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Re: How many calls a day?
squadman wrote:I can remember my days with Philips/Whirlpool when we were all doing on average 12 – 13 jobs a day. Travelling my area could notch up between 100 to 170 miles per day. That was normal and was the modus operandi of the call planning office, on top of this when Whirlpool got hold of Philips Service they had the bright idea of offering a 48 hour service pledge.
All of the engineers new at the outset that this would never work and it never did. The real mechanics here are that once engineers are driven hard by idiots in an office planning the impossible something has to give. Firstly engineers will start cutting corners to get the workload done, Secondly mistakes will occurr or bodge ups wil be made, Thirdly jobs will become returns, fourth, The call waiting times increase due to work being issued along with return work being regenrated, Then customers start complaining to the Service Centre.
The result is that the call centre starts applying pressure to the engineers, ( yes the good one’s as well as the bad ones) There are now more calls in the system than can be performed by the available engineering force.
The call centre then want the engineers to tae more call per day ! same workload plus a couple more and with more miles to cover.
Engineers become tired others off sick! factor annual holidays into this and the whole thing becomes completely unworkable for the Customers, Engineers and the company.
My personal policy is that I require quality service with realistic workloads and travelling. I don’t want engineers rushing every day, day in and day out as it will end up costing me more money and grief.
Engineers have a life too, and are professionals who deserve a little respect and are ambassadors for you company to boot. Happy engineers make happy customers, stressed engineers make stressed customers,
How you program an engineer is interesting, perhaps their engineers have removable eprom chips which are inserted where the sun don’t shine and thats an area which many a call centre should be placed in !First class post!!
:tright: :worthy:Re: Neff U1721/02 main oven cold – advice please!
95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} chance it’s the element. 🙂
Re: BSH fixing Gias
kwatt wrote:
It’s quite funny really.Just wait till one of our resident BSH guys is faced with doing a bearing job, then it should get hillarious. 😆
K.
We will NOT be replacing bearings or drum+tubs on these appliances. :lesson:
:hitfan:Re: recalls
waters wrote:I never regas unless i can find where the leak was,as it will only leak again if not.
Wise words! :tup: :lesson:
Re: Bosch SGS4012GB/12 dishwasher sump leak.
Are you sure this is not a salt grain hole?
Check under the large flat filter recess.expertcat wrote:Had this problem before on a bosch it ended up as a mag valve failure.
I dont know if this model has a mag valve on it?
No fridge evaporator = no mag valve. 😉
Re: Bosch Frostfree kgu32121 gb/02/fridge too warm/freezer t
sunny333 wrote:Hi…Thanks for the replys boro/bsh man…
Bsh man/The fridge sensor on this model is actually mounted in the bottom of the fridge compartment behind the right side salad drawer.It is covered by a small 4inch plastic vented grill
The fan is at the top.Definately running slower than the freezer fan.What you say makes perfect sense…I also suspected the fan…do you know if the fridge fan should run at the same speed as the freezer fan?
I realise the evaporator is in the freezer….
Could it be the ntc sensor in the freezer…ie not sensing the -18 cut off?
As it seems the original fridge sensor was okay is it worth replacing the freezer 1 with it…?
Thanks.IIRC the fridge and freezer fans are of the same power and should turn at the same speed.
I would’nt of thought the fridge would be much affected if the freezer NTC was making the temps too low in the freezer.Re: Bosch Frostfree kgu32121 gb/02/fridge too warm/freezer t
It sounds, from the description, that the fridge fan is the problem.
The fridge sensor (NTC) is mounted very high near the fan. When the fridge requires cooling, air must pass over the sensor to cool it sufficiently. If the fan is running too slow (or not at all if the door has dropped and not pressing the switch fully)
Then the fridge will call for compressor run time. Thus the freezer temp will drop(it can’t help it) and the fridge will struggle. Remember there is no fridge evaporator. :lesson:Hope this helps.
Re: Vehicle Tracker
boro wrote:We had them fitted to our vans a good few years ago.
Then out of the blue about six months or so ago a geezer came and “reprogrammed” them. Was told by said geezer that this stopped the tracker sending out it’s signal 😕 .
I was told the company found the license etc. to expensive to be of benefit. Personally I have my doubts as to the fact that it has been disabled.
Cynical, moi 😆
Yes, they have been switched off.—————– just to be sure, I unplugged mine. :plug:
What a huge waste of money. 🙄For those thinking of fitting them, we had to have on/off switches fitted, so the engineer could switch it off after hours to comply with E.U. human rights legislation.
:stir:Re: Bosch KGN33V00GB cool air distribution question
As I’m sure you know, cold air sinks. A fan will Help with a more even distribution (and quicker cooling of contents) but “ye canna change the laws of physics”
The correct food for the right height! :lesson:
😀
Re: bosch wfo2465gb
Talisker, contact the BSH customer liaison dept.
We may be able to offer some “good will”
😉Re: Bosch KGN33V00GB cool air distribution question
Gerard wrote:
I have called Bosch to arrange a service call but would appreciate some advice as to whether these readings are within spec?Thanks.
Yes 8)
Re: Bosch freezer temperature -19 to -32 all the time
Could be the fridge section fan running too slowly.
