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Given that machine is 12 years old I would suggest doing a high temperature wash with a cleaner as pressure system maybe partial blocked
Try this the reset procedure when all the lights illuminate do not turn the dial to off instead turn to position 6 and press start this should start the fill and heat process as this is a test procedure if this doesn’t active its possible a module fault
And the plastic profile rails break , a tip when taking the door off push handle slightly upwards and lift up as will come out easier p.s there are alot of parts that fail on theses doors so good luck
The e04 error is a power module fault one of the relays it has nothing to do with the heat or drain pump
Advise the customer that 900w power is not for re heating food they must use 600w for a longer period that is more than likely the reason magnetron has failed
The reason why they do this is that they don’t want independents to fix them especially now rolling out wifi on all product lines, absolute nightmare
Keep this simple e25 is a drain issue if has worked sometimes and not others 1 st thing I would changed is the drain pump itself, if that doesn’t fix it it will be the heat exchanger on the left hand sideas it empties out through there kai
