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Re: Parts Center Website
I still cannot get my established discounts transferred from my Wash Vac account onto the Parts Center website 👿
My local sales rep blames the staff at Parts Center and the staff at Parts Center say it is up to the rep to set the ‘discount platform’. :con:
Meanwhile like many other account holders wanting urgent spares supplies….I will go elsewhere 8)
Re: Ceda cold store
Patricia,
Firstly we ask that you give us the model number of your fridge? secondly its age?
Beyond that I guess either the compressor has failed in some way and/or the refrigerant gas has escaped. 😕 Is the motor running?
Re: Charter Update
Del wrote:1. All parts & labour on repairs will be guaranteed for a minimum of 6 months from date of purchase
With the exception of one shot safety devices, plastic parts, or where the appliance has been subjected to misuseSorry but you cannot make exclusions of this nature to a ‘work carried out guarantee’. 😕
Whilst I agree one shot devices and plastic parts ( I guess you refer to door handles mainly?) are a high risk item to replace to give any sort of guarantee on in the first place, they nevertheless have to be guaranteed without exception.
I personally suggest you reword that clause something like this :-
All work carried out will include a full 6 months guarantee on both the parts that were fitted and labour to fit them in the event of any recall within that period.
By adhering to such a clause, that would not necessarily preclude any individual from negating such items as he or she deems fit to preclude should they feel it necessary provided it be given in writing and agreed to by the customer at the time of the original repair.
For example: A one-shot device is fitted to a dryer in a students shared flat where 4 individuals have access to use and abuse it. Now there is a very strong possibility of that stat blowing again the very next time it is used if someone hasn’t been advised correctly as to its purpose?
Any repairer has the right to not guarantee any work he or she does and for that matter any part they fit in the process, provided of course it is put in writing to and agreed to and signed by the customer first if only to cover such a typical case in point!
If finally the AC has to mediate in such circumstances and finds that the member has no such documentary proof against the 6 month warranty, then the Charter applies to the letter.
Re: The health risks connected with the use of salt in dishw
Douglas wrote:AND I can taste the salt on newly washed dishes
In that case Douglas (even if you insist on using 3 in 1 tablets) you clearly have a problem with your dishwasher. 🙁
Your concerns are justified at least to have an expert check it out for you. Without exception, the end result of any items washed in an automatic dishwasher these days (with any brand of detergent), should come out completely clean, shiny, have no residue left on them, visual or otherwise.
I include a link for your convenience should you wish to take my advise further :- Repairs@
Re: Do you get penalised for being good?
Quoting a fixed rate for a call over the telephone to your customers is a must in this trade and is the fairest way of doing business. £40 a very reasonable rate indeed considering the overall expenses we all have to live with in order simply to knock on their door after all.
The trick is to have the ability (based on experience mainly) to suss out your customer as quickly as possible the moment you cross their threshold. By that I mean, are you dealing with a snotty old cow that looks down on you as if pond life has entered the room? Or a humbling little old lady that dearly wishes to make you a cup of tea before you start work? Maybe some smart ar*ed husband opens the door to you and states that he could easily fix it but couldn’t spare the time?
Possibly some civil servant type has taken time off from his busy desk job at the Ministry just to let you in to fix “the wifes machine”? or even the filthy stinking top flat with some foreign bird that’s watching your every move and only speaks 6 words of English, “Hello!” and “How much will it cost?” 😀
They are all so very different and have differing attitudes to the charges you make as well. Therefore it is best that you in all cases quickly establish the problem, deal with that problem and show your customer the machine working after you have pronounced your findings. 🙂
If we use an example of those characters I have listed above, all having the same machine with the same fault (lets say a Zanussi W/M with a duff Door Interlock = 10 minute job usually)
The ‘snotty cow’ ? For her I would clean the door glass, check the drain filter. Do a ‘dry test’ then ask for a couple of towels for a ‘wet test’ Stand over the machine watching it intently on its every sequence, then declare the “ALL OK Madam!”
The little old lady? The same treatment but enjoy a cup of tea in doing so.
The smart ar*ed husband? Fix it in record time and demand my £40 (plus parts etc) and away ASAP!
The Civil Servant? The ‘full works’ on this one and at a real steady red tape governmentaly enquiry sort of pace. Finding fault with every component I touch hopefully!
..and the Foreign Bird?…Make sure I see the money up front before I lift a finger to help :rotfl:
Re: beeping sound
gibson wrote:how do you turn off the beep so I can run it at night?
Move the machine further away from your bedroom 😆
laura2005 wrote:washing machine is on but the drum wont go round or spin?
You will need to call in a local independent repairer in to replace the motor brushes. I insert this link Repairs@ for your convenience. 🙂
Re: Hoover wdm 130 won’t spin
Anonymous wrote:I’ve just moved into a new house which has one of these.
As an aquisition your Hoover machine is well worth investing in a User Instruction Booklet to show you all the comprehensive features available from it. 🙂
Re: Hotpoint Iced Diamond
The compressor may have failed? The relay to it maybe? Not possible to say from the info given (model number and approx age would be nice though)
Fridge Freezers work very hard during periods of high ambient temperatures so clearly in this case you need to call in the experts to at least check it out for you (via this link) Repairs@
Re: Servis M3810 – cycle not starting
Very likely the Control Module has failed especially an interruption in supply on fast spin usually causes this. 🙁
Only the door lock clicking confirms this. I would recommend a local engineer be called in to sort it for you via this link: Repairs@
Re: Hotpoint Ultima 1200 WM35 Spin Problem
Your description of the motor is good enough for ID right now. Sadly the genuine armature is no longer available for this motor BUT you can fit (Part No: ARM20) and it will be fine 😀
Just email your request for one to: spares@ukwhitegoods.co.uk
Re: Indesit Clicking and flashing
£160 to £200 spent on a replacement machine every 2 or 3 years sounds an expensive way of doing your weekly laundry. 😥
It would be far better to invest in a more reliable machine and therefore cut out that unnecessary expenditure of having to get it replaced 😀
Man controls machines but cheap machines control man :lesson:
Re: Softener not going in WM
DrFixIt wrote:I know this is probably something simple but being that I have never seen this before (Pardon me I’m new to this) I wanted to ask before I go.
Ben,
We all have to start from the beginning I realise (I started in this game in 1965 by the way) but we all have to first assess the situation on site rather than coming to unnecessary conclusions beforehand :lesson:
Look for the obvious like blocked water nozzles and channels first, then if that draws a blank, check the feed to the valve and the valve itself. 💡
Any probs???? tell us more specific stuff like make and model number though first and your findings, we can then help you much more 😉
Just as a matter of interest, how long have you been in the trade and where did you get your basic training??
Re: The health risks connected with the use of salt in dishw
Douglas,
To add a little to my colleagues comments, salt is vital for all dishwashers (even in Milton Keynes) and in order for your machine to function correctly, has to be added at regular intervals into the relevant salt container.
From there the salt is used as a ‘flushing agent’ to clear the calcium build-up in the adjacent resin bottle. During this flushing out process the salt is drained away and does at no stage enter the cleaning area at all. Once the salt has been flushed through the resin bottle the final water softening process charges the resin bottle with clean water ready for the next wash cycle to begin.
Salt (Sodium Chloride ‘NaCl’) is vital to our very existence here on planet Earth, without it life would not exist and without it in your dishwasher even it will very quickly cease to exist through neglect. 🙁
