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Re: Help! Zanussi Aquacycle washing machine
Kegs,
They are tricky little blighters to fit to say the least. PULL THE PLUG FIRST AND NOT JUST SWITCH IT OFF!!
The seal is held to the drum with a large spring retainer, carefully remove the spring retainer with the old seal 😉You will need 3 pairs of hands to put the new seal on and without knowing the tricks of the trade, you’ll have fun. Tip: a little washing-up liquid on the inner lip of the seal is a must. Then get ready to sweat and swear as so far that’s the easy bit. 🙁
If in doubt call us out, it will be easier in the end 😉
Martin
Re: I think Kwatts wrong
RS wrote: As I said to K this is a total doom and gloom article that gives the impression that the customer has few if any choices when things go wrong, he speaks very vaguely of the sale of goods act but always in the negative as far as the customer is concerned.
Richard does have a point here about this extensively written article you know, negative in the extreme, for example: –
As this article was written in October 2004 we have, as service agents, noticed an alarming trend amongst consumers to try and force an exchange should an appliance break down both under warranty and extended warranty. In fact, I would guess that at least 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of our customers request a new appliance straight out the gate, before it’s even been looked at. We get all manner of complaints and I hate to tell you this but we’ve probably heard all the stories before many times over.
As Richard points out, we are indeed in the customer service trade and should be shown to be on their side on ‘the customer is always right’ principle. We shouldn’t, however tempted we all may be sometimes, give our precious customer too much information on the inner workings of the trade in this regard. I believe it could generate greater missunderstandings and ill feelings, widening the gap between consumer and manufacturer even more.
I am sure the authors intention was further continuance of yet more accurate comprehensive information that is the watchword of UKWhitegoods. Unfortuneately whilst the article is comprehensively written and encompasses all aspects before the public at large. It does indeed expose bias and certain ill feeling behind the scenes, all made public, warts and all. That indeed could have the opposite effect and alienate the public at large even more.
If the article does remain I would like these examples deleted :-
We also get customers on the phone screaming and shouting about getting a new appliance, but if you are relying on the engineer’s opinion to aid your position, then is not “having a go at him” a bit counter productive? The engineers will almost universally try to help customers obtain the best possible outcome, we are not in there for any other reason and, frankly, it is often totally inconsequential to the engineer whether a product is exchanged or not but we would only recommend and exchange in extreme circumstances. But it should be obvious that having a go at the engineer will not serve any purpose other than to hinder you.
….and… :-
If you refuse the repair then get ready for a bit of a battle as you will probably be coerced into having the repairs carried out. If you really want an exchange you’ll have to tough it out without the use of the machine until such times as the matter is resolved and with many retailers and manufacturers, don’t expect it to happen quickly or by itself.
Those examples alone will incite even more to scream down the phone I reckon, possibly not even bother to phone a service agent but to call their lawyer instead (cut out the middleman so to speak). I think its time for a rethink for this article and put my hand up alongside Richard. 🙄Martin
Re: Christmas Bash 2004
johnmac11 wrote:Ok, funs over. who stole my flag, it was there this morning
Someone (Welshman I think?) shinned up the flagpole and took it ❗
But fear not John, I do have a spare one that Bertie Vogts gave me!!
:rotfl:Martin
Re: Plastic “Y” Connectors
Here’s a tip for you………Next time you bump into a Penguin, start swimming :rotfl: :rotfl:
Martin
Re: Bradshaw Group
I thought it strange there was a news article on the homepage 😕
…now its gone seems a rightful move IMHO 😉
Best of luck Ken, we’re with you all the way :tup:
Martin
Re: Christmas Bash 2004
johnmac11 wrote: ( I’m Scottish for gods sake)
But not proud of it eh John as you’re no longer ‘flying the flag!'(so to speak- avatar 😉 )
Mines a pint by the way, as I’m not a Southern Softee unlike some 😆
Martin
Re: Hoover AL130 01
The number does in fact cross-refer but I didn’t know it was ribbed 😕 It should be correct though 🙂
(Its about 1 metre long 15mm diameter with a 22mm end to fit the pump as far as I recall)
Martin
Re: YOU HAD TO BE THERE!!!!
I am the proud owner of no less than 2 wristwatches. During the working day I wear a super cheap plastic watch I bought from Argos for a fiver, and all other times my 15 quid Rolex look-alike.
Now the super cheap wristwatch is one of those ‘High St, China jobs that has the obligitory stop watch, world time zones, calender, etc. BUT in addition to all those it is also a ‘Speaking Clock/Alarm’. So in the dark you just hit a button and a little asian- accented female voice calls out the time of day….very handy 8)
Not only that, these clever little Chinese have put in an alarm call feature with no less than 3 different tunes. So, if I want a short nap in the middle of the day, I just set the alarm feature for say 1 hour and then my wristwatch will blast out my selected tunes alert….very handy again 🙂
By the way, I’m not putting you to sleep with this story am I? :sleep: ….So anyway, on one occasion a week or two back, I forgot to change over my wristwatch and went to bed just wearing my ‘Argos Special’ and a smile…….. 😀
During the middle of the night I put my arm around the missus (by accident you understand) and she clearly touched the alarm button on my watch…………….when all of a sudden………….
“COCK – A- DOODLE – DOOOO!!!!”
“Sod off to the spare bedroom and take your cock with you!”, my wife cried. :rotfl:
Martin
Re: Hoover AL130 01
Simon,
Its the dispenser breather tube and is Part No: 91620000
Martin
P.S. Have you checked your mail lately by the way?
kwatt wrote:played havoc with the server. 😕
Oooops! Partly my fault I guess 😳 But HEY bow down to the power of GOOGLE and the potential of the spoken word on the homepage of UKW 8)
Hope the server has cooled a bit ❓ With that new one and Google as an ally we shall take over the world 😆 😆
Martin
Re: Plastic “Y” Connectors
eastlmark wrote:It always baffles me that someone designes machines that can be serviced from the front and then goes and does something like this.
This forum is a kind of ‘interlude’ whilst our sub-aquatic friend dries out 😆 😆
But to add to eastlmark’s comment the top prize in this area of machine design goes to Candy/Hoover. Without doubt a breakthrough in total incompetence for their continued insistence in those stupid plastic trims and the sliding mdf worktop. Which means the machine has to be dragged well beyond its own depth in order to simply take the lid off 👿
Couple that with the masterstroke that is the ‘wrap around’ spot welded cabinet, a challenge to even the most adventurous amongst us who would even attempt a drum replacement 🙁
Could I conclude by suggesting that penguin45 doesn’t consider drying out using a Candy/Hoover tumble drier. A device that has all the virtues of the above, but by adding just one extra towel in over its 6 kg limit and the drum will come out……. by itself!!!! 😆 😆
Martin
Re: AEG OKO LAVAMAT Washer 6955 brushes
Alex,
So far it is a 3 to 1 chance of getting the correct part. 🙁 (My money would be on Part No: 899645425689) BUT I would seriously suggest you take one of the brush units out and take it to your local supplier for an exact replacement 😉
Martin
