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Re: Zanussi FL-1084
Check with EMW. http://www.emwelec.co.uk. They will send a re-con timer which you can return if it doesn’t do the trick. I think that one has a separate module which they will also probably stock, so ask them which it’s likely to be!
MikeRe: bosche w/m wae24162
Either tell cust to put it through an empty spin prog. half a dozen times and see if situation thereafter improves or go back, remove motor, and clean comm if not yet done, and give brushes a helping hand bedding in.
Mike.Re: Creda iwd12 – bearings failure
Martin wrote:
I’m surprised the machine has lasted so long TBH….got to be a record, surely? 😛
Ah, I geddit now. Creda IWD12 = Ariston AWD12 ?
Mike.Re: Creda iwd12 – bearings failure
twicknix wrote: To be fair the tenant was less than impressed
Their failure to be impressed is probably due to the high rent they may be paying. And you, as piggy in the middle, may be their only route to gripe at the landlord.
Mike.Re: Beko WME7227 WME8227 Laundry Range Carbon/Motor Failure
TeeMyob wrote:
When I have replaced the obviously worn carbons, the motor has failed to operate.
?? This has still not been explained. Also why would the wrong motor work OK for a few washes?
Good luck and please keep us informed, it’s interesting!
Mike.Re: Creda iwd12 – bearings failure
A broken drum spider will give you a front to back movement of the drum lip which varies according to which point on circumference of the lip you are applying pressure to (or squeezing). When the front bearing has shattered (which your description suggests) you can’t always tell whether the spider is or isn’t also broken. Sounds like a BER, TBH. Or send it to the fixed price guys. Don’t know if this is covered by Hotpoint?
Spider bolted to back of tub is probably best termed “bearing cross” to avoid confusion. But then we all have our cross to bear 😛 .
Mike.Re: Zan top loader
Could be low insulation on heater element, or on motor if it’s when motor starts. By low we mean <40M.
If not, try diagnostics. Should be on mediator.
Mike.Re: bosche w/m wae24162
Brushes sometimes need a few washes to bed in on these. The thing somehow detects poor brush contact and shortens / aborts the spin to avoid motor damage. I read it on here somewhere after it happened on the first one I did.
Mike.Re: Zanussi FL-1084
Common fault on the old machines with hybrid timers, if that’s what it is. EMW time.
Mike.Re: And the point is…
I’m sure I got stuck with a bloke like that at a party once. A harrowing experience.
Anyway, I managed to watch a couple of minutes of it and I thought I heard him say something to the effect of, “avoids the mixing of coloured and white garments.”
That’s going to lead to a few odd call outs.
“The bloody thing just sits there flashing and won’t take in water.”
“Ah have you been trying to do a mixed wash? I’m sorry this machine…..” 😆
Mike.Re: collecting your call out
Jackal wrote:
The real lesson, if you have a call out fee, take it up front before you call, genuine customers do mind, chancers like the one above will call you back when they carny get anyone else to fall for their scam.
Jackal
Regards
I think you meant to say, “don’t mind”, didn’t you?
First class honours don’t stop you making typographical errors when you get heated!
Mike.Re: collecting your call out
Cras wrote:I spoke to a customer on saturday about a fridge freezer repair,told said customer that we had a call out charge and after a bit of hesitation they asked me what i thought may be wrong with the fr/frz i explained that i thought it would be thermostat and gave them a price .The customer said if it is thermostat they would go ahead as it would be worth it ,sent an engineer out this morning who confirmed it was stat ,customer then says Thank you we will think about . Somewhat surprised the engineer says ok it will just be the call out charge then ,customer says that they were never informed of a call out charge(100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} certain i told them myself) and refuses to pay after a heated discussion the engineer leaves with out payment .
Reading the OP again, I would be inclined to wonder if this might be all down to misunderstanding. It may be that the customer doesn’t really understand the concept of “call out charge”. However simple it may seem to you and I because we work with it every day, many customers may not have a completely clear understanding of the term’s meaning. And let’s face it, the meaning can vary a little from company to company.
Also, I have to admit that telephone conversations are quickly erased by my memory and I sometimes arrive at a job to be surprised by the brand or the fault I am faced with 😳 . Even if I have written everything down, I probably won’t have all the info with me. So I can’t really get too annoyed if there is something the customer didn’t remember about a two day old telephone conversation.
When customers see me having these difficulties they understand that I, like them, am human and this gets the relationship off to a good start! They also get the impression I must be extremely busy and feel lucky I’ve fitted them in.I don’t usually charge anything until the job is completed. You get a feeling about people who are going to be a problem from the moment you pick up the phone and by the time I’ve actually got to the job and met them I’m usually pretty sure what sort of customer I’m dealing with.
Charging up-front before even calling announces the fact that you mis-trust everybody.
I prefer to give people the benefit of the doubt.
Mind you, I can understand people who travel 20 miles to a job, spending ££’s on vehicle expenses as well as time in traffic jams… I guess it’s horses for courses.
Mike.
Edit: I must make it clear that I do charge a call-out charge (only £25 including 1st half hour’s labour -yeah, yeah, I know too cheap but I don’t have many overheads 😀 ) and I make this known to customers on the phone if they ask or if they sound like they might worry about it.Re: collecting your call out
IMO, depends whether you and your engineer think the customer is trying to pull a fast one or if they just have learning difficulties.
Mike.Re: Beko WME7227 WME8227 Laundry Range Carbon/Motor Failure
jimca007 wrote:Unfortunately I work it a predominately deprived area and see a lot of these cheap junk, beko’s economy inde’s etc
There’s some down here that dream of owning one o’ them 🙁 .
Mike.Re: IDW450
Yep, it all works together, and at 3v. I guess this may come in useful if I ever see a problematic LG direct drive motor.
Many thanks Jem for saving me losing £30 or so on a part I’d never have needed.
I’ve got till the weekend before they go out for a new m/c so I’ll have another look at the board. I did have a quick look at the door wiring when I was there but I’m wondering now if there could be a break in that.
Mike.
