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After changing the water softener o-rings on a Smeg dishwasher – time consuming due to challenging installation – from memory total bill £68: “That’s an expensive pair of o-rings”
The Service Site website is still up, with an unusually worded statement about the company’s failure. The company is still active on Companies House, but the latest accounts show they have rapidly fallen into debt over the last 2 years.
Extra dry presumably raises the temperature of the final rinse so I wonder if the heater is cutting out due to limescale. If so, a powerful dishwasher descaler should do the trick.
Had that, and worse, stepping over bags of rubbish and belongings filling the entire living room and kitchen, several cats and their by-products in the home, flies everywhere due to food being left out and fridge not working. Luckily, it was for a relatively quick job on a washing machine and the lady had had the forethought to leave the back door open for ventilation.
With hindsight I wonder whether the kind thing might have been to explain the problem, politely refuse to carry out the repair, and to contact relevant authorities to get her help. I found out some time later that the local GP surgery employed someone to help cases like these, the lady had come to their attention, and had subsequently passed away.
They have been around a while – at least 4 years. I recall some kind of contact from them a few years ago. There have been 100k+ downloads on the Google Play store, so I’m guessing perhaps half a million to a couple of million overall if you add downloads from Apple.
A glance through reviews on the app stores quickly reveals some very concerning evidence of malpractice – not least extortionate fees to pass on leads, channelling of wildly irrelevant leads and requests by traders to cancel contracts with Spetz being ignored.
See attached for a flavour
I assume that should be FD 9302 – 10 years old not 20? Neff’s charges are fixed call-out & labour @ £106 (£117 inside M35), plus parts.
The display pcb is obsolete.
Power pcbs are £248 (left) and £219 (right) – both in UK stock.
Connector harnesses are in UK stock and pretty cheap (£17, £6, £6)
You start up the dishwasher after fixing the internal leak and they say “That’s a marvellous sound – haven’t heard that in a while, you are a genius” and you say, “That’s just the initial drain out – it was stuck on that permanently before, we’ll have to wait a few more minutes to check everything is working as it should”
electrofix wrote: how they managed to lift it onto the shelf is another health and safety problem
Imagine the wall fixings giving way on a spin cycle – certain death for anyone sitting on the loo
DaveNot sure I’d trust the shelf brackets enough to sit on the loo during a spin cycle
The Bosch user manual has nothing to say on use in a bathroom. So provided the machine is powered by a fixed flex outlet at least 0.6 metres clear of the wall surfaces immediately above the bath and basin, it seems this is perfectly legal from an electrical safety point of view. The key restriction for bathrooms is that there must not be a socket outlet within 3 metres of a bath or shower (except for a shaver socket meeting the relevant standard for isolation)
Apart from the obvious accessibility issue, interestingly, according to IET (author of the wiring regs):
Washing machines and tumble dryers may be installed in a bathroom provided they are:
supplied from a switched fused flex outlet installed outside the zones (socket outlets
are only allowed 3 m horizontally from the boundary of zone 1);
protected by a 30 mA RCD; and
permitted for such installation by the manufacturer.It would be interesting to see what Bosch say on this topic in the user manual
They told me the same about returns a few years back – faulty/broken items only. A few dishwasher motors have broken in transit and with photo evidence, they have sent another with no quibble.
They also guarantee parts for 12 months – they’ve sent me quite a few washer dryer blower fans free of charge where they had seized/became noisy within 12 months of purchase. Due to the poor reliability of this part, I always bought blower fans direct from Electrolux.
The PAT120 looks like a very basic tester, probably designed for small businesses and charity shops to self-test everyday portable appliances – kettles, desktop computers, electric blankets, etc. I’m guessing they have tried to make it fool-proof by carrying out a quick live-neutral continuity check before the insulation resistance check, to check whether the appliance is turned on. If so, it won’t work on the latest eco-design appliances designed to use close to zero energy on standby.
