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Re: Any Ladies Present?
We had this discussion not so long ago, catch up here:
http://www.ukwhitegoods.co.uk/modules.php?name=Forums&file=viewtopic&t=3117Re: Whirlpool AKZ ovens
Any particular reason these boards blow John? Went on one today, no heat on any setting, board blown at connection to oven bulb and live in. was looking forward to cutting resistors off and magicly making the thing work again after your post, but then I looked underneath 🙄
Re: WFF 2001 Bosch Wassher
Sure about that solonoid? Some Bosch have a double one so one half of it could be down. Unplug before removing any panels.
Re: WHIRLPOOL ARZ896-1/H/SILVER
I think SIOS is subscription only directly from Whirlpool, whatever I have to fill out a form every year and pay up front.
Re: Whats the most annoying thing customers do?
This!
Horror I found today
Yes that is a tumble drier in its own purpose built shed! :zap:
Re: Zanussi DWS 939 – not filling with water
I would probably look elsewhere. Sounds like the anti flood has operated, often this is due to blockages in the air break/water softner chamber in one of the side panels. This is a complex device with many modified parts to cure this problem. Would recommend expert help really.
click here to try our repairs@serviceRe: Hygena APL2124 Hood
If nothing is working, check your fuse, there will be a plug and socket hidden somewhere. Often the bulbs blow and take the fuse with it.
Re: After 6pm calls
I dont believe any of us here work set hours anyway, we just get on with it until all the booked calls are done. ( I assume that no one knocks off at 5 or whatever leaving customers with bookings waiting). In my case, that will usually take me till after 6 anyway so why not book the call as after 6 and earn more from it rather than (a) having that same customer who has waited in all day complaining that they could have gone to work and been home by now anyway. or (b)assumed you have knocked off at 5 and themselves given up and gone out, probably to Comet.
I also remember when E jobs was being set up that we were trying to attract the “young/middle aged proffessional” customer who is willing to pay for a good reliable service. Are we expecting them to stay at home waiting for us?
Unjustly maybe, this trade has a bad reputation for letting people down by missing appointments etc and that is forefront in customers minds. We now have to offer 3 hour windows for all chargeable appointments in addition to the f/c, A5’s etc.Enjoy your early night Kev 😉
Re: Hotpoint / Creda tumble dryers not heating
we have had a few timers with welded heater contact hence not doing the cool down faze. And what about the condensers themselves? How many customers clean those and anyway? how? I for one would love to know.
Re: After 6pm calls
Kevin Wrote:
Sorry Mark, we are not stuck in the 70’s and we have adapted. We won’t do after 3.30 in the afternoon, instead we do 0730 calls which our customers prefer.
Sorry, but that sounds like exactly the same as when I left school and sat alongside a Hotpoint engineer in 1978. How is that adapting to customers needs in any way?
Re: After 6pm calls
Its very topographical as we cover a town in Suffolk that the people are always at, or will stay at home whenever we suggest a day, while here, and south of here that is defo not the case. My one remaining engineeer does start at 7.30 as Kevin suggests but with school runs its impossible to do many calls before 9-9.30. I personaly dont mind doing the late stuff myself.
Like it or not, customers expect Tesco to be open at 11pm and a service engineer to call when they are in.
I think we would loose 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of calls if we didnt book A4’s and maybe 10-15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} if we turned down A5’s After 6’s would only be one a day anyway.Re: After 6pm calls
You guys are still stuck in the 70’s. The world has changed, if you dont adapt to it you will loose the customers, not nessesaryily to a competitor, more likely to a shed that will flog em a new crapo machine and happily deliver out of hours. Customers just wont stay in or take days off, yes we all hate that attitude, (I personaly would give anything for a day at home) but if you want the bussiness you have to do it.
Back in the days I actually had some staff, i employed some engineers 8-5 and one 10-7, suited him as he couldnt get out of bed anyway and suited me at the time.
The problem with After 6’s and the like is that, although they are expecting you, they will not adapt their routine so you are generally rolling around their kitchen floor while they are preparing dinner whatever or even using that cooker you have come to fix.
Obviously you can only take a small number of A6’s so the price has to rise.
