some of the elements are reluctant to remove especially some of the Hotpoints.
Re: phillips series 90 brushes?
Ar ! the good old permag motor I remember it well, when I was at Philips we had a removal tool for this job which I think I still have.
I will try and find it and post a picture for those interested.
Re: TESCO £99 WASHER
Yeah we spotted this the morning, having been in retail as well as this business the chain I used to work for and it was not white or brown goods, we always had a product that was known as a call bird or lost leader. Its merely a sales stunt to pull punters into the store where the evil salesman can sell them up the ladder or did I mean to say down the river .
I have myself reached the conclusion that these monopolies are almost sicking. Take Dixons, Currys Digital, PC World, The Link. They have a whole team of people who’s sole purpose is to run this monopoly with products that overlap even appear the same save for a minor detail which assists there buying power whilst at the same time alleviates them having to price match. How they get away with it amazes me and the staff are brainwashed into to preventing the consumers from getting the best value for money as well as doing thier upmost to errode and prevent consumers from obtaining there rights.
We had a Esso Petrol Station near us where we filled up, it then closed and re-opened as a Tesco Petrol / Grocery store. Tesco got a change of use on the site and at the same time REDUCED the number of pumps from around 12 to four ?
The result of this is that when you call to purchase fuel the forecourt is hogged by cars left at the pumps while the owners are in shopping, browsing, making coffee and microwaving quick snacks. When you finally do get fuel you have to wait in a queue with loads of these shoppers while the folks charge up Electricity and Gas Keys, Get points on loyality cards along with a myraid of other services Tesco push.
We no longer frequent this site and buy our fuel elsewhere, meanwhile the small shopkeepers who had viable business in this area are fighting a battle with this greedy company who can bulk buy and do what they like and open all hours. Once they have shut the small shops they will increase their prices to add to the obscence profits they already make.
When will the public ever learn that these monopolies are not interested us as customers only money and no service.
Re: Whirlpool Sios Assistance Please
That being the case then, what is your opionion of the whirlpool technical information which is supplied with this part ? and how do you perceive it based on other manufacturers similar offerings.
Ta
Re: Whirlpool Sios Assistance Please
Obvisouly you have fitted this mod previously, We got the part no which I posted above. The mod sheet that came with the part was of such poor quality that it made very little sense especially consdering the amount of wires that come bundled with it.
Even using Sios and the wiring chart for the model it made little sense as there is no wiring key for the components listed on the mod sheet.
We managed to complete the job by following the terminal numbers listed on the actual wires and that worked.
In all honesty if you or anyone else has done this particular job would you say that by purely using the enclosed mod sheet that the sheet enables one to do the job ? without assistance from elsewhere.
Re: Who should pay?
You could try sending the customer a 7 day letter ( Time Of Essence ) in which you provide them with a final opportunity to settle your invoice.
This often works and I would suggest sending them a letter which outlines your position and a invoice. Don’t get involved in the mechanics of the triangle of i.e You, the insurance co, the client,Just you and the client should be sited, make the letter as amenable as possible whilst sticking to the facts of the matter, that you were engaged by them to effect this repair and there are costs as a result which they are liable for.
If after receiving this letter and invoice the Time of Essence passes without a response then you have tried all that can be done and considered reasonable.
Thats when the County Court would be the tool to get what is yours of course assuming that the customer has the real means to pay in the first place.
A valuable lesson my solicitor passed to me was this, that over the years they have had various clients who amazing as it may seem procure the services of there legal practice and when its time to pay they do not ! ?
Who would in there right mind try to shyster a solictor ? they sue folks every day of the week. Despite this they also like anybody make informed decisions if having pursued a client for months on end and finally end up getting a county court judgement would at the end of this process get their dosh. I am reliably informed that there are occasions when they take the position that there would be no real possibilty of getting any money even after winning a claim, and they choose not to pursue the claim as it would divert there time and energy away from other work.
At the end of the day each has to make there own evaulution of if it is worth it. I have of course not even touched on the matter of principle but thats another matter altogether.
I hope that you get the right result from this whatever you decided to do but do come back and let us know 8)
Re: Who should pay?
Having been involved in a highly difficult Small Claims action in the county court in which I had to have advise from a barrister as well as a solicitor in court I would not be perturbed from pursuing your right to claim your costs, loss of earnings, Interest, as well as the costs involved in bringing such a action.
I would forget the Insurance Company, It was the customer who rang you and gave you instructions to complete this work. Having done so a contract was formed between the customer and yourself. At all times you acted in a honest manner with good faith. The fact that subsequntly you cannot obtain your money is between the two parties of this contract, i.e the customer and you.
Judges in these small claims courts are very adept at cutting through all the red tape and are quick to spot which one is the baddy and which one is the goody. The judge will see that you are a honest person doing a honest job and all he or she will be concnerned with was the basis of the contract.
I would say and you must understand that I am no Perry Mason! that the fact that this client had a job number from their insurers is inidential to the core of the claim. It was and is not your fault that this client was provide with flawed information from their insurers and that they issued a job number which they have now retracted, It is not your fault that this insurance company passed your details to this client, It is not your fault that they engaged your services.
I feel that you should sue the client, and it would be up to the client to sue the insurer.
The small claims court if it were to come to that is mostly an informal enviroment and you could easily bring this action yourself as well as defend it if required.
To clear you own mind go and get a fixed fee interview with a local solicitor who will examine the facts of this matter and advise you how to go about this.
With hindsight its always prudent to exmine the policy details on site and ensure that the policy is ( a ) In Term, (b) that the item you have been asigned to repair is specified in that policy, (c) that the job no or reference generated by the insurer pertains to that policy, ( d) that there are no exclusions such as maxmium repair amounts after which authorisation is required.
Good Luck, 8)
Re: Why hide your charges?
I dont think anyone hides their labour charges, just take a look at any number of businesses in the service sector not just ours and if you look at their websites, or adverstising I cannot ever recollect any of them listing service and labour charges ?
I always find that labour costs are best discussed directly with any prospective customers as to advertise these costs out of context may do your business more harm than good, this of course is just my personal view but why place obstacles in ones way when there are more than enough already ?
8)
Re: Unbeatable rates, no call out charge!
Gegsy you are so right, Look at this way, I need advise about a legal matter and I do not have the knowledge to enlighten me. My option is to ring a solicitor who will not even speak to me over the phone. The secretary can however make an appointment for me a week tuesday. I get there and wait an hour in the solicitors office after which I am ushered in to his office. The clock has started and after 45mins of mere disscussion I am handed a bill for £160.00 + vat !
What did I get ?
We are no different than the solicitor, Dentist, Vet so why I ask are guys running around hoping someone will hand them five or ten quid ?
My view is that you need to have terms of business in place which are both logically and financially thought out. Only then can you condition the customer and make a living in this business and thats hard enough without working for zero!
Re: Unbeatable rates, no call out charge!
What is the definition of a call out charge one may ask, this is a question I have answered a million times and every day without fail !
I look at this way, a call out charge is a payment that is applied for the task of arriving at a clients premises and knocking on their door only.
What good is that ? it helps niether the client or the company, you have completed the task of arriving at the customers door and still you have not performed any work or diagnosis on their appliance.
So a call call out charge is the watch word on many a customers tongue, a lot of companies do charge a call out charge which is a charge which is added to a further labour charge and then parts in addition to those charges.
Our company has two labour charges, one for when a customers declines a repair the other a full labour charge for when the repair proceeds.
This way we get paid for our time and the client receives a proper diagnosis. Once people understand that they will pay a labour charge and that there is NO call out charge for doing nothing they are happy with that basis. We have the No Call Out Charge brigade and Free Estimate crew in our neck of the woods and if they want to run around doing 10/12 calls a day for nothing thats up to them.
Personally I would just not expect a tradesman to give up his hours to attend a problem of mine and not pay for he’s expertise it would be unreasononable.
Everyone gets paid for going to work, just ask your customers that question ? If you were to mention to them what would you do if I asked you to go down to Tescos and get a shopping list of goods and fetch them round my house at a time to suit me and when you arrive having used their fuel, vehicle and time, You then tell them that you don;t want the goods now and that you have changed your mind and that you expect to pay nothing.
We have all found our own way of working this issue but I still hold the view that when we arrive at a clients premises and work on their appliances the object to solve their problem in their house with their property then we need paying for this.
Re: Guarantee’s
However, the Sale of Goods Act stipulates that in law the retailer has a legal obligation towards any customer buying goods from his or her shop for a total of 6 (six) years from date of purchase. That the goods sold must be ‘fit for the purpose’ and have ‘a reasonable life expectancy based on for what purpose the goods were sold in the first place’.
As I said previously it is up to the customer to prove their date of purchase and Martin’s enquires with TS shows that the legislation in place states that the retailer has a duty towards a customer for six years. If the customer is unable to prove when they made their purchase where does this leave this legislation ? the customer and retailer ??
Frankly I know its the stutory consumer law we are talking about here but lets face it this type of legislation seems to put the onus on the retailer and whilst I am all for protecting our rights there are areas of this particular law that you could drive and coach and horses through.
Are we really saying that if any of us sold a customer a fan element or Thermostat Kit that two years later when the customer returns to your place of business with either of these items in hand claiming guarantee and qouting this six year legislation that we are going to hand out new spares to them ? Can we then return these faulty spares to our suppliers for full credit or replacement and they in turn throw the parts back at the manufacturer or is it just the poor retailer that is expected to carry this ongoing loss.
For years we have had standard one year guarantees with the manufacturer being responsible after twenty eight days and for the most part that seemed to work well. Often or not in a situation where the manufacturer was responsible and there was a problem the customer could liase with the retailer and the retailer with the manufaturer to bring about a conclusion. Is it due to the fact that now the mass public are conditoned to a throw away mentality happy to pay as little as possible and then expect the item to have durabilty that the do gooders have implemented this daft set of rules, or more likely the EEC.
From some of the views here and eleswhere it seems to me that we all make our own policy on this and until like Ken has said someone wants to fight the corner this may continue to be the case.
Re: Creda 48905 tripping when switched OFF
Sorry cannot help with a service manual but I had a simliar problem with one of these creda ranges about a year ago, that indeed turned out to be the main oven selector. Assuming that it is a direct short and not an Earth insulation issue the selector seems to be the next thing to elminate.
