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Re: Customer Charging
Nice to see that the holiday has really chilled you out Martin. I’ve never seen you so tolerant. đŻ We’ll have to start a special fund in the new TA to send you on holiday next time you get a strop on. LOL
Sean
Re: Truly Independent……
Lawrence wrote:But the council should always be made up of independents ,after all that is the mission statement .
Lawrence
Get’s my vote !
Sean
Re: 555
Sorry Clive but from your post I was under the impression that the new motor had cured the problem, if you give me a ring on 07971590040 we’ll see what we can sort out.
Sean
Re: 555
I’m pretty sure yours is about the 6th motor change we’ve had so far, out of 1600 machines out in the field, so I think we can just about live with it !
LOL
Sean
Re: Congratulations on the formation of your new trade assoc
It is very kind of you W.Q. to take the time to congratulate us on the birth of our newly formed Whitegoods Trade Association. (W.T.A.)
Although we are right at the begining of this process, I can assure you that we shall will endeavour to continue to promote ‘Quality Service’ & ‘Best Practice’ within the Independent Whitegoods Trade.
Might I just add that this welcome evolutionary process is owed in no small part to the Creators, Admistrators and Moderators of the UK Whitegoods website, who have worked tirelessly to create and maintain a service to both trade and public alike.
Thanks agian for your good wishes !
Sean
Re: Issues to be addressed.
washdoctor wrote:
2) Spares pricing.Disagree.
This (IMO) will split us in opinion. Some of us carry out work on behalf of a Manufacturer or WP, others donât. Ultimately, for those that do, it doesnât matter what the spares are charged at because you charge back at that rate to you. However, I can understand why this will be for the benefit of traders that do not do work for WPâs because it can increase their profit margins.I think you will find that it does affect you because they have your money tied up in spares that you are not allowed to make a penny on.
It took me a while to get my head around this one too. any time you are looking for a credit on wrong spares, damaged spares, appliance replaced and you have just recieved the spare, etc. etc. It affects your profitability and cash flow. You also have to incurr accountancy and vat costs. O.K. I know you get the vat back eventually but it still your money/cash flow tied up till you do. I’m dam sure there would be a lot more repair work for us all if spares were more reasonably priced rather thasn bining the appliances which is what is happening at the moment
My main concern is that the trader to the public doesnât really stand to loose anything by upsetting suppliers or manufacturers, whereas it concerns me that the service providers to Manufacturers and WPâs may get some backlash and may affect working relations that in many cases, at the moment are very good.
If we do this collectively as a T.A. then there should be no backlash on individuals
3) Specific CORGI issuesPartially agree.
I do agree that the lengths of training are a bit OTT and more can be done to help people obtain these certifications without lowering the level of training. This does need to be addressed, but on the other side of the coin, the Corgi registration is something that should not be easily obtained, for safety reasons alone if nothing else. I think that a Corgi registered gas engineer should have the basic knowledge of flue systems, meter installations, ventilation requirements etc so these types of faults can be identified if present. If lets say a cooker engineer entered a 1 bed flat, with open flue appliances, and all sources of ventilation taped up because he doesnât like the noise of the kids outside, the Engineer must be responsible for advising the customer of the dangers and rectify the issue. If that man was later found unconscious or worse, the Gas Engineer saying âI didnât know, I only work on cookers, I was only there to change an FSDâ wouldnât be good enough.I agree with a lot of what you say here but the fact still remains that the scope of the core is still to vast and a reasonable compromise should be sought.
Long-term Objectives.
1) Share and develop work opportunities with each other.
Disagree.
We are all self employed. We are all responsible for bringing in the money and in some cases, responsible for other peoples incomes. Surely, by sharing work opportunities, we will be cutting our own income and capping our own growth potential?What about REPAIRS@ is this not sharing work oppurtunities it is work that the customer had the oppurtunity to approach manufacturers service but chose not too. You have a lot more to gain than you stand to loose here. No one is going to hold a gun to your head to make you do this with the guy in the next village but what if you get a whisper that a national company or manufacturer is looking for independent national coverage is that not an oppurtunity that you could share with collegues via the T.A. ?
IMO, in the private market, we are worth a lot more than what some of us charge at the moment. Where WPâs are concerned, the rate should be balanced with quantity. For example, if a WP offered ÂŁ45 per call, but only 100 calls per year, compared with another who offered ÂŁ38 per call, but 300 calls per year, which would be the better deal?But, in the private market, I think that people who are charging ÂŁ25 to unblock a pump etc are doing this trade harm, as that breeds the type of customer who, 1, doesnât value our skills because it only cost them ÂŁ25 (IMO people know deep down that if they pay peanutsâŚ. They getâŚ..) and, 2, they will assume that they are being âripped offâ next time a repairer charges ÂŁ45 to fit a pump because the last guy only charged them ÂŁ25. I believe that there should be a recognised pricing structure put into place that will be available for independents to look at and believe that they are worth that amount. Ultimately, it will be up to each person to tailor theyâre own charges, but we should try and do away with theâ ÂŁ25 for cash madamâ!!
I believe in the mission statement “Support the independent Service Industry in whatever way we can” 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}, that to me means that we need to be approachable by Engineers, like myself, that needed help, and didn’t get it from DASA. I now am starting to think that this association is going to be in danger of upsetting the ‘trade big boys’ to early on and that will inevitably lead to some re-percussion somewhere. Would that be supporting the independent service industry? I think that we should firstly, be there for the independents, up and down the country, offering support and assistance with legal matters, technical issues and any trade related queries etc. Anything else, like Corgi, taking on suppliers etc IMO is something that we can look at in the very distant future with the majority backing of our members.
As for the Admin of the WTA, whilst I appreciate and understand that Ken has done a HUGE amount of groundwork and has spent many hours on the WTA, I can’t see that we are going to seriously be seen as a ‘stand alone’ association if UKW are administrating the finances etc. I again believe that the WTA’s finances should be run by an appointed Treasurer, running an Independent account (With the WTA on the account name).
I look forward to your replies.
Adrian.
p.s Any chance you can go one topic at a time in future Adie as you’ve given me a soddin’ headache here especially as it’s quite obvious that i dont know how the bloody quote gizmo works lol
Sean
Re: What’s the difference ?
I’m more than happy to leave the final say on this to the majority of the WTA council if you are â
Sean
Re: Spreading the word
Most of the serious guy’s tend to advertise in yellow pages and there is always Thompsons & yell.com where you can search by area and wider searches.
Believe it or not, some will actually have websites. The more you can learn about the guy you are trying to contact the better. It pays to be a bit rednecked and persistant. Once you actually get the daft buggers in a room they are usually chating away like long lost relatives within 15 mins.
I know this for a fact because I actually got 17 different repair businesses together up here in north wales in two sessions, for the detergent training. So it can be done.If all else fails just tell e’m Sean Delaney gave you thier number. I’m sure I talked to everyone down there at some stage, or left a message on thier answer phone at least.
GOOD LUCK đ
Sean
Re: What’s the difference ?
That’s the whole point Adrian we need both.
The term ‘An Iron fist within a velvet glove’ was termed some time ago.
We saw UKW as the Iron fist and an effective T.A. as the velvet glove.
The only mistake I made was for the longest time I thought that Dasa would supply the second part Iwas wrong but only because up until this point in time they were the only option for the second part.As for the ‘BIGGEST PAIN’ that has always been my roll for both organisations đ
Word of warning Ken, If you insist on both organisations running exactly the same then there is no point in having both :rolls:
Sean
Re: What’s the difference ?
Dont know about you Ken but when I log on to corgi i have to use my Registration and card no. so I dont see how the anonimity works on that one.
And who the (dickens edited) is AGRI when they’re at home ?Sean
Re: WTA Logo
I think what we need to do for now is to let subscribers know that they are now WTA members.
We need to get the WTA section populated and utilized a little more first. you know that line……………..’Build it and they will come’!
SeanRe: Financial Things
They can join if they want but absolutley no voting rights. Been there and seen the results.
Sean
Re: beko wma 510 needs reset????
Hi John,
You could try that but no more than a few pints of water. your machine should have reset itself, you may require an engineers visit after all.
Sean
