[Cras]

Re: AMANA AC2224GEKB

I had a similar fault on an amana at the beginning of December ,this was cutting out and defrosting every few days and then starting up again .At the time of my visit the fr/frz was running ok so i changed the board and this cured the fault no further fault reported ,hope this helps Cras

[Cras]

Re: The Odd Christmas Eve

Been very busy on the run up to xmas but started to slow up on tuesday managed to get tided up by 5.30 yesterday had an engineer on call today but he didnt receive a single call today ,you can never predict anything in this game :rolls: Merry christmas 😀

[Cras]

Re: customer wants part numbers

Martin wrote “I think your ‘terms of contract’ need a little refinement especially when you refer to the “the £36 acts as a deposit” bit. I think that there lies your problem and that if you define the £36 more specifically as a “set diagnostic/call-out fee” you wouldn’t have this problem.”

i like the words set diagnostic fee i may use that in future :)and in fairness i dont actualy tell them it acts as a deposit at the point of booking i only mention this after they have agreed for me to do the job as lots of customers think they have to pay the “set diagnostic fee” 😉 on top of the estimate i give them and on the odd occasion i have nearly lost the job when they think its got to be added on top of my estimate.

Funkyboogy wrote “worst thing you probably done was isolate faulty parts so appliance would work , i used to do it and got similar problems , especially if its washer dryer etc – customer will just use as a washer. normaly dont bother calling back untill it suits them

if you leave it broke – then cx is always keener to get repaired quicker”

I agree i dont normaly but in this occasion the lady had indicated that she wasnt to bothered about the dry side and as there paying me £36 i didnt mind helping her out :rolls:

Cras

[Cras]

Re: customer wants part numbers

At the time of booking customers are told what they are getting that for the initial £36 ,that is i will call out diagnose the fault and then give them a firm price for the repair ,if they go ahead the £36 acts a deposit and can be deducted from the final bill,if they dont want to proceed my job is done and i will leave and my verbal contract is complete ……so def. no refund.. The customer is under no illusion who she rang and mentions the £36 and is actually a young woman ,as regards to part numbers i really dont see why i should have to supply them as it was not part of our initial agreement however i will supply the the connect number as suggested . Oh and when i write back i might just mention that we are open 6 days of the week and the phone is answered personaly 9-5 during those days surely she has had enough time to ring and enquire about the repair during the last 9 months :wink:thanks for the in put guys cheers Cras

[Cras]

Re: customer wants part numbers

Thanks for the replies ,it seems that you all agree with my initial thoughts that once the initial visit ,payment and estimate is given that if the customer doesnt want to proceed my verbal contract with this customer is at an end . Just sometimes beyond belief that a customer from nearly 9 months ago can take the time to sit down and write letter full of lies in the hope of receiving a refund or the part numbers that if you know what you are doing are readily available at the click of a mouse :rolls: cheers Cras

[Cras]

Re: Whats the most annoying thing customers do?

Customer on the phone at 7.45 am “i bought an amica off you earlier in the year its not turning can you call its an emergency “. Office ring at 8.45 to book him a visit, he and his wife then took it in turns to argue with the office ,”they are a priority and they rang early enough so should should get a call a lot sooner than we can promise” ,”we dont care now we have had there money” etc etc :rolls: …………and the soonest we could send an engineer to visit ……the same afternoon following there intial call 😯

[Cras]

Re: What’s the most stupid things customers say?

You decide with the customer at the time of booking that they are in for the rest of the day after 3 pm ,so you arrange to call after 3 and tell them that you work until 6pm . At 3.30 the phone rings ,” i was expecting the engineer to call at 3pm ” arghhh or same scenario and you arrive at 5.30 to be met with oh your late im going out at 6pm 👿

[Cras]

Re: Samsung RS21 no or occasional fridge fan.

ive had two this year with intermitant fridge fan motor problems changed fan motors on both without any further problems ,the evporator covers i have ordered in the past have come with with new fan motors fitted ,hope thats some help 🙂

[Cras]

Re: work car or van

Look at ex British gas vans we have had three now normally well looked after and loads of cab storage etc they also benefit from rear parking sensors ,a/c ,and lots of extra security . Present van is a citroen berlingo 2.0 hdi economical and quick with 120,000 miles on the clock it never misses a beat 😀

[Cras]

Re: samsung american safety mod

Thanks for the reply Bryan i have told her that samsung do it free of charge but i have been going to this lady for over twenty years and she is quite insistant that i do it for her so any info for the required parts would be a great help .Thanks Cras

[Cras]

Re: Whats the most annoying thing customers do?

“You want to charge me just to find out what’s wrong with it” or “i’m not paying to find out whats wrong with it i dont want to spend any money on it” and finally fresh in today after cancelling a repair to his mums appliance “can you send the call out charge back as YOU cant repair it ” 👿 just a little selection of the wonderful general public on the phone in the last week or so :rolls:

[Cras]

Re: c00261116 hpt dissipator metal,drip tray anyone got one!

ah that takes me back the old metal drain ,tray my dad used to use a tobbaco tin being a pipe smoker ,dont know if it comes in tins anymore :rolls: but a fray bentos pie tin will be cheaper 😆

[Cras]

Re: Oven cleaning firms causing problems to engineers?

Have to declare a vested interest in this first off as the wife runs an oven cleaning firm ,in my wifes case she removes the back panel to clean it and also the blade as well. All screws removed are kept in a pot and replaced afterwards she also carries a pot of self tappers etc just in case .However she to has come across screws missing etc and is happy to tell me that its us careless appliance engineers who are to blame via the customer :rolls: last person in syndrome i suspect or as with every trade theres the organised and the not so organised tradesmen/women 😉 Cras

[Cras]

Re: Very Quiet

we have been average since feb ,just getting enough in every week to keep us occupied we normally start to see an up turn in work starting in july but this year the first two weeks in july were very slow, picked up a little in the last week but no more than average at the mo 🙁

[Cras]

Re: AEG L 16830 91460212201

Thanks ,will speak to customer in the morning rather impatient person who thinks im driving an arcticulated lorry as she is astonished i dont keep all the parts for things we repair with us 😮

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