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Re: Whats the most annoying thing customers do?
Just had another one… phone call at 11:20 am, my washers broken and I’m desperate for it to be fixed this afternoon etc. She’s on the wrong side of the city to me, but I said we could divert a little and get to her today.
‘Well I’m at a funeral between 12 and four so can you make it after 5 O’clock then’
The worst of it was when I said no she complained about ‘poor service’ and said she’d go elsewhere.
Yeah, good luck with that love…
14. Have you got two brain cells to rub together?Re: NAC (ADVERT THREAD: IGNORE IT)
Had a phone call from NAC recently, I was very busy at the time and just told them I wasn’t interested.
The guy who phoned seemed to be quite resigned to that answer as he just sighed and said ‘OK, no problem’ and hung up.
Re: CD601w cutting out.
Thanks guys, very informative read Jim, 😉 I can’t remember if she has pets but I’ll ask her when I call to book it in, and tactfully remind her of potential charges as well.
Hopefully this will be a one shot call then 🙂
Trevor
Re: Whats the most annoying thing customers do?
Just had a weird one.
Went to a customer last week, Whirpool oven, element staying on when switched off, overheating etc. I diagnosed power control board fault, but did add the caveat that I couldn’t be 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} certain as I wasn’t that familiar with this model.
But common sense and elimination pointed to a very high probability that it could only be this being the culprit(Probably a jammed/burnt relay on the pcb).So I ordered the part and told the customer that if I was wrong she would not be responsible for my error (usual practice for us).
Parts is out of stock and customer rang this morning saying if it’s not repaired by friday then to cancel it. I chased up the part which is out of central stock at whirlpool.Now here’s the funny part, she wanted to order the part off the internet on the proviso that I pay for it if it was incorrect.
When I told her ‘no way, in fact tell you what, we’re cancelling the call as we no longer want anything to do with the job’, She went bonkers, telling me in no uncertain terms, that if she subsequently got it done through someone else, then she and the other repairer would be coming after me for misdiagnosis if it was wrong..
That’s the point I said goodbye and put the phone down.
Great start to the week. 🙂
Re: xmas eve unrealistic requests
I had a call a ouple of years ago to my mobile whilst I was poolside in Spain on holiday. (Yes answerphone etc was setup, but this idiot happened to have my direct number).
I actually told her I was in Spain beside a pool with a JD in my hand and she still persisted in trying to get me to call out the following day.
When I said “what part of ‘I’m in Spain’ do you not understand” she hung up on me.
People are barking.Re: You’ve Been Framed
Like you Ken I’m into my tech and have been aware of this stuff for years.
I’ve always had the attitude that when I’m in a customers house I might be ‘on camera’ so to speak, and Ive done my best to behave accordingly. (I must admit, I fail more often than I like).I’ve been to a couple of ‘trading standards’ set ups when I was working for a different company back in the day (they’re so obvious), and I wouldn’t be surprised that there were cameras there at the time.
So for me it’s nothing new, I just behave as though I’m under the microscope all the time.
Re: What Made You Walk
Wow, didn’t think I’d be back this quick.
Went to one tonight (well half past five). Old guy, house resembled one of those TV life of grime programs. But I thought, well I’m here now so crack on…
Was led to an AEG that must have been 25 years old if not a day, full of murky water. The old guy said it wouldn’t drain.
It wasn’t until I’d had a go at checking the waste pipe and then trying to empty the filter into a shallow bowl that he told me “he’d had a bad stomach for the last week and had covered his clothes in diarreah then put them in the machine, would that be the problem?”
The combination of the awful mess, the stink, my hands being covered in fecal water just seemed to take the joy out of the job for me.. I must have washed my hands ten times since. 🙁Re: What Made You Walk
There’s a couple.
Main one I remember was a house on a rough estate.
As I walked past a table full of unwashed pots and pans I kept saying to myself “think of the money, think of the money.”
I repeated that several more times as I got closer to the washer and saw how filthy and grime (I think/hope) covered it was.
It wasn’t until I saw the two foot pile of rotting used tea bags covered in insects and stuff thrown against the side of the machine that I decided I’d “forgotten” something from the van and then just drove away.Another one was when I worked for Indesit, I was with the senior engineer training on the job when we went to a bungalow in Clay Cross.
It had 30+ dogs in it, and they had never been outside. Dave just refused to enter. The smell was worse than a donkey kick to the nuts.
We just walked away, and waited for the letter of complaint to head office.. it came, we got bollocked, but we never went back.Re: Galaxy note
I’m on Three’s £15 a month One plan. Truly unlimited data, 2000 minutes and 2000 texts. It’s been brilliant for me in my area. I have a Galaxy S3 and just leave the hotspot on so I can use my tablet for doing anything that needs a bigger/better screen.
It might be worth getting a sim only deal for a month (£18) just to see what the reception and data rates are like in your area first though. It’s what I did before I switched to Three.
Re: ipad on the road
No, if you look at the one plan with three, it clearly states that tethering is allowed on that plan. In fact on some of their other plans, it’s specifically barred.
Some guys have really pushed it in order to find out if there are any limits and they’ve had up to 220Gb in a month with no cap.
There is a throttling policy that may happen during peak hours, but it’s still pretty much unlimited.
Re: ipad on the road
Better off with three’s one plan.
Truly unlimited data, 2000 mins 2000 texts.£15 a month, just tether your tablet/laptop to your phone and away you go.
Re: Whats the most annoying thing customers do?
Criscold wrote:The customers who knock at your front door on a Sunday morning at 10am because they get the answer phone saying that we are closed until Monday morning.
Nearly as bad as the ones that phone up at 7:30 am on a Sunday with the words: ‘Sorry to bother you on a Sunday, I hope it’s not too early?’One day, just one day, I might actually say what I really want to instead of ‘no it’s fine’…
Re: Chilly Warranty Shop
Just had a call from them myself, and would like more info if anyone has any?
http://www.chillywarrantywarehouse.com/
Website isn’t inspiring, but that doesn’t necessarily mean anything.
They sounded ok on the phone and are going to send me some info in the mail.Trevor
Re: Whats the most annoying thing tenants do?
Martin wrote:Who the L are LL anyway?
LandLords/LandLadys.I went to do a Smeg 600mm range inner door glass that had smashed.
Got there to find that the tenant had already fitted one (which had subsequently broken) using half a tube of silicon seal because the glass wasn’t tight when he fitted it.Took hours to clean up and fit, only to go back for the same thing a month later because the ‘pot smoking’ dip**** dropped something on it.
Still, the letting agency paid up again… eventually.
